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File List not appearing (9 posts)

  • Started 7 years ago by GordonA
  • Latest reply 7 years ago from Scott McGuire
  • GordonA Member

    Fetch has been working fine for 2 years till today. The connection worked, but I was timed out while Fetch tried to get the file list. I've tried the suggestions that came up (switch the passive setting / switch off the firewall), but neither worked. Noticing that Fetch Transcripts have been asked for before, I've attached that here. Any suggestions?

    thanks,

    Gordon

    Fetch 5.2 (5C121) Intel running on Mac OS X 10.4.9 (8P2137) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-SFRR-BUQ7 T
    Connecting to ftp.GlenearnGolfClub.co.uk port 21 (Mac OS X firewall is on) (28/3/07 17:00:15)
    Connected to 80.94.196.34 port 21 (28/3/07 17:00:21)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER GlenearnGolfClub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    PWD
    257 "/" is current directory.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 10,0,1,2,192,38
    Active mode connection blocked by Mac OS X firewall, port 49190
    ABOR
    ftp_list: 2,-30030 (state == GETTING_LIST)
    ftp_list: tw->port_retries == 0, retrying file list
    Connecting to ftp.GlenearnGolfClub.co.uk port 21 (Mac OS X firewall is on) (28/3/07 17:00:57)
    Connected to 80.94.196.34 port 21 (28/3/07 17:00:57)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER GlenearnGolfClub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    ABOR
    ftp_list: 2,-30027 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767
    Update check skipped at 28/03/2007 17:01 (next check after 05/04/2007 05:35)
    Connecting to ftp.GlenearnGolfClub.co.uk port 21 (Mac OS X firewall is on) (28/3/07 17:04:31)
    Connected to 80.94.196.34 port 21 (28/3/07 17:04:31)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER GlenearnGolfClub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    ABOR
    ftp_list: 2,-30027 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767
    Connecting to ftp.GlenearnGolfClub.co.uk port 21 (Mac OS X firewall is on) (28/3/07 17:05:48)
    Connected to 80.94.196.34 port 21 (28/3/07 17:05:48)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER GlenearnGolfClub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 10,0,1,2,192,42
    Active mode connection blocked by Mac OS X firewall, port 49194
    ABOR
    ftp_list: 2,-30030 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767
    Connecting to ftp.GlenearnGolfClub.co.uk port 21 (Mac OS X firewall is off) (28/3/07 17:07:29)
    Connected to 80.94.196.34 port 21 (28/3/07 17:07:29)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER GlenearnGolfClub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 10,0,1,2,192,44
    ABOR
    ftp_list: 2,-30028 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767
    Connecting to ftp.GlenearnGolfClub.co.uk port 21 (Mac OS X firewall is off) (28/3/07 17:11:53)
    Connected to 80.94.196.34 port 21 (28/3/07 17:11:54)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER GlenearnGolfClub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    ABOR
    ftp_list: 2,-30027 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767
    Connecting to ftp.glenearngolfclub.co.uk port 21 (Mac OS X firewall is off) (28/3/07 17:20:38)
    Connected to 80.94.196.34 port 21 (28/3/07 17:20:50)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER gordon anderson
    331 User name okay, need password.
    PASS
    530 Not logged in.
    Connecting to ftp.glenearngolfclub.co.uk port 21 (Mac OS X firewall is off) (28/3/07 17:21:33)
    Connected to 80.94.196.34 port 21 (28/3/07 17:21:33)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER glenearngolfclub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 10,0,1,2,192,48
    ABOR
    ftp_list: 2,-30028 (state == GETTING_LIST)
    ftp_list: tw->port_retries == 0, retrying file list
    Connecting to ftp.glenearngolfclub.co.uk port 21 (Mac OS X firewall is off) (28/3/07 17:22:11)
    Connected to 80.94.196.34 port 21 (28/3/07 17:22:11)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER glenearngolfclub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    ABOR
    ftp_list: 2,-30027 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767
    Connecting to ftp.glenearngolfclub.co.uk port 21 (Mac OS X firewall is off) (28/3/07 17:26:44)
    Connected to 80.94.196.34 port 21 (28/3/07 17:26:44)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER glenearngolfclub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    ABOR
    ftp_list: 2,-30027 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767
    Connecting to ftp.glenearngolfclub.co.uk port 21 (Mac OS X firewall is off) (28/3/07 17:27:55)
    Connected to 80.94.196.34 port 21 (28/3/07 17:27:55)
    220 Serv-U FTP Server v6.1 for WinSock ready...
    USER glenearngolfclub.co.uk
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 System Reply
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    CWD /
    250 Directory changed to /
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 10,0,1,2,192,102
    ABOR
    ftp_list: 2,-30028 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Gordon,

    When a server suddenly stops working with Fetch and you haven't made any changes, that usually indicates a problem with the server, not with Fetch or your Macintosh.

    Since your transcript shows that the server is refusing to talk to you in either passive or active mode (and those are the only two options!), it seems likely that the problem is indeed on the server end. You may want to contact the folks who maintain the server and have them look into it.

    But we can double-check a few things just to make sure it isn't something local.

    Did you make any changes to your Internet setup within the past few days, for instance, installing or reconfiguring a router or wireless network?

    Can you see a file list if you try to connect to ftp.fetchsoftworks.com (leave the username and password blank)?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • GordonA Member

    Hi Scott,
    I'll get on to the server people. I've not changed my internet connections, etc recently.
    I did try the ftp.fetchworks, but the same problem came up - timed out trying to get the files.
    Gordon

    Originally posted by ScottMcGuire:

    Hi Gordon,

    When a server suddenly stops working with Fetch and you haven't made any changes, that usually indicates a problem with the server, not with Fetch or your Macintosh.

