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Fetch is breaking encrypted files on upload (6 posts)

  • Started 4 years ago by Sherry
  • Latest reply 4 years ago from Scott McGuire
  • Sherry Member

    I have recently upgraded to Fetch 5.6. Now when uploading the encrypted files to install our CMS software, Fetch is breaking the encryption. This has never been an issue with the previous version of Fetch, please advise what settings need to be changed to allow encrypted files to be uploaded without corruption. I do not see this addressed in your help section.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Sherry,

    Thanks for upgrading to Fetch 5.6, and we're sorry you're having a problem - we'll take a look and try to figure out what is going on.

    Could you please do the following?

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Upload one of the files that you are experiencing problems with.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    If you prefer not to post the transcript on the message board, you can email it to us at bugs@fetchsoftworks.com .

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Sherry Member

    Scott,

    The encrypted ColdFusion file index.cfm was uploaded, and the encryption was broken.

    thanks,

    Sherry

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.5.8 (9L31a) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-N9G3-A74N T
    Connecting to 64.27.56.101 port 21 (Mac OS X firewall is allowing connections) (6/21/10 10:05 AM)
    Connected to 64.27.56.101 port 21 (6/21/10 10:05 AM)
    220 Microsoft FTP Service
    USER seacoastbikes.org
    331 Password required for seacoastbikes.org.
    PASS
    230 User seacoastbikes.org logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/seacoastbikes.org" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/seacoastbikes.org" is current directory.
    PWD
    257 "/seacoastbikes.org" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,27,56,101,22,10).
    Making data connection to 64.27.56.101 port 5642
    LIST
    125 Data connection already open; Transfer starting.
    06-17-10 01:54PM 54 404.cfm
    06-17-10 02:08PM <DIR> actionfiles
    06-17-10 02:37PM 16136 Application.cfc
    06-17-10 02:37PM 1842 googlesitemap.cfm
    06-17-10 02:08PM <DIR> images
    06-17-10 02:37PM 8983 index.cfm
    06-17-10 02:08PM <DIR> install
    06-17-10 02:37PM 6245 login.cfm
    06-17-10 02:37PM 1495 logout.cfm
    06-17-10 02:09PM <DIR> primarytemplatefiles
    06-17-10 02:37PM 139 robots.txt
    06-17-10 02:37PM 2526 rss.cfm
    06-17-10 02:37PM 4697927 savvycm_4.7.8_encrypted.zip
    06-17-10 02:42PM <DIR> siteimages
    06-17-10 02:23PM 63 test.txt
    06-17-10 02:09PM <DIR> uploads
    226 Transfer complete.
    Update check skipped at 6/21/10 10:06 AM (next check after 6/21/10 11:42 AM)
    PWD
    257 "/seacoastbikes.org" is current directory.
    PASV
    227 Entering Passive Mode (64,27,56,101,22,11).
    Making data connection to 64.27.56.101 port 5643
    STOR index.cfm
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Successful upload of index.cfm as text file (9,050 bytes, 0 bytes/sec, 0:00 elapsed) completed at 6/21/10 10:06 AM
    PWD
    257 "/seacoastbikes.org" is current directory.
    PWD
    257 "/seacoastbikes.org" is current directory.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Sherry,

    Thanks for the transcript.

    What happens if you do the following:

    * Connect to your server.
    * Go to the Remote menu, choose Format, and choose "Binary (Raw Data)".
    * Upload the problem file again.

    Does that solve the problem?

    If not, please send the transcript after having tried that.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Sherry Member

    Hey Scott,

    That worked, thanks!

    Sherry

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Sherry,

    Okay, glad to hear it. Your file was being uploaded in text format - because it is a text file - and when files are uploaded in text format, Fetch will attempt to translate the line endings in the file to match the line ending format used by the server. My guess is that doing that to this file caused the problem. Using Binary mode tells Fetch to upload the file completely unchanged.

    Based on this, you probably want to set Fetch to always use Binary mode for uploads. (Making the change using the Remote menu as you did above only affects your current session.)

    To do this:

    * Close all open connection windows in Fetch.
    * Go to the Fetch menu, and choose Preferences.
    * Click the Upload tab.
    * Click "Default upload format" and choose "Binary (Raw Data)"

    From now on, Fetch will use Binary mode to upload all files. This shouldn't cause any other side effects.

    If you run into any further problems or have further questions, please let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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