Fetch Softworks

Fetch will not connect to server (10 posts)

• Started 18 years ago by cls
• Latest reply 18 years ago from Scott McGuire

• cls Member

  I am running Fetch 5.05, trying to connect to our office server SBS 2003 (Dell). I just keep getting the connection time-out.

  I was using Fetch daily approx 1 year ago (version 4--before we had to add a firewall, which knocked me off) Recently, we upgraded to the new SBS 2003 server. We thought this would allow me to connect again through our firewall. I can get mail and the internet and I can connect via Dreamweaver application.

  Would it help to send the Fetch transcipts?

  Thanks

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  First check to make sure you have passive mode enabled in Fetch 5:

  * Go to the "Fetch" menu and choose "Preferences."
  * Click on the "General" tab.
  * Make sure the "Use passive mode transfers (PASV)" checkbox is checked.

  If it was not checked, check it and try again.

  Otherwise, yes, please send the transcript so we can take a look and see what the problem is.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• cls Member

  Scott, I keep passive mode checked.

  transcript from last two tries:

  etch 5.0.5 (5A835) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x800, StuffIt SDK Version 8.0
  Partial serial FETCH5X001-YVVZ-46PD T
  Using SOCKS v4.3 gateway host: 10.0.0.2, port: 8080
  Connecting to ftp.gotech.net port 80 (OS X firewall is off) (4/3/06 11:24:26 AM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to 10.0.0.2 port 8080 srcport 0 (name = ftp.gotech.net, real_remote_addr = 0x1, port = 80)
  Sent SOCKS request (version = 4 cmd = 1 port = 80 addr = 1 userid = fetch@ hostname = ftp.gotech.net), result = 0
  Update check skipped at 04/03/2006 11:25 AM (next check after 04/04/2006 02:06 AM)
  Connection dropped waiting for SOCKS reply
  Using SOCKS v4.3 gateway host: 10.0.0.2, port: 8080
  Connecting to ftp.gotech.net port 8080 (OS X firewall is off) (4/3/06 11:34:37 AM)
  CStreamOTSocks::Connect(id = ffffffff) connecting to 10.0.0.2 port 8080 srcport 0 (name = ftp.gotech.net, real_remote_addr = 0x1, port = 8080)
  Sent SOCKS request (version = 4 cmd = 1 port = 8080 addr = 1 userid = fetch@ hostname = ftp.gotech.net), result = 0
  Connection dropped waiting for SOCKS reply

  Thanks

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  Try this to solve the problem:

  * Choose Fetch > Preferences
  * Click on the Proxy tab
  * Check to make sure the "Proxy type" pop-up menu is set to "None". If it's not, choose "None" and try connecting again.

  If your office has told you that you need to specify a proxy, then you need to double-check the proxy configuration information because the current information does not look correct (8080 is almost certainly the wrong port). But first try it with proxy type set to none.

  Let us know if that does not fix it (and please send another transcript if it doesn't).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• cls Member

  Scott,
  Proxy is set to none and here's the transcript:

  Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x800, StuffIt SDK Version 8.0
  Partial serial FETCH5X001-YVVZ-46PD T
  Connecting to ftp.gotech.net port 80 (OS X firewall is off) (4/3/06 4:22:37 PM)
  Connected to 216.145.31.5 port 80 (4/3/06 4:22:37 PM)
  Update check skipped at 04/03/2006 04:23 PM (next check after 04/04/2006 02:06 AM)
  Connecting to ftp.gotech.net port 80 (OS X firewall is off) (4/3/06 4:26:04 PM)
  Connected to 216.145.31.5 port 80 (4/3/06 4:26:04 PM)

  I'll check to make sure there is no other proxy configuration that I should be using, but it looks like the firewall for my lone Mac is off anyway. The Admin person was using SOCKS 4.3 while trying to connect.

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  The latest transcript shows that the proxy is off and your personal firewall is off, but you're trying to connect to the server using port 80, which would be unusual.

  I'd try entering 21 in the port field of the New Connection dialog and see if that works. (Port 21 is the standard FTP port.)

  Earlier you said you could "connect via Dreamweaver" - did you mean that you can do FTP uploads using Dreamweaver? (If so, Fetch should work as well, we've just got to enter the correct settings.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• cls Member

  Scott,

  Yes, I can do ftp uploads via Dreamweaver. I checked the settings for DW and I'm using passive FTP. Firewall is not being used, although port "21" is entered...I think 21 must be a default number for Dreamweaver app settings because I didn't enter it.

  I tried entering "21" in the Fetch New Connection port with no luck. I tried entering various Proxy versions with/and without port 21 within Fetch Preferences with no luck...but if there is no firewall, this probably isn't going to be an issue.

  Can you think of anything else?

  Thanks

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like another transcript, because if Fetch and Dreamweaver have the same setup, Fetch should be able to connect. So we'd like to see what's going on.

  Please make sure you are using the following options:

  * Proxy type = None
  * Use passive mode transfer = checked
  * Port number = 21 (or just leave the Port field blank to use the default)

  And then try to connect, and post the transcript from that attempt.

  Thanks for bearing with us,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• cls Member

  Scott, not sure what happened, but it's working now!!

  I had everything already set the way you suggested earlier, ready to get a transcript to send and now it's connecting...so I guess you won't need a transcript?

  Just to double check, I closed out of Fetch a few times and reopened with a new connection, and it seems to be working fine now.

  Hopefully, we can call this fixed. Thanks for all your help!

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome, we're glad to hear it's working. No, we don't need a transcript as long it's working!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #