Fetch Softworks

Fetch often CRASH (6 posts)

• Started 18 years ago by tanak0to
• Latest reply 18 years ago from Scott McGuire

• tanak0to Member

  When I start Fetch with "New Connection" dialog,
  and chose remotehost in Shortcut menu,
  the Fetch many often crash.

  I try to remove the files
  -"Fetch Prefs",
  -"Fetch Cache",
  -"Fetch Shortcuts",
  -"com.fetchsoftworks.Fetch.plist"
  in Library/Preferences folder.

  But this doesn't fix the problem.

  Then
  I checked off "Show New Connection dialog at startup" check box
  in the General Preferences pane,
  then the Fetch has never crash.
  Why?

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  We're sorry you're having problems with Fetch. We'd like some more information to help solve the problem.

  What version of Fetch are you using?

  And how do you connect after you've turned "Show New connection dialog at startup" off?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• tanak0to Member

  Thanx Reply.

  sorry lack of inforrmaion.

  OS: Mac OS X 10.4.5
  Fetch Version: 5.0.5

  > And how do you connect after you've
  > turned "Show New connection dialog at
  > startup" off?

  I choose the File -> New Connection
  in menu bar.

  Then I enter information the dialog.

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the additional information.

  Could you please turn the preference back on, choose the shortcut from the Shortcut menu, and when it crashes, email us your Fetch.crash.log so we can try to figure out why it's crashing?

  To find the Fetch.crash.log file:

  * Choose "Home" from the Go menu in the Finder
  * Open the Library folder
  * Open the Logs folder
  * Open the CrashReporter folder

  Set the Fetch.crash.log file, along with a short description of the problem, to:

  bugs at fetchsoftworks dot com

  We'll take a look and see if we can figure out what the problem is.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• tanak0to Member

  Thanks for reply.

  > Could you please turn the preference back > on, choose the shortcut from the Shortcut > menu, and when it crashes, email us your
  > Fetch.crash.log so we can try to figure
  > out why it's crashing?

  I tried it, but Fetch has crashed.

  Then I sent Fetch.crash.log by email.

  Posted 18 years ago #

• Scott McGuire Administrator

  Thanks, we'll take a look at it.

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #