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Fetch stalls EVERY time (4 posts)

  • Started 3 years ago by Dan Murdoch
  • Latest reply 3 years ago from Scott McGuire
  • Dan Murdoch Member

    Every time I try using Fetch 5.6 to upload a folder of image files it stalls and times out. EVERY time. Here is the trascript;

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.4 (10F569) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-6WDB-HKTZ T
    Connecting to danmurdoch.com port 21 (Mac OS X firewall is allowing connections) (9/14/10 3:37 PM)
    Connected to 66.96.130.140 port 21 (9/14/10 3:37 PM)
    220-
    220 IPOWER FTP Server ready
    USER danmurdo
    331 Password required for danmurdo
    PASS
    230 User danmurdo logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    CWD public_html/CLIENTS/
    250 CWD command successful
    PWD
    257 "/public_html/CLIENTS" is the current directory
    PWD
    257 "/public_html/CLIENTS" is the current directory
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (66,96,130,140,72,140)
    Making data connection to 66.96.130.140 port 18572
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 3 211818 15000 4096 Jul 20 14:43 AHL
    drwxr-xr-x 4 211818 15000 4096 Sep 7 11:45 Alice
    drwxr-xr-x 4 211818 15000 4096 Aug 11 16:14 Bearingstar
    drwxr-xr-x 4 211818 15000 4096 Jul 14 10:55 DiMondo4r1
    drwxr-xr-x 4 211818 15000 4096 Aug 6 09:42 DiMondo5
    drwxr-xr-x 4 211818 15000 4096 Sep 9 15:09 Feldman
    drwxr-xr-x 4 211818 15000 4096 Sep 7 13:03 Feldman1
    drwxr-xr-x 4 211818 15000 4096 Jul 24 15:04 Lipset2
    drwxr-xr-x 6 211818 15000 4096 Aug 4 11:20 LiquidFlow
    drwxr-xr-x 4 211818 15000 4096 Aug 19 10:07 Schiaroli
    drwxr-xr-x 4 211818 15000 4096 May 28 13:37 Thygerson
    drwxr-xr-x 4 211818 15000 4096 Jan 22 2010 WCC Stock Images
    drwxr-xr-x 4 211818 15000 4096 Aug 11 10:06 WCCoffice
    drwxr-xr-x 4 211818 15000 4096 Aug 12 12:41 WCCoffice2
    drwxr-xr-x 7 211818 15000 4096 Sep 3 15:47 Wieting
    226 Transfer complete
    CWD Ozar1
    550 Ozar1: No such file or directory
    MKD Ozar1
    257 "/public_html/CLIENTS/Ozar1" - Directory successfully created
    CWD Ozar1
    250 CWD command successful
    PWD
    257 "/public_html/CLIENTS/Ozar1" is the current directory
    CWD images
    550 images: No such file or directory
    MKD images
    257 "/public_html/CLIENTS/Ozar1/images" - Directory successfully created
    CWD images
    250 CWD command successful
    PWD
    257 "/public_html/CLIENTS/Ozar1/images" is the current directory
    CWD large
    550 large: No such file or directory
    MKD large
    257 "/public_html/CLIENTS/Ozar1/images/large" - Directory successfully created
    CWD large
    250 CWD command successful
    PWD
    257 "/public_html/CLIENTS/Ozar1/images/large" is the current directory
    TYPE I
    200 Type set to I
    PASV
    227 Entering Passive Mode (66,96,130,140,174,220)
    Making data connection to 66.96.130.140 port 44764
    STOR dgm_1009013_5245.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5245.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5245.jpg as binary data (168,526 bytes, 0 bytes/sec, 0:00 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,195,184)
    Making data connection to 66.96.130.140 port 50104
    STOR dgm_1009013_5247.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5247.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5247.jpg as binary data (162,370 bytes, 0 bytes/sec, 0:00 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,214,112)
    Making data connection to 66.96.130.140 port 54896
    STOR dgm_1009013_5251.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5251.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5251.jpg as binary data (169,771 bytes, 0 bytes/sec, 0:00 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,232,52)
    Making data connection to 66.96.130.140 port 59444
    STOR dgm_1009013_5253.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5253.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5253.jpg as binary data (180,395 bytes, 90,197 bytes/sec, 0:02 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,35,204)
    Making data connection to 66.96.130.140 port 9164
    STOR dgm_1009013_5254.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5254.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5254.jpg as binary data (184,558 bytes, 61,519 bytes/sec, 0:03 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,91,196)
    Making data connection to 66.96.130.140 port 23492
    STOR dgm_1009013_5264.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5264.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5264.jpg as binary data (219,089 bytes, 219,089 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,125,92)
    Making data connection to 66.96.130.140 port 32092
    STOR dgm_1009013_5265.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5265.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5265.jpg as binary data (257,939 bytes, 128,969 bytes/sec, 0:02 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,159,160)
    Making data connection to 66.96.130.140 port 40864
    STOR dgm_1009013_5267.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5267.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5267.jpg as binary data (241,049 bytes, 241,049 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,198,72)
    Making data connection to 66.96.130.140 port 50760
    STOR dgm_1009013_5271.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5271.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5271.jpg as binary data (287,353 bytes, 287,353 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,220,140)
    Making data connection to 66.96.130.140 port 56460
    STOR dgm_1009013_5278.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5278.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5278.jpg as binary data (283,069 bytes, 283,069 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,242,56)
    Making data connection to 66.96.130.140 port 62008
    STOR dgm_1009013_5283.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5283.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5283.jpg as binary data (240,857 bytes, 240,857 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,21,140)
    Making data connection to 66.96.130.140 port 5516
    STOR dgm_1009013_5286.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5286.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5286.jpg as binary data (253,005 bytes, 126,502 bytes/sec, 0:02 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,232,144)
    Making data connection to 66.96.130.140 port 59536
    STOR dgm_1009013_5287.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5287.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5287.jpg as binary data (261,257 bytes, 261,257 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,91,100)
    Making data connection to 66.96.130.140 port 23396
    STOR dgm_1009013_5291.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5291.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5291.jpg as binary data (253,691 bytes, 253,691 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,109,128)
    Making data connection to 66.96.130.140 port 28032
    STOR dgm_1009013_5292.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5292.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5292.jpg as binary data (246,594 bytes, 246,594 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,129,12)
    Making data connection to 66.96.130.140 port 33036
    STOR dgm_1009013_5294.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5294.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5294.jpg as binary data (280,022 bytes, 280,022 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,191,172)
    Making data connection to 66.96.130.140 port 49068
    STOR dgm_1009013_5295.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5295.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5295.jpg as binary data (315,979 bytes, 315,979 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,173,160)
    Making data connection to 66.96.130.140 port 44448
    STOR dgm_1009013_5298.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5298.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5298.jpg as binary data (212,434 bytes, 106,217 bytes/sec, 0:02 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,154,108)
    Making data connection to 66.96.130.140 port 39532
    STOR dgm_1009013_5304.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5304.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5304.jpg as binary data (225,328 bytes, 0 bytes/sec, 0:00 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,242,160)
    Making data connection to 66.96.130.140 port 62112
    STOR dgm_1009013_5306.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5306.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5306.jpg as binary data (343,220 bytes, 343,220 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,26,156)
    Making data connection to 66.96.130.140 port 6812
    STOR dgm_1009013_5309.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5309.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5309.jpg as binary data (301,241 bytes, 301,241 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,194,236)
    Making data connection to 66.96.130.140 port 49900
    STOR dgm_1009013_5311.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5311.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5311.jpg as binary data (201,386 bytes, 0 bytes/sec, 0:00 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,87,112)
    Making data connection to 66.96.130.140 port 22384
    STOR dgm_1009013_5312.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5312.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5312.jpg as binary data (224,705 bytes, 0 bytes/sec, 0:00 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,129,96)
    Making data connection to 66.96.130.140 port 33120
    STOR dgm_1009013_5315.jpg
    150 Opening BINARY mode data connection for dgm_1009013_5315.jpg
    226 Transfer complete
    Successful upload of dgm_1009013_5315.jpg as binary data (244,971 bytes, 244,971 bytes/sec, 0:01 elapsed) completed at 9/14/10 3:37 PM
    PASV
    227 Entering Passive Mode (66,96,130,140,179,212)
    Making data connection to 66.96.130.140 port 46036
    STOR dgm_1009013_5316.jpg
    ABOR
    150 Opening BINARY mode data connection for dgm_1009013_5316.jpg
    226 Abort successful
    426 Transfer aborted. Data connection closed
    TYPE A
    450 Transfer aborted. Link to file server lost
    ftp_list: 2,-30000 (state == GETTING_LIST)
    Fetch could not get the file list because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Transfer aborted. Link to file server lost”)
    Update check started at 9/14/10 3:38 PM
    PWD
    200 Type set to A
    Update check skipped at 9/14/10 3:39 PM (next check after 9/22/10 10:56 AM)
    PWD
    257 "/public_html/CLIENTS/Ozar1/images/large" is the current directory

    This is becoming very frustrating. Can anything be done?

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Dan,

    Do the uploads always fail on the same file?

    Have you checked to make sure you're not out of space in your account on the server? If not, that is the first thing to check. (You'll need to contact the company that runs the server to find out; if this is your hosting provider, they may provide a webpage that lets you check for that.) Most servers don't give a useful message when that happens, unfortunately.

    Let us know what you find out.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

  • Dan Murdoch Member

    I've had this problem for a while. I have plenty of space on my server. It happens randomly on different files. This is what happens.
    I have a folder with subfolders of files. Each subfolder contains the same image files at different sizes. (small, medium, large). I drop the folder on fetch and it starts to upload the first subfolder. I watch as each file uploads and then at some point, each time different, Fetch stops and eventually times out. I then go into my subfolder in fetch, find which file did not get uploaded, then grab that file plus all the others behind it and drag it over to Fetch. The files begin to upload immediately. Sometimes they all go, sometimes they don't and I have to repeat what I just described. I then start on the next subfolder and go through the same procedure. Eventually everything gets uploaded. The problem is I have to babysit the process when in the past I could just start it and walk away. I don't know if the problem is with Fetch or with my server. Maybe it is sending some signal that gets Fetch to stop? I have no idea. I guess I could try another FTP program to see if it does the same thing. I'm at a loss right now.

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Dan,

    Thanks for the additional details.

    How long have you let Fetch stall, to see if it continues? Ideally you should wait a minute or two before manually stopping the transfer to see if Fetch can continue on its own.

    And could you send us your Fetch log, which may provide more information about what's going on?

    To find the Fetch.log file:

    * Click the desktop background to select the Finder.
    * In the Finder, go to the "Go" menu and choose "Home"
    * Open the Library folder
    * Open the Logs folder
    * Find the file named "Fetch.log"

    Attach it to an email to bugs@fetchsoftworks.com .

    The file may be somewhat large, so you may want to compress it before sending it to us. (Select the Fetch.log file, go to the File menu, choose Compress, and send the resulting zip file instead.)

    We'll take a look and see if we can get more insight into the problem.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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