Your best friend for file transfer.

Fetch application logoFetch

Fetch not downloadng files beginning with a period. (14 posts)

  • Started 5 years ago by MacWhack
  • Latest reply 4 years ago from Scott McGuire
  • MacWhack Member

    I have Quark files on my Win2K FTP server. I have a remote client using a MAC and fetch but can not download the files beginning with a ._ with them. Is there any way around this besides deleting or renaming those ._ files?

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Normally Fetch should be able to download files that begin with a period.

    Do you know which version of Fetch they are using to download the files with?

    Do they get an error when they try to download the files, or is the problem that the files just disappear after they download them?

    Would it be possible to get a Fetch transcript from the user? It's hard for us to say what's going on without seeing more information.

    Here are the instructions for getting a Fetch Transcript:

    * Quit Fetch, if it's running.
    * Open Fetch again.
    * Connect to your server.
    * Try downloading one of the problem files.
    * After you receive an error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, paste them in an email.

    Alternately, if you can give us access to your server, we can try downloading the files with Fetch and investigate directly if you'd like - we can give you an email address to send the info to if so (I don't think you'd want to post it here). Let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Edited 5 years ago #

  • MacWhack Member

    The user selects a folder in the subfolders are some files that start with ._ The user tells me that when they drag that particular folder over fetch gives the following error. "Fetch could not open the folder "folder name" because the FTP server says the requested item was not a folder or could not be accessed."

    They can dowload individual files in these folders except for the ones with the ._ at the beginning of the filename. I have other users test on a Unix server and WinXP box on the other side of the country with a different isp and they are not having this issue.....

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Just double-checking - are the files beginning with ._ actually files that the user needs (that is, actual Quark files), or do they just happen to be in the folder that has the files the user really wants, and if the ._ files were ignored, everything would be fine? (If the files can be ignored, I might have something for the user to try.)

    Without seeing transcripts, I can't definitively say why the Unix or Windows clients might not have this issue but Fetch does. That error text means Fetch asked the server for the file, and the server told Fetch there was no such file - so the error is coming from the server. One possibility is that the Unix and Windows clients are ignoring the errors, or are asking for the files in a different way (although Fetch uses the standard FTP command for retrieving files).

    We'll be happy to investigate this further and try to fix the problem, but we'll still need more info about what is going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    I was consulting with a colleague about this problem and we believe that our latest release of Fetch, version 5.5.1, includes a fix that will solve this problem download files whose names begin with ._ . If you are still working on the problem, please ask the user to download Fetch from our home page at http://fetchsoftworks.com (which will download Fetch 5.5.1) and see if it fixes the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • MacWhack Member

    Thanks for looking further into this. I will advise the user to update their Fetch program. Again thanks....

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    You're welcome. Please let us know if they're still having a problem after doing that.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • MacWhack Member

    Will do Scott....

    And thanks for your help and time!!!

    _Rob_

    Posted 5 years ago #

  • Jule Member

    Hi, is there any way I can get WS_FTP for an eclass I am taking? They want us to learn "the nuts and bolts" of HTML without having a sight that will do stuff for us.

    Posted 4 years ago #

  • MacWhack Member

    I do believe on the Fetch home page there are links to WS_FTP Pro made by the company Ipswitch and I think it offers a discount.

    Honestly though, if you are to be learning the nuts and bolts of FTP'ing you should be trying it from a command line level if you are using Linux/Unix or Microsoft. Which is prabably what you are using since WS_FTP does not support Mac OS.

    AS far as my dilemma I have informed the user and I have no response back so it usually means for me that things are working. Silence is golden as an IT Director... lolll

    You can always Google FTP commands and find out all there is to know on how to use FTP at the command line level.

    Edited 4 years ago #

  • Scott McGuire Administrator

    Hi Jule,

    To clarify, WS_FTP is an FTP client for Windows. If that is what you are looking for, we recommend you visit the WS_FTP home page at http://www.ipswitchft.com/ and contact Ipswitch, the folks who make WS_FTP, and see if they offer an educational version.

    We here at Fetch Softworks do not make WS_FTP; we merely recommend it for folks who need a Windows FTP client. What we make is Fetch, an FTP client for the Macintosh. Fetch is available free to educational users; you can apply for a free license at http://fetchsoftworks.com/fetch/free . But again, Fetch is Macintosh-only.

    I hope this helps.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Rob,

    Thanks for the update on your situation, I hope the silence does mean things are working well for your client now!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • MacWhack Member

    Scott,
    You are a gentleman and a scholar sir. It has been a pleasure....

    Rob

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Rob,

    Thank you!

    Best,

    Scott

    Posted 4 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.