Fetch Softworks

Fetch won't download quark files! (2 posts)

• Started 15 years ago by imaginagency
• Latest reply 15 years ago from Scott McGuire

• imaginagency Member

  Help! I've used Fetch for years and suddenly I've got a hiccup. Here's the deal...

  I'm uploading an archived file that contains a quark document and it's linked files. The linked files are fine. The quark doc is not. Fetch changes it to an undefined doc that no application can open, and drops out all the info. My file goes from 5MB to 0k.

  When I try to download it, Fetch says:
  Fetch could not get cox.zip because the ftp server encountered an error accessing the file or folder.

  Server responded: Cox.zip: cannot open file no such file or directory.

  I tried going into preferences and unchecking the "Use passive mode transfers (PASV). And, got nowhere.

  HELP!

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  This sounds like a problem with the FTP server, not with Fetch.

  My first guess is that you are out of space ("quota") in your account on the server; you are only allocated a certain amount of space and you may have reached the limit. While it is not common, some servers let you upload files when you're out of space anyway, and then do strange things when you try to access the file that there wasn't really room for.

  So the first thing I would try is to delete some older files on the server that you no longer need (hopefully you can find some reasonably large ones to delete), and then upload the Cox.zip file again, and see if that fixes the problem.

  If that does not fix the problem, or you are certain that space is not an issue, it would be helpful to see a Fetch transcript so we can see more exactly what is going on.

  To do this:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading the file(s) again.
  * Then download the problem file again.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #