Fetch Softworks

Files disappear after uploading (4 posts)

• Started 17 years ago by zuzu66
• Latest reply 17 years ago from Scott McGuire

• zuzu66 Member

  I'm trying to upload 10 jpeg files to my server. Once I "put" them, they're present in the fetch window. However, I can not see them on my website. I then refresh the fetch window and they disappear.

  I tried deleting the cache and restarting and neither helped. It continues to happen. Please help!

  I'm using Fetch 5.1.1 on Mac OS X 10.4.8

  Thanks,
  Michelle

  *edited to include system info

  [This message has been edited by zuzu66 (edited 10-12-2006).]

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Michelle,

  Could you please do the following?

  * Quit Fetch.
  * Open Fetch.
  * Connect to your server.
  * Upload the JPEG files.
  * Click Refresh (which should make them disappear).
  * Then, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  The transcript should tell us exactly what's happening on the server, and hopefully we can figure out what the problem is.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• zuzu66 Member

  Hi Scott,
  I figured out the problem - I was uploading the pics to a verizon online sub account. I realized I needed to increase the amount of space allocated to that account. Did that and voila - no more problems.

  Thanks for your quick reply and hopefully my solution can help someone in a similar situation in the future.

  Best,
  Michelle

  Originally posted by ScottMcGuire:

  Hi Michelle,

  Could you please do the following?

  * Quit Fetch.
  * Open Fetch.
  * Connect to your server.
  * Upload the JPEG files.
  * Click Refresh (which should make them disappear).
  * Then, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  The transcript should tell us exactly what's happening on the server, and hopefully we can figure out what the problem is.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Michelle,

  Glad to hear you figured out the problem, and thanks for the followup information.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #