Fetch Softworks

Fetch stopped working; can't connect (6 posts)

• Started 11 years ago by JJNJ
• Latest reply 10 years ago from Jim Matthews

• JJNJ Member

  I use Fetch to access an FTP for one client and an SFTP for another. Out of nowhere, Fetch stopped working. It worked one day, and not the next. I first tried upgrading, but it did not solve the problem. When the problem first arose, I was on deadlines, so did workarounds with FileZilla for the FTP and had my client's admin upload to the SFTP.

  With new deadlines approaching, I tried Fetch again today. Now it is working for the FTP, but still NOT for the SFTP. It brings me the below message. The message was the same last time too. I contacted the administrator, and he could find no problems on his end. I also contacted my internet provider, who could not find an issue or offer a solution.

  I have X'd out a few specifics of the server.

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.6.8 (10K549) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-PEVX-HRRX T
  Connecting to XXXXXXXX@direct.XXXXXXXXX.com port 22 (1/10/13 12:58 PM)
  SSH2_FXP_INIT 3
  SFTP connection to “direct.XXXXXXXXX.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “ssh: connect to host direct.XXXXXXXXX.com port 22: Operation timed out

  Is there a fix for this? I need access fairly often, and don't want these problems cropping up each time. Thanks in advance.

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi,

  Could you try this?

  1) Choose "Utilities" from the Go menu in the Finder
  2) Open the Terminal application
  3) Type:

  sftp -v username@hostname

  where username and hostname are the username and hostname for the SFTP account you are trying to connect to with Fetch

  Are you prompted for a password? If you type the password, are you connected?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• JJNJ Member

  I posted my response weeks ago, and only just realized it did not actually post to the board. I'm trying again now, since I have not yet found a solution to my ongoing problem.

  I did what you asked and was not prompted for a password. I got the following (X'ing out a few specifics):

  OpenSSH_5.2p1, OpenSSL 0.9.8r 8 Feb 2011
  debug1: Reading configuration data /etc/ssh_config
  debug1: Connecting to direct.XXXXXXXXX.com [IP address] port 22.
  debug1: connect to address [IP address] port 22: Operation timed out
  ssh: connect to host direct.XXXXXXXXX.com port 22: Operation timed out
  Connection closed

  Any other suggestions?

  Posted 11 years ago #

• Jim Matthews Administrator

  It sure looks as if the server is not responding. I would show that information to the server administrator.

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• leslie dow Member

  I have this same problem. Except on one of my computers fetch connects fine, on the other I cannot connect even in the terminal window. I'm sure its some seurity setting but I'll be damned if I can figure it out. Any ideas where I should look? I've made the Security and Network settings on both computers identical. Not sure where else to go.
  thnx

  Posted 10 years ago #

• Jim Matthews Administrator

  What do you see when you try to connect using the ssh -v command in Terminal?

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #