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Fetch times out when posting some files but not others and this happens using Vicomsoft FTP client a (5 posts)

  • V Member

    Fetch worked like a charm posting to comcast and the only thing that has changed is my cable modem.
    I now have an Xfinity Arris TG862
    I am on a Mac running the latest system 10.8.3 and latest version of Fetch 5.7.3
    I have checked all the suggested settings and made sure that Fetch is an allowed app through my firewall etc.

    I also tried to post using Vicomsoft FTP client. No go. Same sort of time out issue.

    Thing is some files will post and some not. File size doesn't seem to matter.

    Files that don't seem to work that may show up in the Fetch posted list are listed as 0k and don't work/have any data.

    After a few min. I get this Fetch error message: Fetch could not put "Vivienne_Clark_Design_edgeActions.js" because the connection timed out. There might be a problem with you network, or the server might not be responding.

    I contacted Comcast...They said they are not experiencing any problems...any help would be appreciated.

    Here is a copy of my Fetch transcript:

    Fetch 5.7.3 (5H683) Intel (Mac App Store) running on Mac OS X 10.8.3 (12D78) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Connecting to upload.comcast.net port 21 (Mac OS X firewall is limiting connections to specific applications) (3/28/13 5:46 PM)
    Connected to 216.87.188.9 port 21 (3/28/13 5:46 PM)
    220 FTP server (Version 5.339PWS/AI) ready.
    USER vlpc2
    331 Password required for vlpc2.
    PASS
    530 Login incorrect.
    An FTP connection to “upload.comcast.net” could not be opened because the server rejected the password. (Contact the server administrator to verify that you have the correct hostname, username, password, and authentication method.
    Server responded: “Login incorrect.”)
    Connecting to upload.comcast.net port 21 (Mac OS X firewall is limiting connections to specific applications) (3/28/13 5:46 PM)
    Connected to 216.87.188.9 port 21 (3/28/13 5:46 PM)
    220 FTP server (Version 5.339PWS/AI) ready.
    USER vlpc2
    331 Password required for vlpc2.
    PASS
    230 User vlpc2 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (216,87,188,9,211,169)
    Making data connection to 216.87.188.9 port 54185
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    drwxr-xr-x 11 1058609 84 4096 Mar 29 00:04 .
    drwxr-xr-x 11 1058609 84 4096 Mar 29 00:04 ..
    d--------- 3 0 0 4096 Mar 29 00:04 .trash
    drwxr-xr-x 6 1058609 1001 4096 Mar 29 00:15 PubVivPort
    -rw-r--r-- 1 0 0 57342 Mar 28 23:38 Vivienne_Clark_2013.pdf
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (216,87,188,9,211,247)
    Making data connection to 216.87.188.9 port 54263
    STOR Vivienne_Clark_Design_edgeActions.js
    150 Opening ASCII mode data connection for Vivienne_Clark_Design_edgeActions.js.
    Unsuccessful upload of Vivienne_Clark_Design_edgeActions.js as text file (5,074/5,113 bytes, 84 bytes/sec, 1:00 elapsed) stopped at 3/28/13 5:48 PM (error: 2,-30036)
    ftp_store: 2,-30036 (state == RPUT_CLOSING)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Upload of Vivienne_Clark_Design_edgeActions.js stalled, retrying
    ABOR
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 494331 reply_received = 494331 TickCount() - reply_received = 0
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 494331 reply_received = 494331 TickCount() - reply_received = 0
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 495231 reply_received = 494331 TickCount() - reply_received = 900
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 495231 reply_received = 494331 TickCount() - reply_received = 900
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 495231 reply_received = 494331 TickCount() - reply_received = 900
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 495232 reply_received = 494331 TickCount() - reply_received = 901
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to upload.comcast.net port 21 (Mac OS X firewall is limiting connections to specific applications) (3/28/13 5:48 PM)
    Connected to 216.87.188.9 port 21 (3/28/13 5:48 PM)
    220 FTP server (Version 5.339PWS/AI) ready.
    USER vlpc2
    331 Password required for vlpc2.
    PASS
    230 User vlpc2 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    CWD /
    250 CWD command successful.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (216,87,188,9,162,228)
    Making data connection to 216.87.188.9 port 41700
    STOR Vivienne_Clark_Design_edgeActions.js
    150 Opening ASCII mode data connection for Vivienne_Clark_Design_edgeActions.js.
    Unsuccessful upload of Vivienne_Clark_Design_edgeActions.js as text file (5,074/5,113 bytes, 47 bytes/sec, 1:46 elapsed) stopped at 3/28/13 5:50 PM (error: 1,60)
    ftp_store: 1,60 (state == RPUT_CLOSING)
    retry_failed_operation derr = 1, 60 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
    Upload of Vivienne_Clark_Design_edgeActions.js failed, retrying
    ABOR
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 502012 reply_received = 502012 TickCount() - reply_received = 0
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 502012 reply_received = 502012 TickCount() - reply_received = 0
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 502014 reply_received = 502012 TickCount() - reply_received = 2
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 502021 reply_received = 502012 TickCount() - reply_received = 9
    426 Data connection error: Connection reset by peer.
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 502021 reply_received = 502021 TickCount() - reply_received = 0
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 502023 reply_received = 502021 TickCount() - reply_received = 2
    get_reply():con_conn->Getline() returns 1,54
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to upload.comcast.net port 21 (Mac OS X firewall is limiting connections to specific applications) (3/28/13 5:50 PM)
    Connected to 216.87.188.9 port 21 (3/28/13 5:50 PM)
    220 FTP server (Version 5.339PWS/AI) ready.
    USER vlpc2
    331 Password required for vlpc2.
    PASS
    230 User vlpc2 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    CWD /
    250 CWD command successful.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (216,87,188,9,128,76)
    Making data connection to 216.87.188.9 port 32844
    STOR Vivienne_Clark_Design_edgeActions.js
    150 Opening ASCII mode data connection for Vivienne_Clark_Design_edgeActions.js.
    Unsuccessful upload of Vivienne_Clark_Design_edgeActions.js as text file (5,074/5,113 bytes, 47 bytes/sec, 1:46 elapsed) stopped at 3/28/13 5:52 PM (error: 1,60)
    ftp_store: 1,60 (state == RPUT_CLOSING)
    retry_failed_operation derr = 1, 60 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 2
    Upload of Vivienne_Clark_Design_edgeActions.js failed, retrying
    ABOR
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 508831 reply_received = 508830 TickCount() - reply_received = 1
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 508831 reply_received = 508830 TickCount() - reply_received = 1
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 508832 reply_received = 508830 TickCount() - reply_received = 2
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 508838 reply_received = 508830 TickCount() - reply_received = 8
    426 Data connection error: Connection reset by peer.
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 508839 reply_received = 508839 TickCount() - reply_received = 0
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 508840 reply_received = 508839 TickCount() - reply_received = 1
    get_reply():con_conn->Getline() returns 1,54
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to upload.comcast.net port 21 (Mac OS X firewall is limiting connections to specific applications) (3/28/13 5:52 PM)
    Connected to 216.87.188.9 port 21 (3/28/13 5:52 PM)
    220 FTP server (Version 5.339PWS/AI) ready.
    USER vlpc2
    331 Password required for vlpc2.
    PASS
    230 User vlpc2 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    CWD /
    250 CWD command successful.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (216,87,188,9,161,103)
    Making data connection to 216.87.188.9 port 41319
    STOR Vivienne_Clark_Design_edgeActions.js
    150 Opening ASCII mode data connection for Vivienne_Clark_Design_edgeActions.js.
    Unsuccessful upload of Vivienne_Clark_Design_edgeActions.js as text file (5,074/5,113 bytes, 48 bytes/sec, 1:45 elapsed) stopped at 3/28/13 5:54 PM (error: 1,60)
    ftp_store: 1,60 (state == RPUT_CLOSING)
    retry_failed_operation derr = 1, 60 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 3
    Upload of Vivienne_Clark_Design_edgeActions.js failed, retrying
    ABOR
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 515556 reply_received = 515555 TickCount() - reply_received = 1
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 515557 reply_received = 515555 TickCount() - reply_received = 2
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 515557 reply_received = 515555 TickCount() - reply_received = 2
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 515561 reply_received = 515555 TickCount() - reply_received = 6
    426 Data connection error: Connection reset by peer.
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 515562 reply_received = 515561 TickCount() - reply_received = 1
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 515562 reply_received = 515561 TickCount() - reply_received = 1
    get_reply():con_conn->Getline() returns 1,54
    ftp_abort: 2,-30014 (state == RETRY_CANCELING)
    Connecting to upload.comcast.net port 21 (Mac OS X firewall is limiting connections to specific applications) (3/28/13 5:54 PM)
    Connected to 216.87.188.9 port 21 (3/28/13 5:54 PM)
    220 FTP server (Version 5.339PWS/AI) ready.
    USER vlpc2
    331 Password required for vlpc2.
    PASS
    230 User vlpc2 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    CWD /
    250 CWD command successful.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (216,87,188,9,207,66)
    Making data connection to 216.87.188.9 port 53058
    STOR Vivienne_Clark_Design_edgeActions.js
    150 Opening ASCII mode data connection for Vivienne_Clark_Design_edgeActions.js.
    Unsuccessful upload of Vivienne_Clark_Design_edgeActions.js as text file (5,074/5,113 bytes, 48 bytes/sec, 1:44 elapsed) stopped at 3/28/13 5:56 PM (error: 1,60)
    ftp_store: 1,60 (state == RPUT_CLOSING)
    retry_failed_operation derr = 1, 60 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 4 making_progress = 0, tw->retry_count = 4
    Fetch could not put “Vivienne_Clark_Design_edgeActions.js” because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
    ABOR
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 522282 reply_received = 522281 TickCount() - reply_received = 1
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 522282 reply_received = 522281 TickCount() - reply_received = 1
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 522283 reply_received = 522281 TickCount() - reply_received = 2
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 522284 reply_received = 522281 TickCount() - reply_received = 3
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 522287 reply_received = 522281 TickCount() - reply_received = 6
    426 Data connection error: Connection reset by peer.
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 522287 reply_received = 522287 TickCount() - reply_received = 0
    FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 522289 reply_received = 522287 TickCount() - reply_received = 2
    get_reply():con_conn->Getline() returns 1,54

