Fetch Softworks

FTP server dropped the connection (18 posts)

• Started 1 year ago by Peggy
• Latest reply 3 months ago from Jim Matthews

• Peggy Member

  An FTP connection to my organization's ftp site cannot be opened because the message says the FTP server dropped the connection and to verify the server is running. I can access the ftp site from a OC using WinSCP with no problem but had trouble with the free trial AND the paid 5.6 version. the message also says the Server responded SSH-1.99-OpenSSH_3.6.1p2

  Thanks.

  Posted 1 year ago #

• Peggy Member

  Oops, meant to say I an access on a PC.

  Posted 1 year ago #

• Jim Matthews Administrator

  Hi Peggy,

  Could you try connecting again, and then choose "Fetch Transcript" from the Window menu and post the entire contents of that window? That should provide clues that we can use to figure out what is going on.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 1 year ago #

• Konrad Member

  I have the exact same problem, Core FTP LE on my PC and other people can use the identical hostname, password etc. and it connects.

  here's the transcript:

  Fetch 5.6 (5F64) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-MSLQ-X5S5 T
  Update check skipped at 3/8/12 5:20 PM (next check after 3/16/12 5:50 AM)
  Connecting to kwaderer.mayfirst.org port 22 (Mac OS X firewall is off) (3/8/12 5:26 PM)
  Connected to 216.66.23.40 port 22 (3/8/12 5:26 PM)
  SSH-2.0-OpenSSH_5.5p1 Debian-6+squeeze1
  An FTP connection to “kwaderer.mayfirst.org” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.
  Server responded: “
  SSH-2.0-OpenSSH_5.5p1 Debian-6+squeeze1”)

  Posted 1 year ago #

• Jim Matthews Administrator

  Hi Konrad,

  Try setting the "Connect to:" menu to SFTP; does that help?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 1 year ago #

• Konrad Member

  Yes, that worked, thanks!

  Posted 1 year ago #

• Ed Member

  Hi,

  Ever since I upgraded to the new version of Fetch 5.7.3 none of my FTP connections work for any server.
  I also tried the SFTP as Jim Matthews suggested but it did not work.

  - Ed

  Posted 6 months ago #

• Jim Matthews Administrator

  Hi Ed,

  After you get the error could you choose "Fetch Transcript" from the Window menu and post the contents? I'll see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 months ago #

• Kent Member

  I get this message when trying to connect. I read try the SFTP so I did and this came up...

  Fetch 5.7.2 (5H612) Intel (Web Store) running on Mac OS X 10.7.5 (11G63) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-EQFY-SZA8 T
  Connecting to kentandandrea.org port 21 (Mac OS X firewall is allowing connections) (12/20/12 3:04 PM)
  An FTP connection to “kentandandrea.org” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Update check skipped at 12/20/12 3:05 PM (next check after 12/25/12 7:58 PM)
  Connecting to kentpowellart@kentandandrea.org port 22 (12/20/12 3:11 PM)
  SSH2_FXP_INIT 3
  SFTP connection to “kentandandrea.org” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “ssh: connect to host kentandandrea.org port 22: Operation timed out

  ”)

  Posted 5 months ago #

• Jim Matthews Administrator

  Hi Kent,

  It looks like your hosting company does not support SFTP. What does the transcript look like if you set the "Connect using" menu to FTP?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #

• Kent Member

  This is the message when using FTP.
  Kent

  Fetch 5.7.2 (5H612) Intel (Web Store) running on Mac OS X 10.7.5 (11G63) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-EQFY-SZA8 T
  Connecting to kentandandrea.org port 21 (Mac OS X firewall is allowing connections) (12/20/12 5:53 PM)
  An FTP connection to “kentandandrea.org” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Update check skipped at 12/20/12 5:54 PM (next check after 12/25/12 7:58 PM)

  Posted 5 months ago #

• Jim Matthews Administrator

  I get further than that when I try to connect to kentandandrea.org, so I don't think the problem is with the server. That suggests a problem with your connection to the Internet. You might try restarting your router or cable modem (if that's how you are connecting to the Internet).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #

• Kent Member

  I am in Mozambique, Africa so is it possible the internet may be too weak. I tried publishing the website a few months back and it looks like the welcome page almost made it up. Talked to Godaddy yesterday and found out the www. was pointing to the old mac.com (mobileme) site. After fixing that now I am trying to re-publish the entire website.

  Maybe you can help me with another question. When publishing the 2nd website do I do it through the New folder and can I publish more sites?

  I did see the other day the welcome page was published on the same window and my kentpowellart site.
  a bit confused still

  Posted 5 months ago #

• Jim Matthews Administrator

  Hi,

  I'm not sure I understand your questions. Are you using iWeb? How many sites do you have?

  Jim Matthews
  Fetch Softworks

  Posted 5 months ago #

• Aida Member

  I just purchased your Fetch program to try and do my corrections to my website. I currently have an IMAC running mountain lion, and I keep getting this error message after waiting for about 45 seconds.

  "An FTP connection to 94.74.144.178 could not be opened because the FTP server dropped the connection. Try again, or contact the server administrator to verify that the server is running. " Here is the Fetch transcript:

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.2 (12C60) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-MT8J-LKAZ T
  Connecting to 94.74.144.178 port 21 (Mac OS X firewall is allowing connections) (1/13/13 5:18 PM)
  Connected to 94.74.144.178 port 21 (1/13/13 5:18 PM)
  Update check skipped at 1/13/13 5:19 PM (next check after 1/17/13 9:02 AM)
  An FTP connection to “94.74.144.178” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
  Connecting to phoenixfl@94.74.144.178 port 22 (1/13/13 5:20 PM)
  SSH2_FXP_INIT 3
  SFTP connection to “94.74.144.178” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “ssh: connect to host 94.74.144.178 port 22: Operation timed out

  ”)
  SFTP connection to “94.74.144.178” could not be opened because no username was provided. (A username is required for SFTP connections.)
  Connecting to 94.74.144.178 port 21 (Mac OS X firewall is allowing connections) (1/13/13 5:23 PM)
  Connected to 94.74.144.178 port 21 (1/13/13 5:23 PM)
  An FTP connection to “94.74.144.178” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
  Connecting to phoenixfl@94.74.144.178 port 22 (1/13/13 5:33 PM)
  SSH2_FXP_INIT 3
  SFTP connection to “94.74.144.178” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “ssh: connect to host 94.74.144.178 port 22: Operation timed out

  ”)
  Connecting to 94.74.144.178 port 21 (Mac OS X firewall is allowing connections) (1/13/13 5:38 PM)
  Connected to 94.74.144.178 port 21 (1/13/13 5:38 PM)
  An FTP connection to “94.74.144.178” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

  I have read the solutions above and have tried the SFTP solution as well. I get the same "ssh: connect to host 94.74.144.178 port 22: Operation timed out.

  Here is the fetch transcript:

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.2 (12C60) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-MT8J-LKAZ T
  Connecting to 94.74.144.178 port 21 (Mac OS X firewall is allowing connections) (1/13/13 5:18 PM)
  Connected to 94.74.144.178 port 21 (1/13/13 5:18 PM)
  Update check skipped at 1/13/13 5:19 PM (next check after 1/17/13 9:02 AM)
  An FTP connection to “94.74.144.178” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
  Connecting to phoenixfl@94.74.144.178 port 22 (1/13/13 5:20 PM)
  SSH2_FXP_INIT 3
  SFTP connection to “94.74.144.178” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “ssh: connect to host 94.74.144.178 port 22: Operation timed out

  Can I get a step by step what to do?
  Feeling very frustrated!
  aida :(

  Posted 4 months ago #

• Jim Matthews Administrator

  Hi,

  You should contact the people who run the server -- the people who told you to connect to 94.74.144.178 -- and let them know that the server at that address is not responding. Perhaps the address has been changed.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 months ago #

• Silvia Gomez Member

  Hello: I've tried the several options listed above and Fetch continues to stall out. Please see the transcript.

  ASV
  227 Entering Passive Mode (206,51,232,238,92,198).
  Making data connection to 206.51.232.238 port 23750
  REST 36864
  350 Restarting at 36864. Send STORE or RETRIEVE to initiate transfer
  STOR Aurora_1_25_13.zip
  451 Aurora_1_25_13.zip: Append/Restart not permitted, try again
  PASV
  227 Entering Passive Mode (206,51,232,238,155,128).
  Making data connection to 206.51.232.238 port 39808
  STOR Aurora_1_25_13.zip
  150 Opening BINARY mode data connection for Aurora_1_25_13.zip
  Upload of Aurora_1_25_13.zip stalled with 104616 bytes transferred, tw->ftp_store_high_water_mark == 104616 (state == RPUT_SENDING)
  Unsuccessful upload of Aurora_1_25_13.zip as binary data (104,616/109,076,482 bytes, 864 bytes/sec, 2:01 elapsed) stopped at 1/28/13 11:42 AM (error: 2,-30036)
  retry_failed_operation derr = 2, -30036 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
  Upload of Aurora_1_25_13.zip stalled, retrying
  Connecting to dwholdings.ftpww.com port 21 (Mac OS X firewall is allowing connections) (1/28/13 11:42 AM)
  Connected to 206.51.232.238 port 21 (1/28/13 11:42 AM)
  220 ProFTPD 1.3.3g Server (Main FTP Server) [::ffff:206.51.232.238]
  USER b2creative
  331 Password required for b2creative
  PASS
  230 User b2creative logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is the current directory
  CWD /
  250 CWD command successful
  TYPE I
  200 Type set to I
  SIZE Aurora_1_25_13.zip
  213 36864
  PASV
  227 Entering Passive Mode (206,51,232,238,139,204).
  Making data connection to 206.51.232.238 port 35788
  REST 36864
  350 Restarting at 36864. Send STORE or RETRIEVE to initiate transfer
  STOR Aurora_1_25_13.zip
  451 Aurora_1_25_13.zip: Append/Restart not permitted, try again
  PASV
  227 Entering Passive Mode (206,51,232,238,247,71).
  Making data connection to 206.51.232.238 port 63303
  STOR Aurora_1_25_13.zip
  150 Opening BINARY mode data connection for Aurora_1_25_13.zip

  Posted 3 months ago #

• Jim Matthews Administrator

  Hi,

  I wonder if you've hit your storage quota on the server. The server seems to be stopping uploads at the same point in the file each time Fetch tries. You might try deleting some files from the server (if there are any you can spare), or contacting the server administrator to see what the storage quota situation looks like.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 months ago #