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FTP connection error message (4 posts)

  • Started 6 years ago by ginaalteri
  • Latest reply 6 years ago from Scott McGuire
  • ginaalteri Member

    I cant connect for some reason and have had no problems in the past. I get the message:

    An FTP connection to "ftp.modernmemoriesforlife.com" (by way of proxy server"") could not be opened because the the type of proxy server you have specified in the Preferences requires more information.

    Any ideas of what to change in the Preferences/proxy settings? or how to avoid getting this message all together? Thank you!

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    Try this to solve the problem:

    * Choose Fetch > Preferences
    * Click on the Proxy tab (Fetch 5) or Firewall tab (Fetch 4)
    * Check to make sure the "Proxy type" pop-up menu is set to "None". If it's not, choose "None" and try connecting again.

    If that does not fix the problem, or the proxy type was already set to "None," let us know and we can investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

  • ginaalteri Member

    That worked! Thanks so much, I appreciate the fast response. Have a good day~

    Posted 6 years ago #

  • Scott McGuire Administrator

    Hi,

    You're welcome, and we're glad to hear that fixed the problem!

    Best,

    Scott McGuire
    Fetch Softworks

    Posted 6 years ago #

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