Your best friend for file transfer.

Fetch application logoFetch

Fetch upgrade = painful morning / deadlines quickly being missed (3 posts)

  • Started 8 years ago by Toaster
  • Latest reply 8 years ago from Toaster
  • Toaster Member

    Looking for some help:

    I was using Fetch (v.4.03) without a hiccup until I upgraded to Tiger (10.4.7). I then downloaded the free Fetch upgrade (5.1.1) - -told it was free since my serial number began with "FETCH5X". Then ran the MAC software update and rebooted with OSX 10.4.8.

    As a result .. Fetch does not connect to my server and I get a time out error or a "-1" error.

    I have had clients waiting for files since last night. This is costing me dollars and more expensively ... client relationships. Ugh.

    I left a message on the Fetch hotline. Now I'm begging for help like alll good professionals should.

    Thanks in advance to whomever :/

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    We're sorry you're having trouble with Fetch.

    After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message? We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • Toaster Member

    Figured it out.

    Former versions of Fetch required me to input the server's numerical ID (e.g., http://60.20.59.3.5) versus the most recent version of Fetch which requires the alpha ID (e.g., www.website.com).

    Very annoying. I lost a lot of time trying to figure this out. Please add this to your FAQ for the poor soul who finds him/herself in the same situation.

    Posted 8 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.