Fetch Softworks

Fetch is crashing when opened (5 posts)

• Started 18 years ago by guest
• Latest reply 18 years ago from Jim Matthews

• guest Registered Member

  We recently upgraded to Mac OSX 10.3 and upgrade to Fetch 5.0 as well. I purchased 4 licenses at the time I upgraded and 3 of the 4 are working great. I have one work station that when the operator launches Fetch it just shuts back down. I tried putting new preferences in the preference folder and it still didn't work. I reinstalled the software and still no luck. Can you give me any other suggestions? Thanks for your help.

  Posted 18 years ago #

• Jim Matthews Administrator

  I would download a copy of Fetch 5.0.1 from http://fetchsoftworks.com. It fixes a number of problems where 5.0 would crash during launch because of unexpected Fetch 4 preference settings.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• guest Registered Member

  [QUOTE]Thanks that took care of the problem

  Posted 18 years ago #

• GusDoeMatik Member

  When I first started school I got fetch. I've had fetch for a while now and I truly love it. I recently upgraded to Tiger OSX (a birthday gift) and I still had Fetch 4.03 on my system when I upgraded. Then I saw fetch Upgraded itself to 5.0.1, so I downloaded it.
  NOW HERES THE PROBLEM when I tried to start Fetch(run Fetch) for the first time it just quits. No questions asked. I tried it again, again, and again. Restarted my mac and everything. I have no clue as to how to fix it. Do you have a clue?
  SECOND
  What files in my mac do I need to delete in order to uninstall fetch 4.03? I thought I deleted all the necessary files associated with fetch but there might be files in my mac that I don't know exist.
  I ask this because I believe this maybe the reason why Fetch 5.0.1 won't work.
  Thank You for your time and help...

  [This message has been edited by GusDoeMatik (edited 06-16-2005).]

  Posted 18 years ago #

• Jim Matthews Administrator

  The first thing I'd try is reinstalling StuffIt Expander (or whatever StuffIt product you had installed before upgrading to Tiger). You can get StuffIt updaters from http://www.stuffit.com.

  If you still see crashes could you email the crash log to bugs at fetchsoftworks dot com? You can find the crash log in the Library > Logs > CrashReporter folder in your home folder.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #