Fetch Softworks

File Permissions setting (7 posts)

• Started 11 years ago by REDTOP
• Latest reply 11 years ago from Mr Mark

• REDTOP Member

  When I make a file transfer of a .pdf document it seems that when the file is uploaded viewers trying to download that same document receive a 403 Forbidden error. I can not ascertain where or why this is occurring. Is it a Fetch issue or is it a Norton firewall problem. I am using the latest version of Fetch on an iMac Running 10.6.8 2 GHz Processor.
  If I use my ISP (NETWORK SOLUTIONS) provider's ftp transfer software, actually a JAVA applet, the transfer and download are not handled the same way and there is no 403 message ensuing.

  Thanks

  Posted 11 years ago #

• Jim Matthews Administrator

  I believe that Network Solutions has set up their FTP server to make newly uploaded files unreadable by default. You should be able to fix the permissions by selecting the files, clicking the Get Info button, and changing the permissions to include the Everyone Read permission.

  Please let me know if that does not do the trick.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• REDTOP Member

  Jim
  I have set my local file permissions on all my uploads to Everyone Read Only, however this error seems only to occur with my .pdf file upload and in particular one which is transmitted to me from another source, which was encoded by way of Acrobat Distiller 8.1.0 (Windows). When I checked that file's permissions it also states the file has a setting of Everyone Read Only. I have now just reset my permissions on the ISP. They provide a single button source for that setting. I still feel there is something in the latest version of Fetch which had not previously been there and which is causing this error. I have not tried to void the update, last performed, to confirm this suspicion. I don't remember whether I have a historical version of Fetch to do so..

  Thanks

  JIM

  Edited 11 years ago #

• Jim Matthews Administrator

  Hi,

  You can download a previous version of Fetch from http://fetchsoftworks.com/fetch/download ; could you let me know if you see any difference?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• REDTOP Member

  Jim
  I Loaded Fetch Version 5.6 and did my file transfers and experienced the same effect, as with the 5.7.X version. A 403 error.
  I will also load the 5.3 version and give that a try and let you know.
  Asa note, when I go to the Network Solutions website and manage my accounts I Reset Permissions and the file is downloadable.
  One more try to go then I think I will ask them (NS) to recognize the fact that they are treating Macintosh users as foster children, and the hoop they are asking us to go through is not necessary. Let alone warranted. There are other ISPs, out there, that would accept my four accounts I'm sure.

  Edited 11 years ago #

• Jim Matthews Administrator

  Thanks for that update; I hope you get a helpful response from Network Solutions.

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Mr Mark Member

  The treat everyone who uploads with tools other that their web uplader the same ..... reset permissions as they mark the files with an unreadable file type.... images and PDFs.

  Posted 11 years ago #