Your best friend for file transfer.

Fetch application logoFetch

FTP dropped the connection (8 posts)

  • Started 5 years ago by CSIHosting
  • Latest reply 5 years ago from CSIHosting
  • CSIHosting Member

    I have a client who cannot login to our FTP Server using Fetch. I am able to login using the username and password with a Windows based FTP program as well as ftp in the DOS prompt. I had the client make sure that PASSIVE mode is disabled. There is a log from Fetch.

    Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-U3A3-E4N9 T
    Connecting to ***.***.***.*** port 21 (Mac OS X firewall is off) (7/7/09 3:33:57 PM)
    Connected to ***.***.***.*** port 21 (7/7/09 3:33:58 PM)

    Client states that Fetch gives the client an error message of "dropped connection contact system admin"

    Posted 5 years ago #

  • Jim Matthews Administrator

    Hi,

    If that's all that appears in the Fetch Transcript window that means that the server is dropping the connection right after the connection is established.

    You could ask the user to run Terminal (found in the Utilities folder) and type

    ftp hostname

    Do they get an error then as well?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 5 years ago #

  • Brian Whitcomb Member

    I am receiving the same message over and over and now my web pages are crashed!!! I did what you said on the answer above and I did not receive an error message. Need help!!

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Brian,

    We'd like to see a transcript from you, just in case it includes some information that can help us figure out what's going on.

    Can you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Try connecting to your server.
    * If you connect successfully, try uploading.
    * After you receive the "dropped connection" message, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Brian Whitcomb Member

    ok. i also contacted my system administrator as described in error for assistance too. they are looking in on their end...

    Posted 5 years ago #

  • Brian Whitcomb Member

    Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.5.7 (9J61) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-FT7B-WKQU T
    Connecting to www.roadkillsideshow.com port 21 (Mac OS X firewall is allowing connections) (7/8/09 9:56:53 PM)
    Connected to 72.167.232.43 port 21 (7/8/09 9:56:53 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 9 of 75 allowed.
    220-Local time is now 18:56. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER wittywhitcomb
    331 User wittywhitcomb OK. Password required
    PASS
    230-User wittywhitcomb has group access to: 450
    230 OK. Current directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (72,167,232,43,197,194)
    Making data connection to 72.167.232.43 port 50626
    LIST -al
    150 Accepted data connection
    drwx---r-x 3 3780612 450 4096 Jul 8 18:28 .
    drwx---r-x 3 3780612 450 4096 Jul 8 18:28 ..
    -rw----r-- 1 3780612 450 0 Jul 8 18:20 20_MB.txt
    drwx---r-x 2 0 0 4096 May 20 10:10 stats
    226-Options: -a -l
    226 4 matches total
    PWD
    257 "/" is your current location
    CWD www.roadkillsideshow.com
    550 Can't change directory to www.roadkillsideshow.com: No such file or directory
    MKD www.roadkillsideshow.com
    257 "www.roadkillsideshow.com" : The directory was successfully created
    CWD www.roadkillsideshow.com
    250 OK. Current directory is /www.roadkillsideshow.com
    PWD
    257 "/www.roadkillsideshow.com" is your current location
    CWD Articles
    550 Can't change directory to Articles: No such file or directory
    MKD Articles
    257 "Articles" : The directory was successfully created
    CWD Articles
    250 OK. Current directory is /www.roadkillsideshow.com/Articles
    PWD
    257 "/www.roadkillsideshow.com/Articles" is your current location
    PASV
    227 Entering Passive Mode (72,167,232,43,198,82)
    Making data connection to 72.167.232.43 port 50770
    STOR Archive.html
    150 Accepted data connection
    Update check skipped at 07/08/2009 09:58 PM (next check after 07/09/2009 11:01 AM)
    Unsuccessful transfer of Archive.html (8,643/8,739 bytes, 48 bytes/sec, 3:00 elapsed) stopped at 7/8/09 10:00:56 PM (error: 2,-30014)
    ftp_store_close: 2,-30014 (state == RPUT_CLOSING)
    ABOR
    send_cmd():con_conn->Putline() returns 2,-50

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi Brian,

    Thanks for the transcript. These sorts of errors are usually the results of problems with either the server or your network.

    Does the upload always fail on the first file?

    I see that you're using Fetch 5.3.1. Could you give our latest version, Fetch 5.5, a try and see if fixes the problem? It includes numerous improvements to try to work around problems like these, if it's possible for Fetch to work around them.

    Fetch 5.5 would not be a free upgrade for you (it would be $10), however, you can try it for 15 days without charge, and we'd be interesting in knowing if it works better for you. You can download it from our homepage at http://fetchsoftworks.com . (You can install it in a different folder to avoid replacing your current version of Fetch.)

    Please let us know how it goes; if it doesn't work, could you please post another transcript?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • CSIHosting Member

    Edit: my client emailed me shortly after and stated that it was working

    Edited 5 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.