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    One possibility is that you've run out of space on the Comcast server. You could contact Comcast about that, or try deleting some files before uploading new files.

    Another possibility is that the server does not like the length of the file name "Vivienne_Clark_Design_edgeActions.js", or the underscores in the name. As a test you could make a copy of the file, name it "edge.js", and see if that upload works.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • V Member

    Thanks for your reply.

    All of these files and file names were working fine and I have 1 gig of space. My files are less than 250 mb.

    I had originally changed some HTML text on my web page and uploaded just the changed files and realized that there were issues uploading.

    The only thing that has changed is my modem. Other than that all the files and file names and sizes are basically the same as they were and were uploading fine before the modem change.

    In my attempt at trouble shooting the problem I had removed all the files from the server and stared all over again. The only way I could get my site back up was to use Comcast's browser page to load ech file. That method takes a really long time to do.

    I will do a test with the file name. However since I used Adobe Edge to build this site you can't just randomly start shortening file names because all the files rely on each other and are referenced throughout pages of code. plus before the new modem this all worked.

    Again thanks for your reply.

    if you or anyone else has any other ideas of what it could be I would appreciate the help.

    Posted 1 year ago #

  • Jim Matthews Administrator

    It's suspicious that the problem started when you got a new modem. You might contact Comcast about the problem, and suggest they swap in a replacement.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • V Member

    Ok I will do that.

    thanks for your help and suggestions,

    V

    Posted 1 year ago #

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