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Fetch upgrade (10 posts)

  • Started 6 years ago by John Geiger
  • Latest reply 6 years ago from Scott McGuire
  • John Geiger Member

    I was sent the opportunity to upgrade my existing Fetch to Fetch 5.3 - I did so, but when I tried to open the upgraded Fetch, I got a New Connection window asking for my Host Name, User Name and Password. I don't know where to find this information? I emailed Fetch and received the following - "Hello, You should contact your hosting company (the folks who run the server you are trying to connect to) or system administrator to get or verify the Hostname, Username, and Password used to connect using Fetch. You may want to read our help topic, "What do I enter in the hostname, username, and password fields?" at: http://www.fetchsoftworks.com/FetchWebHelp/Contents/Tutorial/WhatDoIEnterInUsername.html for more information. Fetch is not a hosting company, and we do not run or maintain servers. Fetch is only an FTP client application, a program for transferring files from your Macintosh to your server. So we do not have access to or information about the server you use, sorry. If you are encountering some other error and have verified the connection information, send us the error message and we will do our best to help resolve the technical issue. Hope this helps." Can you help me with this? Thanks.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi John,

    Thanks for upgrading your version of Fetch, I'm sorry the upgrade to Fetch 5.3 has apparently not remembered your settings.

    As you probably know, Fetch is a tool for transferring files from your Macintosh to another computer - the other computer is referred to as a server.

    In order to transfer files with the server, you must first tell Fetch the name of the server - this is the "hostname." (It's just like you sometimes have to type in an address into a web browser the address of a webpage you want to look at.) Most servers then require that you "log in" to them by giving them a username and password. So, in order to connect to the server, and transfer files with it, you need all three pieces of information.

    The older version of Fetch was using a hostname, a username, and a password as well - you may have had them being entered automatically, but they were in there somewhere. The upgrade should have retained that information.

    But if you can describe to me the steps, as you remember them, to open the old Fetch and connect to the server, I may be able to help you find that information again so that you can use it with the new Fetch.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • John Geiger Member

    Thanks Scott - I acquired Fetch some time ago and have since retired but for one ongoing account - but even when I was working, I was borderline inept regards my computer. When I first got Fetch, all the info startup business must have been automatically done for me.
    When I would use Fetch, I would simply click on the Fetch icon and get a window telling me what to fill in, then upload and send the file. I assume my server is "Safari"? I apologize for my ignorance in this matter and appreciate anything you can tell me. John Geiger

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi John,

    No, "Safari" is the name of a program on your computer (the web browser), not a server.

    After you open Fetch, do you see a "Fetch Shortcuts" window? If not, go to the Shortcuts menu and choose Show Shortcuts.

    Once you have the Fetch Shortcuts window, do you see any shortcuts listed in it other than "Fetch Softworks"?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • John Geiger Member

    When I click on Fetch, I get the Fetch Shortcuts window, with:
    Show Shortcuts
    New Shortcuts
    Fetch Software
    Fetch

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi John,

    Just to make sure I understand properly - in the Fetch Shortcuts window (<i>not</i> the Shortcuts menu), you see a list of four items, each with a folder or file icon in front of them, and the names of those four items are "Show Shortcuts," "New Shortcuts," "Fetch Software," and "Fetch"?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • John Geiger Member

    Sorry, I did go to the Shortcuts menu. This time I opened Fetch, went to "Window" at top, then "Fetch Shortcuts" - listed were a Fetch Software file folder and Fetch file folder.

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi John,

    In the Fetch Shortcuts window, after the name next to the folder icon, there should be a column listing hostnames. What hostname does it list for the "Fetch" shortcut (not the "Fetch Software" one)?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • John Geiger Member

    The host name is "Fetch"

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi John,

    Hmm. Well, I think instead of spending more time trying to figure out the info, which may or not still be somewhere in Fetch (and it's looking like it's not), I'm going to suggest that you contact the folks who run the server you want to upload files to.

    That is - when you upload files, you must be uploading them for someone, or are you uploading them to your website?

    If you are uploading them for someone (such as a colleague or and organization you work with), I'd contact them and tell them that the Fetch upgrade has misplaced the information you need to connect to the server, and ask them if they can tell you the hostname, username, and password you need to connect to the server, or refer you to the person who can.

    If you are uploading files for your website, then there is either a company or an organization that runs the server that your website is stored on. They should be able to help tell you what the hostname, username, and password you need is.

    I hope this is clear, and I'm sorry I don't have an immediate answer for you; please let me know if you have any questions about the above.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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