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Fetch stops working in OSX 10.3.4 (5 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by dgw
  • Latest reply 10 years ago from Jim Matthews
  • dgw Member

    We have been using Fetch for years. It ha stopped working ever since upgrading our computers to OS 10.3.4. Produces empty files and error messages from server. Complicated fixes described in your Help Forum is not a suitable option. If you ever have a patch that fixes the problem, please let me know. We enjoy the simple, easy interface of Fetch ! Most other ftp clients are horrible. We are now using a new program made especially for OSX, found on the web this morning that is great :
    transmit2 made by Panic.

    Posted 10 years ago #

  • Jim Matthews Administrator

    We don't know of any widespread problem with Fetch on 10.3.4; we use that combination all the time. So it is likely that the problem is specific to your situation, and I'd need more information to help figure out what is going wrong and how to fix it.

    The two pieces of information that would be most helpful right away would be:

    1) Do you have Norton Internet Security 2.0 or Norton Personal Firewall 2.0 installed?

    2) Could you choose "Fetch Transcript" from the Window menu in Fetch and post the contents after you see an error message?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • dgw Member

    Dear Jim Mathews

    Firstly, we are not using any Norton programs.
    Secondly - follows the Transcript you asked for.
    Result is files with question marks in them that do not contain the data uploaded. Using the new other ftp client, it all goes ok. Kindly advise if there is a fix :

    Fetch 4.0.3 System 0x1034 Serial FETCHED001-5GD2-N7QD TR
    Connecting to schooleconomicscience.org port 21 (19/11/04 10:27:17 am)
    220 media Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC USER material
    331 Password required for material.
    PASS
    230 User material logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/material" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    550 Requested action not taken
    PWD
    257 "/material" is current directory.
    PASV
    227 Entering Passive Mode (83,245,3,196,14,15)
    LIST
    125 Data connection already open; Transfer starting.
    03-05-04 06:45PM <dir> a1ak5hanam
    03-05-04 06:45PM 123 default.asp
    11-13-04 06:57AM <dir> phil2671
    226 Transfer complete.
    QUIT
    221

    Posted 10 years ago #

  • dgw Member

    Dear Jim Mathews

    Firstly, No Norton programs installed. ( used to be but got rid of them - they cause trouble )
    Secondly - follows the Transcript you asked for.
    Result is files with question marks in them that do not contain the data uploaded. Using the new other ftp client, it all goes ok. Kindly advise if there is a fix :

    Fetch 4.0.3 System 0x1034 Serial FETCHED001-5GD2-N7QD TR
    Connecting to schooleconomicscience.org port 21 (19/11/04 10:27:17 am)
    220 media Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC USER material
    331 Password required for material.
    PASS
    230 User material logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/material" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    SITE DIRSTYLE
    550 Requested action not taken
    PWD
    257 "/material" is current directory.
    PASV
    227 Entering Passive Mode (83,245,3,196,14,15)
    LIST
    125 Data connection already open; Transfer starting.
    03-05-04 06:45PM <dir> a1ak5hanam
    03-05-04 06:45PM 123 default.asp
    11-13-04 06:57AM <dir> phil2671
    226 Transfer complete.
    QUIT
    221

    Posted 10 years ago #

  • Jim Matthews Administrator

    It looks like the FTP server (or an intrusion detection firewall in front of it) is blocking the SITE DIRSTYLE command that Fetch uses to tell the server how to format its file lists. And by default the server is using a non-standard format that Fetch does not understand.

    You can work around that problem by choosing "Refresh File List" from the Directories menu once or twice. Let me know if that does not clean up the file list, or if there are other problems.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

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