Fetch Softworks

Files uploaded but I can't access them (8 posts)

• Started 17 years ago by soniak
• Latest reply 17 years ago from soniak

• soniak Member

  I'm in Fetch 5.0.4. I PUT a folder with 6 jpg's in it up to my website. It uploaded successfully. (Get Info showed there were contents in the folder). When I typed in my http://www.domainname/nameoffolder I got an error message.

  Remembering that Jim had once suggested I upload jpg's in Binary (RawData) mode instead of Automatic, I renamed the folder and uploaded it in Binary (Raw Data). It uploaded successfully. But again, I could not access it by typing in my www.domainname/nameofnewfolder.

  I keep having this issue and only get out of trouble through help from Tech Support. What am I doing wrong? My webmaster refuses to help me because he says all his clients using Fetch have had problems. I refuse to give up on the running doggie! Can you pls help me?

  [This message has been edited by soniak (edited 05-10-2006).]

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  There are a couple of likely possibilities for what's causing the problem.

  First, you could be uploading the folder to the wrong place on the webserver; some webservers require that files and folders go into a specific folder in order for them to be accessed by web browsers. Are you putting this folder containing the jpgs in the same place as the rest of your web site files?

  If you are, it's possible that the permissions (access privileges) of the folder are being set in such a way that makes it inaccessible. If this is the case, you can use Fetch to change the permissions.

  To help tell if that's the problem, what happens if you just upload one of the jpgs by itself - not in a folder - to the same place you're uploading trying to upload the folder? If you then type in http://www.domainname/nameofjpg, do you see the file?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• soniak Member

  Yes, if I upload a single jpg then type in www.mydomainname.newjpg the browser opens to the new jpg.

  When I first dragged the jpg into the Fetch window and did an Automatic Put, it uploaded it as a .jpg.bin

  I had to go back and choose Binary (Raw Data), which is to say, I am not able to simply drag files into the window and let it be.

  I have to say, this interface is really non-intuitive. At the beginning I didn't have problems like this. I wonder what gives? Thanks for your guidance.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  Fetch should not be uploading jpgs as .bin (MacBinary) files when Automatic is selected as your format; the intention is for them to be uploaded as Binary (Raw Data) automatically. What applications did you use to create the jpg?

  And it sounds like the folder does probably have incorrect permissions - perhaps the default permisisons the server gives new folders are not correct. Could you do the following:

  * Connect to the server.
  * Select the problem folder.
  * Click the Get Info button in the Fetch window's toolbar.
  * In the info window, click the triangle next to "Ownership and Permissions" to display the permissions pane.
  * What number is in the Unix equivalent field?

  Sorry to ask questions instead of providing answers, but we need more information before we can say exactly what the problems are.

  Thanks for bearing with us,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• soniak Member

  700

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  The permissions are definitely the problem. 700, as indicated by the checkboxes in the Fetch info window, means that "Others" (usually, that's everyone except you) do not have permission to read the folder - in other words, see what's inside it.

  Select the folder, click Get Info, type 755 into the Unix equivalent field of "Ownership and Permissions" and click Apply. Then you should be able to see the jpgs in the folder using your web browser. Let us know if this does not fix the problem.

  Unfortunately, this a server configuration problem - Fetch just asks the server to create a folder and the server choses the permissions to put on it. "700" is a poor choice for a webserver; "755" is the standard.

  Please let us know what program you used to create those jpg files, so that we can figure out why Fetch is uploading them incorrectly.

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 05-11-2006).]

  Posted 17 years ago #

• soniak Member

  Changed to 755 and got error message: Check the Fetch Transcript window for more information. Server responded "Command "SITE>CHMCD755Filename" not implemented.

  Posted 17 years ago #

• soniak Member

  I would like a resolution today. Unfortunately, I'm about to go out for a few hours. Could you email me privately ? Thanks.

  Posted 17 years ago #