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Forbidden! (4 posts)

  • Started 9 years ago by simon_blue2
  • Latest reply 9 years ago from Scott McGuire
  • simon_blue2 Member

    Can anyone help me? I have built a web site in Dreamweaver, then downloaded my files via Fetch. They all show up fine in fetch. What do I do now because when I try to see my pages in a browser I get the message "Forbidden you don't have permission to access/on this server" I have a domain name and hosting space with streamline.net. I was under the impression that Fetch would put the files on my streamline server for me? Streamline have not provided me with a control panel to view my files on there server (linux) so I am hoplessly lost.

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    Yes, you should be able to use Fetch to put (upload) the files to the Streamline server for you, presuming you know the name of the server to connect to and the folder you're supposed to put the files in on the server.

    According to the Streamline support documents, the information you should use in the Fetch New Connection dialog is:

    Hostname: ftp.yourdomainname.co.uk
    Username: yourdomainname.co.uk
    Password: password
    Initial folder: htdocs

    Click on the blue disclosure triangle near the bottom of the New Connection dialog to display the "Initial folder" field.

    Also, according to the Streamline support documents, your main webpage must be named "index.html" or you will get errors trying to view your website.

    I'm not clear if you have already tried uploading the files with Fetch or not? When you say you "downloaded my files via Fetch" what exactly did you do?

    Let us know if this helps. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • simon_blue2 Member

    Thanks for the reply Scott
    Yes I uploaded my files via fetch from my Mac. They seem fine and I can connect to the server via the ftp hostname,username & password. All fine and dandy!!

    Not sure what to put in initial folder box in fetch, I tried my ftp rootfolder path but this this did not work, so left it blank again.

    So still getting the same message "Forbidden you don't have permission to access/on this server. When I try to look for my web page in IE and Safari browser.

    I have tried contacting Streamline about 10 times and have got no answer. Well they have my money so I guess they have no motivation to help me. Thats why I posted the question on here in the hope someone could help me out. Anyway this has been going on for about 2 weeks so as soon as I get some money I will try a different host. If anyone else is reading this and thinking of joining streamline.net beware customer service is non existant. If you do think of anything Scott please reply otherwise thanks again for trying.
    Simon

    Originally posted by ScottMcGuire:

    Hi,

    Yes, you should be able to use Fetch to put (upload) the files to the Streamline server for you, presuming you know the name of the server to connect to and the folder you're supposed to put the files in on the server.

    According to the Streamline support documents, the information you should use in the Fetch New Connection dialog is:

    Hostname: ftp.yourdomainname.co.uk
    Username: yourdomainname.co.uk
    Password: password
    Initial folder: htdocs

    Click on the blue disclosure triangle near the bottom of the New Connection dialog to display the "Initial folder" field.

    Also, according to the Streamline support documents, your main webpage must be named "index.html" or you will get errors trying to view your website.

    I'm not clear if you have already tried uploading the files with Fetch or not? When you say you "downloaded my files via Fetch" what exactly did you do?

    Let us know if this helps. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi Simon,

    Just to double-check: you have tried entering 'htdocs' (without quotes) in the Initial folder box, connecting, and uploading your files there?

    Otherwise, I'm sorry but I don't know what to suggest - we have no experience dealing with Streamline.

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

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