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fetch won't read shortcut passwords (2 posts)

  • Started 4 years ago by Kevin
  • Latest reply 4 years ago from Scott McGuire
  • Kevin Member

    Hi,
    We have a multiuser license in our office for fetch 5. 3 of the machines can open our fetch shortcut list without a problem. One machine keeps asking for passwords of the ftp accounts. This was not a problem before upgrading to version 5. I've verified that it is not a file permission problem. Not sure what else to check.

    Thanks,
    Kevin

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Kevin,

    I'd suggest repairing the Mac OS X keychain on the machine that's having problems; what you describe is often the result of problems in the keychain. Fetch uses the keychain to securely store the passwords for your shortcuts and recent connections.

    Here's what to do:

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.
    * Restart your Macintosh.

    Then try Fetch again.

    Let us know if you're still having problems after trying that.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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