    Since your transcript shows that the server is refusing to talk to you in either passive or active mode (and those are the only two options!), it seems likely that the problem is indeed on the server end. You may want to contact the folks who maintain the server and have them look into it.

    But we can double-check a few things just to make sure it isn't something local.

    Did you make any changes to your Internet setup within the past few days, for instance, installing or reconfiguring a router or wireless network?

    Can you see a file list if you try to connect to ftp.fetchsoftworks.com (leave the username and password blank)?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Gordon,

    Hmm, well, if you can't connect to ftp.fetchsoftworks.com then there may be a problem on your end that we need to investigate further.

    Could you please do the following:

    * Make sure your Mac firewall is off.
    * Quit Fetch.
    * Open Fetch again.
    * Open the Fetch preferences.
    * Make sure the passive checkbox is turned on.
    * Then try to connect to ftp.fetchsoftworks.com .
    * Send us the transcript from your connection attempt.

    Hopefully that will give us some insight into what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • GordonA Member

    Hi Scott,
    I've done what you suggested, and I now attach the transcriprt. Hope this helps.

    Gordon

    Fetch 5.2 (5C121) Intel running on Mac OS X 10.4.9 (8P2137) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-SFRR-BUQ7 T
    Connecting to ftp.FETCHSOFTWORKS.COM port 21 (Mac OS X firewall is off) (29/3/07 11:05:49)
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is off) (29/3/07 11:06:18)
    Connected to 216.92.39.106 port 21 (29/3/07 11:06:24)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #1 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    PWD
    257 "/" is cwd.
    TYPE A
    200 Type okay.
    PASV
    Update check skipped at 29/03/2007 11:06 (next check after 05/04/2007 05:35)
    ABOR
    ftp_list: 2,-30027 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767

    Originally posted by ScottMcGuire:

    Hi Gordon,

    Hmm, well, if you can't connect to ftp.fetchsoftworks.com then there may be a problem on your end that we need to investigate further.

    Could you please do the following:

    * Make sure your Mac firewall is off.
    * Quit Fetch.
    * Open Fetch again.
    * Open the Fetch preferences.
    * Make sure the passive checkbox is turned on.
    * Then try to connect to ftp.fetchsoftworks.com .
    * Send us the transcript from your connection attempt.

    Hopefully that will give us some insight into what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • GordonA Member

    Scott,
    I've done what you suggest, and I attach the transcript below - hope it helps.
    Gordon

    Fetch 5.2 (5C121) Intel running on Mac OS X 10.4.9 (8P2137) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-SFRR-BUQ7 T
    Connecting to ftp.FETCHSOFTWORKS.COM port 21 (Mac OS X firewall is off) (29/3/07 11:05:49)
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is off) (29/3/07 11:06:18)
    Connected to 216.92.39.106 port 21 (29/3/07 11:06:24)
    220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #1 of 16 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    MACB ENABLE
    500 Syntax error, command unrecognized.
    PWD
    257 "/" is cwd.
    TYPE A
    200 Type okay.
    PASV
    Update check skipped at 29/03/2007 11:06 (next check after 05/04/2007 05:35)
    ABOR
    ftp_list: 2,-30027 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns 2,32767

    Originally posted by ScottMcGuire:

    Hi Gordon,

    Hmm, well, if you can't connect to ftp.fetchsoftworks.com then there may be a problem on your end that we need to investigate further.

    Could you please do the following:

    * Make sure your Mac firewall is off.
    * Quit Fetch.
    * Open Fetch again.
    * Open the Fetch preferences.
    * Make sure the passive checkbox is turned on.
    * Then try to connect to ftp.fetchsoftworks.com .
    * Send us the transcript from your connection attempt.

    Hopefully that will give us some insight into what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Gordon,

    Thanks for the additional transcript.

    We'd like you to try to connect to ftp.fetchsoftworks.com with the command line ftp client that's built into Mac OS X. That will help us determine whether this is a Fetch problem, or something else. To do this:

    * Open the Applications folder.
    * Open the Utilities folder.
    * Open the Terminal application.
    * At the prompt, type:

    ftp -a ftp.fetchsoftworks.com

    * And then press the Return key.
    * The command-line ftp client will display some text in response; please select and copy the response text, and post it here.
    * To exit the command-line ftp, type "quit" (without the quotes).
    * Then you can quit the Terminal application.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • GordonA Member

    Scott,
    Hope this helps:

    MacBookPro:~ gordonanderson$ ftp -a ftp.fetchsoftworks.com
    ftp: No address associated with nodename
    ftp>

    regards,
    Gordon

    Originally posted by ScottMcGuire:

    Hi Gordon,

    Thanks for the additional transcript.

    We'd like you to try to connect to ftp.fetchsoftworks.com with the command line ftp client that's built into Mac OS X. That will help us determine whether this is a Fetch problem, or something else. To do this:

    * Open the Applications folder.
    * Open the Utilities folder.
    * Open the Terminal application.
    * At the prompt, type:

    ftp -a ftp.fetchsoftworks.com

    * And then press the Return key.
    * The command-line ftp client will display some text in response; please select and copy the response text, and post it here.
    * To exit the command-line ftp, type "quit" (without the quotes).
    * Then you can quit the Terminal application.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi Gordon,

    I'm sorry to say we're stumped.

    The command-line ftp client is telling you something different than Fetch is; it can't even connect to the server, whereas Fetch can connect, but not get a file list.

    Have you tried restarting your Macintosh since the problem began? If not, you should try that; it's possible your Mac is very confused and this will sort it out.

    Otherwise, if restarting doesn't help, we suggest you contact your Internet service provider - something peculiar appears to be going on with your network, and we're not sure what.

    Sorry not to have a better answer for you.

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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