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Fetch Uploading SLOW (6 posts)

  • Started 4 years ago by Nick
  • Latest reply 4 years ago from Jim Matthews
  • Nick Member

    Hi. Our business uses Fetch for uploading files to our server for our clients to download and we've noticed that it's EXTREMELY slow in comparison to using Yousendit. We've tried using different computers and all end with the same result. For a file thats 41.7MB it takes Fetch 24min to upload and for the same file it takes 9min for Yousendit to upload. Is there anything that we can do to get Fetch to upload files any faster? Any help would be MUCH appreciated.

    Thanks!
    Nick

    Here are the computers we use:

    Power PC G4
    Dual 1.25 Ghz
    Mac OSX 10.5.5

    Macbook Intel Core 2
    2.16 Ghz
    Mac OSX 10.5.8

    Power PC G5
    Dual 2 Ghz
    Mac OSX 10.5.5

    Fetch Version 5.3.1

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi Nick,

    If you go to a speed test site like http://speedtest.net/ what sort of upload speeds do they report? That would give us some idea of the maximum upload speed for your connection.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Nick Member

    Hi Jim,
    Thanks for your quick response! Here are the results from speedtest.net: Download 2.66Mb/s
    Upload 0.62Mb/s
    Ping 19ms
    Thanks again,
    Nick

    Posted 4 years ago #

  • Jim Matthews Administrator

    Thanks for running that test. If Fetch is uploading a 41.7MB file in 24 minutes it's getting 231Kbit/s, or a bit over a third of the maximum. Uploading the same file in 9 minutes (as Yousendit does) works out to 618Kbit/s, which is nearly what you saw with speedtest.net.

    So the next question is why you are only getting 37% of the maximum throughput. It could be that the limitation is at the server you are uploading to (Yousendit would be uploading to a different server). You could try uploading a large file to our server to see if that makes any difference. To do that you would connect to ftp.fetchsoftworks.com (leave Username and Password blank) and drag the file to the "incoming" folder. Let me know what you see if you try that test.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Edited 4 years ago #

  • Nick Member

    Just uploaded the same file (41.7MB) to the Fetch server and it took just a little over 16min to upload... So thats definitely an improvement over our server but still a bit slower than Yousendit. Is there anything else that I should checkout? Thanks for your help!

    Nick

    Posted 4 years ago #

  • Jim Matthews Administrator

    No, I think you're basically at the mercy of the speed of the Internet connection at the server end. I am impressed that Yousendit has such a fast connection for their server.

    Posted 4 years ago #

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