Fetch Softworks

Fetch won't connect (6 posts)

• Started 19 years ago by Confused
• Latest reply 19 years ago from Jim Matthews

• Confused Member

  I have been using Fetch 3 for years to upload to servers. Since going onto broadband I have been unable to connect to a named server i.e. www.user.server.com, The little dog runs and runs or I get an error message. I can however connect to a numbered server i.e. 213.74.133.24 without problem. Fetch 4 does not solve this, neither does disabling the firewall in my router or changing the passive mode transfer setting within Fetch. Any suggestions?

  Posted 19 years ago #

• Jim Matthews Administrator

  Could you choose "Fetch Transcript" from the Window menu and post the contents after you get an errror?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• Dgiles Member

  I am having the same problem, but do not have the numbers. My IT person has checked everything out (all connection fields are correct) and he can login with my info, no problem, even my boss can, but I have a dog running until it times out. I get this in my Transcripts:
  220 ProFTPD 1.2.4 Server (FTP) [vps.helpingyourchildren.com]
  USER dgiles
  331 Password required for dgiles.
  PASS
  530 Login incorrect.

  Please help. Thank you.

  Posted 19 years ago #

• Jim Matthews Administrator

  DGiles: The transcript you posted shows a password error -- did you get an error message from Fetch? That does not look like the dog-keeps-running problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• Dgiles Member

  My IT says that we are not using ProFTPD. Its connecting to the wrong server. I need to turn it off. How can I do this? Also, how would i ping the IP to get the Server IP?

  Donna

  Posted 19 years ago #

• Jim Matthews Administrator

  DGiles: Fetch connects to whatever name you enter in the Host field. If that doesn't help please make sure you are running Fetch 4.0.3, and post the entire contents of the Fetch Transcript window after you see the problem.

  I'm not sure what you mean by using ping to get the server's IP address. You shouldn't need the IP address, the hostname should do the trick.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #