Fetch Softworks

fetch won't connect with TLS/SSL connection (8 posts)

• Started 15 years ago by lmertz
• Latest reply 15 years ago from Scott McGuire

• lmertz Member

  I've been able to use Fetch to connect with my server until recently when it switched to insisting on a TLS/SSL connection. I've tried it with my firewall on and off, and with ftp access allowed and not allowed in the Sharing folder of my preferences. Still I get an error message: "An ftp with TLS.SSL connection could not be opened because the FTP server dropped the connection. I've checked with the system administrator, too, and the server is up and running. The administrator can offer no advice. I would appreciate any help you can provide.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to your server.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• lmertz Member

  Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHED001-4Q8H-12L2 T
  Connecting to nasw.org port 21 (Mac OS X firewall is on) (10/24/08 3:20:50 PM)
  Connected to 207.58.166.239 port 21 (10/24/08 3:20:50 PM)

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript.

  Can you connect to other FTP servers? For instance, can you connect to ftp.fetchsoftworks.com (using regular FTP, do not enter a username and password)?

  Are you connecting to the Internet through a router, or using an Airport Base Station or other wireless router?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• lmertz Member

  Yes, I can connect to ftp.fetchsoftworks.com. I do not use an Airport Base Station or wireless router. My connection is through a standard DSL line.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Here's what I would try next:

  * Shut down your Mac.
  * Unplug the DSL modem.
  * Wait 30 seconds, and then turn back on the DSL modem. Wait another minute or so for the DSL modem to get ready.
  * Start up your Mac again.
  * Try connecting to the server again.

  I know this sounds like pretty standard troubleshooting advice, but it does actually sometimes solve problems like these.

  If that doesn't work, I would suggest trying to connect to the server with another FTP program that supports FTP with TLS/SSL - such as Transmit - and see if it can connect successfully to the server.

  Please let us know what you find out.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• lmertz Member

  The cybrarian with the server just informed that the server was having trouble converting my IP address to a domain name, so I turned that function off. It works now. Thanks for the help. It's nice to know Fetch has people to assist customers!!

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  You're welcome, and we're glad to hear you're able to connect again!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #