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Fetch Unexpectedly Quits (6 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 21 years ago by Kmcgilvra
  • Latest reply 21 years ago from Kmcgilvra
  • Kmcgilvra Member

    I had to re-load all of my system and software last weekend,and everything is working fine...except Fetch. Whenever I try and open it, theicon in the dock bounces and then I get the "unexepectedly quit" error (no error number). I have tried to re-download it, with no help at all. I can't even get into it enough to enter my registration number. I have Jaguar 10.2.1. Any help would be greatly appreciated...

    Kellie
    Ness2712@aol.com

    Posted 21 years ago #

  • Jim Matthews Administrator

    The first thing I would try is deleting the Fetch Prefs, Fetch Cache and Fetch Shortcuts files from the Preferences folder. You find the Preferences folder on OS X by clicking on the house icon (that takes you to your home directory) and then opening the Library folder.

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • Kmcgilvra Member

    I tried this tonight, and even did a find for anything containing "fetch" and all that was found was the crash log and the initial installer. I have copied the crash log from the console, perhaps that will help figure out the problem....I have run Norton disk docter, apple first aid and verified/repaired the permissions w/ apple utility - still the same thing every time.

    Date/Time: 2002-10-07 18:49:08 -0500
    OS Version: 10.2.1 (Build 6D52)
    Host: Kellie-McGilvras-Computer.local.

    Command: Fetch 4.0.2
    PID: 404

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0xc0000000

    Thread 0 Crashed:
    #0 0x90074a94 in memmove
    #1 0x0033af90 in 0x33af90
    #2 0x003442e8 in 0x3442e8
    #3 0x00343d3c in 0x343d3c
    #4 0x00345874 in 0x345874
    #5 0x002a9dbc in 0x2a9dbc

    Thread 1:
    #0 0x9000582c in syscall
    #1 0x90515d9c in BSD_waitevent
    #2 0x9051576c in CarbonSelectThreadFunc
    #3 0x90021428 in _pthread_body

    Thread 2:
    #0 0x9003f188 in semaphore_wait_signal_trap
    #1 0x9003efa4 in _pthread_cond_wait
    #2 0x9051dda0 in CarbonOperationThreadFunc
    #3 0x90021428 in _pthread_body

    PPC Thread State:
    srr0: 0x90074a94 srr1: 0x0000f030 vrsave: 0x00000000
    xer: 0x20000000 lr: 0x0033af90 ctr: 0x00000701 mq: 0x00000000
    r0: 0x454e434f r1: 0xbffff160 r2: 0x44494e47 r3: 0x008a2000
    r4: 0xbfffffee r5: 0x0000ec46 r6: 0x3d307831 r7: 0x46353a30
    r8: 0x3a300000 r9: 0x00000000 r10: 0x45525f54 r11: 0x4558545f
    r12: 0x008a2c20 r13: 0x00000000 r14: 0x003dbde0 r15: 0x00000010
    r16: 0x00000001 r17: 0x003e2838 r18: 0x003e2994 r19: 0x003e2ce8
    r20: 0x003e2d4c r21: 0x003e2db0 r22: 0x003e2e1c r23: 0x003e2c78
    r24: 0x003e2f84 r25: 0x003e2a04 r26: 0x003e2b04 r27: 0x003e2fec
    r28: 0x003e2ff4 r29: 0xbffff3ce r30: 0xbffff1f4 r31: 0x0000ec46

    **********

    Date/Time: 2002-10-07 18:50:02 -0500
    OS Version: 10.2.1 (Build 6D52)
    Host: Kel**********-Computer.local.

    Command: Fetch 4.0.2
    PID: 412

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0xc0000000

    Thread 0 Crashed:
    #0 0x90074a94 in memmove
    #1 0x0033af90 in 0x33af90
    #2 0x003442e8 in 0x3442e8
    #3 0x00343d3c in 0x343d3c
    #4 0x00345874 in 0x345874
    #5 0x002a9dbc in 0x2a9dbc

    Thread 1:
    #0 0x9000582c in syscall
    #1 0x90515d9c in BSD_waitevent
    #2 0x9051576c in CarbonSelectThreadFunc
    #3 0x90021428 in _pthread_body

    Thread 2:
    #0 0x9003f188 in semaphore_wait_signal_trap
    #1 0x9003efa4 in _pthread_cond_wait
    #2 0x9051dda0 in CarbonOperationThreadFunc
    #3 0x90021428 in _pthread_body

    PPC Thread State:
    srr0: 0x90074a94 srr1: 0x0000f030 vrsave: 0x00000000
    xer: 0x20000000 lr: 0x0033af90 ctr: 0x00000702 mq: 0x00000000
    r0: 0x454e434f r1: 0xbffff180 r2: 0x44494e47 r3: 0x008a2000
    r4: 0xbfffffee r5: 0x0000ec46 r6: 0x3d307831 r7: 0x46353a30
    r8: 0x3a300000 r9: 0x00000000 r10: 0x45525f54 r11: 0x4558545f
    r12: 0x008a2c00 r13: 0x00000000 r14: 0x003dbde0 r15: 0x00000010
    r16: 0x00000001 r17: 0x003e2838 r18: 0x003e2994 r19: 0x003e2ce8
    r20: 0x003e2d4c r21: 0x003e2db0 r22: 0x003e2e1c r23: 0x003e2c78
    r24: 0x003e2f84 r25: 0x003e2a04 r26: 0x003e2b04 r27: 0x003e2fec
    r28: 0x003e2ff4 r29: 0xbffff3ee r30: 0xbffff214 r31: 0x0000ec46

    Originally posted by JimMatthews:

    The first thing I would try is deleting the Fetch Prefs, Fetch Cache and Fetch Shortcuts files from the Preferences folder. You find the Preferences folder on OS X by clicking on the house icon (that takes you to your home directory) and then opening the Library folder.

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • Jim Matthews Administrator

    After Fetch crashes have any of the Preferences files (Fetch Prefs, Fetch Cache, Fetch Shortcuts) been recreated?

    If you drop an email to mailto:support@fetchsoftworks.com I can send you a test version of Fetch that would leave more information in the crash log.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 21 years ago #

  • Kmcgilvra Member

    From what I see it does not re-create the files in preferences when it crashes. I did a find file and all I get when I put in 'fetch" is the installer and the crash log.

    Posted 21 years ago #

  • Kmcgilvra Member

    From what I see it does not re-create the files in preferences when it crashes. I did a find file and all I get when I put in 'fetch" is the installer and the crash log.

    Posted 21 years ago #

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