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Fetch is crashing when opened (5 posts)

  • Started 9 years ago by guest
  • Latest reply 9 years ago from Jim Matthews
  • guest Registered Member

    We recently upgraded to Mac OSX 10.3 and upgrade to Fetch 5.0 as well. I purchased 4 licenses at the time I upgraded and 3 of the 4 are working great. I have one work station that when the operator launches Fetch it just shuts back down. I tried putting new preferences in the preference folder and it still didn't work. I reinstalled the software and still no luck. Can you give me any other suggestions? Thanks for your help.

    Posted 9 years ago #

  • Jim Matthews Administrator

    I would download a copy of Fetch 5.0.1 from http://fetchsoftworks.com. It fixes a number of problems where 5.0 would crash during launch because of unexpected Fetch 4 preference settings.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • guest Registered Member

    [QUOTE]Thanks that took care of the problem

    Posted 9 years ago #

  • GusDoeMatik Member

    When I first started school I got fetch. I've had fetch for a while now and I truly love it. I recently upgraded to Tiger OSX (a birthday gift) and I still had Fetch 4.03 on my system when I upgraded. Then I saw fetch Upgraded itself to 5.0.1, so I downloaded it.
    NOW HERES THE PROBLEM when I tried to start Fetch(run Fetch) for the first time it just quits. No questions asked. I tried it again, again, and again. Restarted my mac and everything. I have no clue as to how to fix it. Do you have a clue?
    SECOND
    What files in my mac do I need to delete in order to uninstall fetch 4.03? I thought I deleted all the necessary files associated with fetch but there might be files in my mac that I don't know exist.
    I ask this because I believe this maybe the reason why Fetch 5.0.1 won't work.
    Thank You for your time and help...

    [This message has been edited by GusDoeMatik (edited 06-16-2005).]

    Posted 9 years ago #

  • Jim Matthews Administrator

    The first thing I'd try is reinstalling StuffIt Expander (or whatever StuffIt product you had installed before upgrading to Tiger). You can get StuffIt updaters from http://www.stuffit.com.

    If you still see crashes could you email the crash log to bugs at fetchsoftworks dot com? You can find the crash log in the Library > Logs > CrashReporter folder in your home folder.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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