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Fetch still crashes on startup (4 posts)

  • Started 5 years ago by lindar
  • Latest reply 5 years ago from Scott McGuire
  • lindar Member

    Hi

    I am getting the same crashes but deleting the internetconfig plist file has not worked for me...

    Any suggestions gratefully received...!

    regards
    Linda

    quote:Originally posted by ScottMcGuire:
    Hi,

    Glad to hear that did the trick. You're welcome!

    Best,

    Scott McGurie
    Fetch Softworks

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Linda,

    Sorry you're having troubles. Could you mail your Fetch.crash.log to us? That will help us identify the source of the problem.

    To find the Fetch.crash.log file:

    * Choose "Home" from the Go menu in the Finder
    * Open the Library folder
    * Open the Logs folder
    * Open the CrashReporter folder

    Please send it to:

    bugs at fetchsoftworks dot com

    along with a short description of the problem and we'll take a look.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • lindar Member

    Thanks Scott - I discovered the problem late yesterday!! I did a software update and that sees to have fixed it. I also had a problem attaching documents to my email which also has been fixed. Seems to have been related to the Quicktime software update which seems odd but the other updates were for Safai (I use Firefox) and iTunes! Anyway - all fine now.
    Thanks for the reply.
    best
    Linda

    Originally posted by lindar:

    Hi

    I am getting the same crashes but deleting the internetconfig plist file has not worked for me...

    Any suggestions gratefully received...!

    regards
    Linda

    quote:Originally posted by ScottMcGuire:
    Hi,

    Glad to hear that did the trick. You're welcome!

    Best,

    Scott McGurie
    Fetch Softworks

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Linda,

    Okay, thanks for the update - we're glad to hear everything's working again.

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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