Fetch Softworks

FTP dropped the connection (8 posts)

• Started 14 years ago by CSIHosting
• Latest reply 14 years ago from CSIHosting

• CSIHosting Member

  I have a client who cannot login to our FTP Server using Fetch. I am able to login using the username and password with a Windows based FTP program as well as ftp in the DOS prompt. I had the client make sure that PASSIVE mode is disabled. There is a log from Fetch.

  Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-U3A3-E4N9 T
  Connecting to ***.***.***.*** port 21 (Mac OS X firewall is off) (7/7/09 3:33:57 PM)
  Connected to ***.***.***.*** port 21 (7/7/09 3:33:58 PM)

  Client states that Fetch gives the client an error message of "dropped connection contact system admin"

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi,

  If that's all that appears in the Fetch Transcript window that means that the server is dropping the connection right after the connection is established.

  You could ask the user to run Terminal (found in the Utilities folder) and type

  ftp hostname

  Do they get an error then as well?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• Brian Whitcomb Member

  I am receiving the same message over and over and now my web pages are crashed!!! I did what you said on the answer above and I did not receive an error message. Need help!!

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brian,

  We'd like to see a transcript from you, just in case it includes some information that can help us figure out what's going on.

  Can you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to your server.
  * If you connect successfully, try uploading.
  * After you receive the "dropped connection" message, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Brian Whitcomb Member

  ok. i also contacted my system administrator as described in error for assistance too. they are looking in on their end...

  Posted 14 years ago #

• Brian Whitcomb Member

  Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.5.7 (9J61) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-FT7B-WKQU T
  Connecting to www.roadkillsideshow.com port 21 (Mac OS X firewall is allowing connections) (7/8/09 9:56:53 PM)
  Connected to 72.167.232.43 port 21 (7/8/09 9:56:53 PM)
  220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
  220-You are user number 9 of 75 allowed.
  220-Local time is now 18:56. Server port: 21.
  220-This is a private system - No anonymous login
  220 You will be disconnected after 3 minutes of inactivity.
  USER wittywhitcomb
  331 User wittywhitcomb OK. Password required
  PASS
  230-User wittywhitcomb has group access to: 450
  230 OK. Current directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE
  500 Unknown command
  PWD
  257 "/" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (72,167,232,43,197,194)
  Making data connection to 72.167.232.43 port 50626
  LIST -al
  150 Accepted data connection
  drwx---r-x 3 3780612 450 4096 Jul 8 18:28 .
  drwx---r-x 3 3780612 450 4096 Jul 8 18:28 ..
  -rw----r-- 1 3780612 450 0 Jul 8 18:20 20_MB.txt
  drwx---r-x 2 0 0 4096 May 20 10:10 stats
  226-Options: -a -l
  226 4 matches total
  PWD
  257 "/" is your current location
  CWD www.roadkillsideshow.com
  550 Can't change directory to www.roadkillsideshow.com: No such file or directory
  MKD www.roadkillsideshow.com
  257 "www.roadkillsideshow.com" : The directory was successfully created
  CWD www.roadkillsideshow.com
  250 OK. Current directory is /www.roadkillsideshow.com
  PWD
  257 "/www.roadkillsideshow.com" is your current location
  CWD Articles
  550 Can't change directory to Articles: No such file or directory
  MKD Articles
  257 "Articles" : The directory was successfully created
  CWD Articles
  250 OK. Current directory is /www.roadkillsideshow.com/Articles
  PWD
  257 "/www.roadkillsideshow.com/Articles" is your current location
  PASV
  227 Entering Passive Mode (72,167,232,43,198,82)
  Making data connection to 72.167.232.43 port 50770
  STOR Archive.html
  150 Accepted data connection
  Update check skipped at 07/08/2009 09:58 PM (next check after 07/09/2009 11:01 AM)
  Unsuccessful transfer of Archive.html (8,643/8,739 bytes, 48 bytes/sec, 3:00 elapsed) stopped at 7/8/09 10:00:56 PM (error: 2,-30014)
  ftp_store_close: 2,-30014 (state == RPUT_CLOSING)
  ABOR
  send_cmd():con_conn->Putline() returns 2,-50

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Brian,

  Thanks for the transcript. These sorts of errors are usually the results of problems with either the server or your network.

  Does the upload always fail on the first file?

  I see that you're using Fetch 5.3.1. Could you give our latest version, Fetch 5.5, a try and see if fixes the problem? It includes numerous improvements to try to work around problems like these, if it's possible for Fetch to work around them.

  Fetch 5.5 would not be a free upgrade for you (it would be $10), however, you can try it for 15 days without charge, and we'd be interesting in knowing if it works better for you. You can download it from our homepage at http://fetchsoftworks.com . (You can install it in a different folder to avoid replacing your current version of Fetch.)

  Please let us know how it goes; if it doesn't work, could you please post another transcript?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• CSIHosting Member

  Edit: my client emailed me shortly after and stated that it was working

  Edited 14 years ago #