Your best friend for file transfer.

Fetch application logoFetch

FTP server dropped the connection (45 posts)

  • Started 3 years ago by Peggy
  • Latest reply 7 months ago from Jim Matthews
  • Peggy Member

    An FTP connection to my organization's ftp site cannot be opened because the message says the FTP server dropped the connection and to verify the server is running. I can access the ftp site from a OC using WinSCP with no problem but had trouble with the free trial AND the paid 5.6 version. the message also says the Server responded SSH-1.99-OpenSSH_3.6.1p2

    Thanks.

    Posted 3 years ago #

  • Peggy Member

    Oops, meant to say I an access on a PC.

    Posted 3 years ago #

  • Jim Matthews Administrator

    Hi Peggy,

    Could you try connecting again, and then choose "Fetch Transcript" from the Window menu and post the entire contents of that window? That should provide clues that we can use to figure out what is going on.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • Konrad Member

    I have the exact same problem, Core FTP LE on my PC and other people can use the identical hostname, password etc. and it connects.

    here's the transcript:

    Fetch 5.6 (5F64) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-MSLQ-X5S5 T
    Update check skipped at 3/8/12 5:20 PM (next check after 3/16/12 5:50 AM)
    Connecting to kwaderer.mayfirst.org port 22 (Mac OS X firewall is off) (3/8/12 5:26 PM)
    Connected to 216.66.23.40 port 22 (3/8/12 5:26 PM)
    SSH-2.0-OpenSSH_5.5p1 Debian-6+squeeze1
    An FTP connection to “kwaderer.mayfirst.org” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “
    SSH-2.0-OpenSSH_5.5p1 Debian-6+squeeze1”)

    Posted 2 years ago #

  • Jim Matthews Administrator

    Hi Konrad,

    Try setting the "Connect to:" menu to SFTP; does that help?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 years ago #

  • Konrad Member

    Yes, that worked, thanks!

    Posted 2 years ago #

  • Ed Member

    Hi,

    Ever since I upgraded to the new version of Fetch 5.7.3 none of my FTP connections work for any server.
    I also tried the SFTP as Jim Matthews suggested but it did not work.

    - Ed

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi Ed,

    After you get the error could you choose "Fetch Transcript" from the Window menu and post the contents? I'll see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Kent Member

    I get this message when trying to connect. I read try the SFTP so I did and this came up...

    Fetch 5.7.2 (5H612) Intel (Web Store) running on Mac OS X 10.7.5 (11G63) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-EQFY-SZA8 T
    Connecting to kentandandrea.org port 21 (Mac OS X firewall is allowing connections) (12/20/12 3:04 PM)
    An FTP connection to “kentandandrea.org” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
    Update check skipped at 12/20/12 3:05 PM (next check after 12/25/12 7:58 PM)
    Connecting to kentpowellart@kentandandrea.org port 22 (12/20/12 3:11 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “kentandandrea.org” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh: connect to host kentandandrea.org port 22: Operation timed out

    ”)

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi Kent,

    It looks like your hosting company does not support SFTP. What does the transcript look like if you set the "Connect using" menu to FTP?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Kent Member

    This is the message when using FTP.
    Kent

    Fetch 5.7.2 (5H612) Intel (Web Store) running on Mac OS X 10.7.5 (11G63) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-EQFY-SZA8 T
    Connecting to kentandandrea.org port 21 (Mac OS X firewall is allowing connections) (12/20/12 5:53 PM)
    An FTP connection to “kentandandrea.org” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
    Update check skipped at 12/20/12 5:54 PM (next check after 12/25/12 7:58 PM)

    Posted 1 year ago #

  • Jim Matthews Administrator

    I get further than that when I try to connect to kentandandrea.org, so I don't think the problem is with the server. That suggests a problem with your connection to the Internet. You might try restarting your router or cable modem (if that's how you are connecting to the Internet).

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Kent Member

    I am in Mozambique, Africa so is it possible the internet may be too weak. I tried publishing the website a few months back and it looks like the welcome page almost made it up. Talked to Godaddy yesterday and found out the www. was pointing to the old mac.com (mobileme) site. After fixing that now I am trying to re-publish the entire website.

    Maybe you can help me with another question. When publishing the 2nd website do I do it through the New folder and can I publish more sites?

    I did see the other day the welcome page was published on the same window and my kentpowellart site.
    a bit confused still

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    I'm not sure I understand your questions. Are you using iWeb? How many sites do you have?

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Aida Member

    I just purchased your Fetch program to try and do my corrections to my website. I currently have an IMAC running mountain lion, and I keep getting this error message after waiting for about 45 seconds.

    "An FTP connection to 94.74.144.178 could not be opened because the FTP server dropped the connection. Try again, or contact the server administrator to verify that the server is running. " Here is the Fetch transcript:

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.2 (12C60) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-MT8J-LKAZ T
    Connecting to 94.74.144.178 port 21 (Mac OS X firewall is allowing connections) (1/13/13 5:18 PM)
    Connected to 94.74.144.178 port 21 (1/13/13 5:18 PM)
    Update check skipped at 1/13/13 5:19 PM (next check after 1/17/13 9:02 AM)
    An FTP connection to “94.74.144.178” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to phoenixfl@94.74.144.178 port 22 (1/13/13 5:20 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “94.74.144.178” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh: connect to host 94.74.144.178 port 22: Operation timed out

    ”)
    SFTP connection to “94.74.144.178” could not be opened because no username was provided. (A username is required for SFTP connections.)
    Connecting to 94.74.144.178 port 21 (Mac OS X firewall is allowing connections) (1/13/13 5:23 PM)
    Connected to 94.74.144.178 port 21 (1/13/13 5:23 PM)
    An FTP connection to “94.74.144.178” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to phoenixfl@94.74.144.178 port 22 (1/13/13 5:33 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “94.74.144.178” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh: connect to host 94.74.144.178 port 22: Operation timed out

    ”)
    Connecting to 94.74.144.178 port 21 (Mac OS X firewall is allowing connections) (1/13/13 5:38 PM)
    Connected to 94.74.144.178 port 21 (1/13/13 5:38 PM)
    An FTP connection to “94.74.144.178” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    I have read the solutions above and have tried the SFTP solution as well. I get the same "ssh: connect to host 94.74.144.178 port 22: Operation timed out.

    Here is the fetch transcript:

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.2 (12C60) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-MT8J-LKAZ T
    Connecting to 94.74.144.178 port 21 (Mac OS X firewall is allowing connections) (1/13/13 5:18 PM)
    Connected to 94.74.144.178 port 21 (1/13/13 5:18 PM)
    Update check skipped at 1/13/13 5:19 PM (next check after 1/17/13 9:02 AM)
    An FTP connection to “94.74.144.178” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to phoenixfl@94.74.144.178 port 22 (1/13/13 5:20 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “94.74.144.178” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh: connect to host 94.74.144.178 port 22: Operation timed out

    Can I get a step by step what to do?
    Feeling very frustrated!
    aida :(

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    You should contact the people who run the server -- the people who told you to connect to 94.74.144.178 -- and let them know that the server at that address is not responding. Perhaps the address has been changed.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Silvia Gomez Member

    Hello: I've tried the several options listed above and Fetch continues to stall out. Please see the transcript.

    ASV
    227 Entering Passive Mode (206,51,232,238,92,198).
    Making data connection to 206.51.232.238 port 23750
    REST 36864
    350 Restarting at 36864. Send STORE or RETRIEVE to initiate transfer
    STOR Aurora_1_25_13.zip
    451 Aurora_1_25_13.zip: Append/Restart not permitted, try again
    PASV
    227 Entering Passive Mode (206,51,232,238,155,128).
    Making data connection to 206.51.232.238 port 39808
    STOR Aurora_1_25_13.zip
    150 Opening BINARY mode data connection for Aurora_1_25_13.zip
    Upload of Aurora_1_25_13.zip stalled with 104616 bytes transferred, tw->ftp_store_high_water_mark == 104616 (state == RPUT_SENDING)
    Unsuccessful upload of Aurora_1_25_13.zip as binary data (104,616/109,076,482 bytes, 864 bytes/sec, 2:01 elapsed) stopped at 1/28/13 11:42 AM (error: 2,-30036)
    retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Upload of Aurora_1_25_13.zip stalled, retrying
    Connecting to dwholdings.ftpww.com port 21 (Mac OS X firewall is allowing connections) (1/28/13 11:42 AM)
    Connected to 206.51.232.238 port 21 (1/28/13 11:42 AM)
    220 ProFTPD 1.3.3g Server (Main FTP Server) [::ffff:206.51.232.238]
    USER b2creative
    331 Password required for b2creative
    PASS
    230 User b2creative logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    CWD /
    250 CWD command successful
    TYPE I
    200 Type set to I
    SIZE Aurora_1_25_13.zip
    213 36864
    PASV
    227 Entering Passive Mode (206,51,232,238,139,204).
    Making data connection to 206.51.232.238 port 35788
    REST 36864
    350 Restarting at 36864. Send STORE or RETRIEVE to initiate transfer
    STOR Aurora_1_25_13.zip
    451 Aurora_1_25_13.zip: Append/Restart not permitted, try again
    PASV
    227 Entering Passive Mode (206,51,232,238,247,71).
    Making data connection to 206.51.232.238 port 63303
    STOR Aurora_1_25_13.zip
    150 Opening BINARY mode data connection for Aurora_1_25_13.zip

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    I wonder if you've hit your storage quota on the server. The server seems to be stopping uploads at the same point in the file each time Fetch tries. You might try deleting some files from the server (if there are any you can spare), or contacting the server administrator to see what the storage quota situation looks like.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Andrew Member

    I am on a MAC using Fetch5.3.1 and get the error message Fetch could not get the file list because the FTP server dropped the connection. on the site erinnorwood.tv

    however, when i open my site, directedbyandrewbennett.com it opens fine.

    any ideas?

    Posted 1 year ago #

  • Jim Matthews Administrator

    It could be that one server is down, and the other isn't. If you get that error again could you choose "Fetch Transcript" from the Window menu and post the contents?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Andrew Member

    Thanks Jim. Here it is.

    Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.8.2 (12C2034) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-L8P2-2Y2C T
    Connecting to erin1234@www.erinnorwood.tv port 22 (6/29/13 1:22:52 PM)
    SSH2_FXP_INIT 3
    Connecting to erin1234@www.erinnorwood.tv port 22 (6/29/13 1:23:03 PM)
    SSH2_FXP_INIT 3
    Connecting to www.erinnorwood.tv port 21 (Mac OS X firewall is allowing connections) (6/29/13 1:23:11 PM)
    Connected to 72.167.232.190 port 21 (6/29/13 1:23:11 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 500 allowed.
    220-Local time is now 13:23. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER erin1234
    331 User erin1234 OK. Password required
    PASS
    230-User erin1234 has group access to: 450
    230 OK. Current directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (72,167,232,190,196,103)
    Making data connection to 72.167.232.190 port 50279
    LIST -al
    ABOR
    Connecting to www.erinnorwood.tv port 21 (Mac OS X firewall is allowing connections) (6/29/13 1:23:41 PM)
    Connected to 72.167.232.190 port 21 (6/29/13 1:23:41 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 500 allowed.
    220-Local time is now 13:23. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER erin1234
    331 User erin1234 OK. Password required
    PASS
    230-User erin1234 has group access to: 450
    230 OK. Current directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    CWD /
    250 OK. Current directory is /
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (72,167,232,190,196,10)
    Making data connection to 72.167.232.190 port 50186
    LIST -al
    ABOR
    Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (6/29/13 1:24:18 PM)
    Connected to 216.92.46.39 port 21 (6/29/13 1:24:19 PM)
    220 test.fetchsoftworks.com NcFTPd Server (licensed copy) ready.
    USER anonymous
    331 Guest login ok, send your complete e-mail address as password.
    PASS
    230-You are user #1 of 2 simultaneous users allowed.
    230-
    230 Logged in anonymously.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is cwd.
    MACB ENABLE
    502 Unimplemented command.
    PWD
    257 "/" is cwd.
    PWD
    257 "/" is cwd.
    TYPE A
    200 Type okay.
    PASV
    227 Entering Passive Mode (216,92,46,39,201,166)
    Making data connection to 216.92.46.39 port 51622
    LIST -al
    150 Data connection accepted from 184.10.20.154:63204; transfer starting.
    -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
    -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
    -rw-r--r-- 1 ftpuser ftpusers 18292777 Apr 29 2010 Fetch_5.6.dmg
    -rw-r--r-- 1 ftpuser ftpusers 12406514 Sep 6 2012 Fetch_5.7.3.dmg
    -rw-r--r-- 1 ftpuser ftpusers 2601140 Sep 10 2012 Fetch_5.7.3_Help.pdf
    drwxr-xr-x 3 ftpuser ftpusers 9 Jan 10 2012 example
    drwx-wx-wx 2 ftpuser ftpusers 31 Jun 28 20:34 incoming
    226 Listing completed.
    Update check skipped at 06/29/2013 01:24 PM (next check after 06/29/2013 01:26 PM)
    QUIT
    221 Goodbye.
    Update check started at 06/29/2013 01:26 PM
    Connecting to erin1234@www.erinnorwood.tv port 22 (6/29/13 1:26:42 PM)
    SSH2_FXP_INIT 3
    Connecting to erin1234@www.erinnorwood.tv port 22 (6/29/13 1:26:52 PM)
    SSH2_FXP_INIT 3
    Connecting to erin1234@www.erinnorwood.tv port 22 (6/29/13 1:27:16 PM)
    SSH2_FXP_INIT 3
    Update check skipped at 06/29/2013 01:27 PM (next check after 06/30/2013 04:36 AM)
    Connecting to erin1234@www.erinnorwood.tv port 22 (6/29/13 1:27:22 PM)
    SSH2_FXP_INIT 3
    Connecting to www.erinnorwood.tv port 21 (Mac OS X firewall is allowing connections) (6/29/13 1:27:32 PM)
    Connected to 72.167.232.190 port 21 (6/29/13 1:27:33 PM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 500 allowed.
    220-Local time is now 13:27. Server port: 21.
    220-This is a private system - No anonymous login
    220 You will be disconnected after 3 minutes of inactivity.
    USER erin1234
    331 User erin1234 OK. Password required
    PASS
    230-User erin1234 has group access to: 450
    230 OK. Current directory is /
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is your current location
    MACB ENABLE
    500 Unknown command
    PWD
    257 "/" is your current location
    PWD
    257 "/" is your current location
    TYPE A
    200 TYPE is now ASCII
    PASV
    227 Entering Passive Mode (72,167,232,190,197,184)
    Making data connection to 72.167.232.190 port 50616
    LIST -al

    Posted 1 year ago #

  • Jim Matthews Administrator

    It looks like you can connect to www.erinnorwood.tv with FTP, but not with SFTP. You might ask the web hosting company why you can not connect with SFTP.

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Andrew Member

    that doesn't seem to work either.
    A

    Posted 1 year ago #

  • Jim Matthews Administrator

    Ah, now I see that you aren't getting a file list when you try FTP.

    Have you tried Fetch 5.7.3, the latest version? You can download a trial version from:

    http://fetchsoftworks.com/fetch/download/Fetch_5.7.3.dmg

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Andrew Member

    IT WORKED!!
    Thanks Jim!!!
    A

    Posted 1 year ago #

  • Jim Matthews Administrator

    Glad to hear it!

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Linda Member

    Hi, I have used Fetch on and off since 2009 and I have had the same problem occur when I haven't used it for awhile. I just downloaded the newest version into my Macbook Air running Mountain Lion 10.8.4 and it won't connect at all to the only organization I need to connect with through the ftp site. When I try through the regular FTP system I get the error message that the FTP server has shut down. When I try using SFTP I get the error message that the server has rejected my password--which is a CORRECT password. This is really annoying because I have had this happen before with Fetch when I first started using it, and I cannot remember what I had to do to fix it.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    I would contact the organization to make sure you have the correct login information (FTP or SFTP, hostname, username and password). Perhaps the information has changed since the last time you logged in?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Linda Member

    Nope I have all the current info--I had to get it from the organization again when they uploaded something to the ftp site I had to access yesterday. All the information is correct.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Did they say whether to use FTP or SFTP?

    Posted 1 year ago #