Fetch Softworks

ftp server denies permission (8 posts)

• Started 17 years ago by guest
• Latest reply 7 years ago from Jim Matthews

• guest Registered Member

  I keep being denied permission to upload.. the message says ftp server denies permission.

  How do I take care of that? Is it a problem on the receiver's side? I think I may have understood that their server is too full?

  OR is it a matter of something I have to do?

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  After you try to upload and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• PKfanSteph Member

  I too am having this problem. I upgraded from Fetch 4 on MacOS 8.6 (Powebook G3 Wall Street) to Fetch 5.1 on MacOS 10.4.7 (MBP 15" 2.16 GHz). I had no problems with the previous setup. I initialted the connection, went directly to "public_html" and tried to upload a file. Server transcript is as follows:

  Connecting to philkeaggy.com port 21 (OS X firewall is off) (6/29/06 11:02:30 PM)
  Connected to 66.235.212.229 port 21 (6/29/06 11:02:30 PM)
  220---------- Welcome to Pure-FTPd [TLS] ----------
  220-You are user number 2 of 50 allowed.
  220-Local time is now 20:59. Server port: 21.
  220-IPv6 connections are also welcome on this server.
  220 You will be disconnected after 15 minutes of inactivity.
  USER philkeag
  331 User philkeag OK. Password required
  PASS
  230-User philkeag has group access to: philkeag
  230 OK. Current restricted directory is /
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is your current location
  MACB ENABLE
  500 Unknown command
  CWD /public_html/
  250 OK. Current directory is /public_html
  PWD
  257 "/public_html" is your current location
  TYPE A
  200 TYPE is now ASCII
  PASV
  227 Entering Passive Mode (66,235,212,229,31,209)
  STOU index.html
  553-FILE: pureftpd.44a4a1bd.19.0000
  553-Can't open that file: Permission denied
  553 Rename/move failure: No such file or directory
  ftp_store_setup: -30008 (state == PUT_SETTING_UP)
  ABOR
  500 ?
  PWD
  257 "/public_html" is your current location

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi PKfanSteph,

  Try this: when you use the Put command, change the setting of the "If a file already exists:" menu to "Replace existing file". Do not use "Pick a different name".

  Let us know if that does not fix the problem for you.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Promo Design Member

  When trying to connect as a guest, Fetch disconnects me every time. This is a new problem. I have been using Fetch with this same vendor for years without problems. I called them they are not having issues. Any thoughts?

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  When you are disconnected could you choose "Fetch Transcript" from the Window menu and post the contents (either here or at http://fetchsoftworks.com/fetch/feedback)? I'll see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Lee M. Member

  We keep getting server rejected password message. This is while using same username and password to same server for years. Retyped connection info and still same result. This connection worked when someone at vendor location typed it in. I tried the troubleshooting steps on the support site. We don't have a firewall, and toggled PASV and LIST -al command. We are on Mac OS 10.9.5 which is what we used when we installed this version (5.7.3).
  Don't know what else to do. Thanks

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  Fetch sends whatever you enter to the server, and it's the server that decides whether to accept it or not. The solution is to contact the server administrators and reset the FTP login password for the account.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #