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Fetch repeats upload of zip files (6 posts)

  • Started 3 years ago by Guy
  • Latest reply 3 years ago from Scott McGuire
  • Guy Member

    Hi guys, very weird, but Fetch has recently started to repeatedly upload zip files that I specify to upload, as in, once uploaded, Fetch simply starts to upload it again and once that is uploaded, will start to upload it again. I have tried uploading a simple mp3 and its fine with that and stops once it has uploaded it once. I have tried an alternative FTP app with the zip and that also stops with the single upload.

    I have no idea why Fetch is now doing this.

    Any suggestions?

    Thank you.

    Guy

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Guy,

    We'd like to see your Fetch log, which should provide information about why Fetch is uploading the zip file again.

    To find the Fetch.log file:

    * Click the desktop background to select the Finder.
    * In the Finder, go to the "Go" menu and choose "Home"
    * Open the Library folder
    * Open the Logs folder
    * Find the file named "Fetch.log"

    Attach it to an email to bugs@fetchsoftworks.com .

    The file may be somewhat large, so you may want to compress it before sending it to us. (Select the Fetch.log file, go to the File menu, choose Compress, and send the resulting zip file instead.)

    We'll take a look and follow up with you.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Guy Member

    Thanks Scott being sent to you know with the same heading as this thread.

    Guy

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Guy,

    Thanks, we received the log file and I've taken a look at it.

    The short answer is you don't have enough space ("quota" in server-speak) in your account on the server to hold the large zip file you've been trying to upload; your account is limited to a certain amount of storage space, and uploading that file causes you to exceed the limit. You need to either delete some files you no longer need (but you need quite a bit of space, so you'll need to delete some large files), or contact the company or people who run the server and ask for more storage space.

    The longer answer is:

    The root of the problem is you don't have enough space in your account on the server. Unfortunately, your server lets you upload the entire file, and then notices the file is too large to fit - so it refuses to keep the file you've just uploaded, and tells Fetch the upload was unsuccessful.

    Fetch 5.6 is designed to automatically retry unsuccessful uploads. So, after being told by the server that the upload was unsuccessful, Fetch tries again. Fetch attempts to start uploading where the previous upload left off, so it asks the server how much of the file got there on the first try. But since the server didn't save your file at the end of the upload, the answer Fetch receives is, "none of the file is here." So Fetch tries again from the beginning... and runs into the same problem the second time, because there's the same out of space problem.

    Unfortunately, almost no FTP server - including yours - sends back useful information to Fetch saying "don't try again, there isn't enough space - so Fetch doesn't know any better about trying again.

    I could tell you how to disable Fetch's automatic retry feature, but from looking at your log, it's kicked in a lot of times earlier in the month and saved you from a variety of failed uploads that you would have had to start over manually (because in those cases, the server dropped the connection, but Fetch was able to finish the upload because there was plenty of space left), so I wouldn't recommend turning it off.

    The mp3 file test you did worked because the MP3 file was a lot smaller, and thus, fit in the space you had left on the server. And even though the zip file appeared to upload successfully with a different FTP client, my guess is if you went back and looked afterwards, either the zip file would have been only partially uploaded (and thus corrupt if you actually tried to use it), or wouldn't have been on the server at all even though the upload was apparently successful (because you were out of space).

    I hope this clarifies what was going; please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Guy Member

    Cheers Scott, I better sort this out before my clients try to download the files. Makes me wonder why 'the other' FTP app (I use far less than Fetch) didnt tell me it had failed.
    Thank you once again Scott

    Guy

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Guy,

    You're welcome.

    As I said, if you have further questions, let us know.

    Best,

    Scott McGuire
    Fetch Sfotworks

    Posted 3 years ago #

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