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FTP server dropped the connection (66 posts)

  • Started 3 years ago by Peggy
  • Latest reply 1 day ago from Jim Matthews
  • Linda Member

    FTP--that is how I have used the site before. I even loaded stuff onto it using my older desktop a few months ago. Haven't had any trouble until I downloaded the new app into my new laptop. I have tried everything I can think of to make it work, including checking the certificate is okay and approving access to it.

    Posted 1 year ago #

  • Jim Matthews Administrator

    Could you quit Fetch, open it again, try to connect, and then choose "Fetch Transcript" from the Window menu and post the contents of that window? That might give me clues to the problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Linda Member

    Here it is:

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.4 (12E55) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-L8DG-9HWF T
    Connecting to berghahnbooksonline.com port 21 (Mac OS X firewall is allowing connections) (7/11/13 10:01 AM)
    Connected to 67.20.104.181 port 21 (7/11/13 10:01 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 1000 allowed.
    220-Local time is now 09:01. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER hrrh@berghahnbooksonline.com
    331 User hrrh@berghahnbooksonline.com OK. Password required
    PASS
    421 Home directory not available - aborting
    An FTP connection to “berghahnbooksonline.com” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “Home directory not available - aborting”)
    Connecting to ftp.berghahnbooksonline.com port 21 (Mac OS X firewall is allowing connections) (7/11/13 10:01 AM)
    Connected to 67.20.104.181 port 21 (7/11/13 10:01 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 1000 allowed.
    220-Local time is now 09:01. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER hrrh@berghahnbooksonline.com
    331 User hrrh@berghahnbooksonline.com OK. Password required
    PASS
    421 Home directory not available - aborting
    An FTP connection to “ftp.berghahnbooksonline.com” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “Home directory not available - aborting”)

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    The server is rejecting your login information, either because the information is incorrect, or because there's a server problem that is blocking your access (e.g. a problem with your home directory).

    I would try logging in with a username of "hrrh" rather than "hrrh@berghahnbooksonline.com", in case that's the issue. If that doesn't work could you post the transcript again?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Linda Member

    Alas, Jim, the same thing happened. I am going to contact Berghahn and see if the tech guru there is having a problem with the ftp site.

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.4 (12E55) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-L8DG-9HWF T
    Connecting to berghahnbooksonline.com port 21 (Mac OS X firewall is allowing connections) (7/11/13 10:01 AM)
    Connected to 67.20.104.181 port 21 (7/11/13 10:01 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 1000 allowed.
    220-Local time is now 09:01. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER hrrh@berghahnbooksonline.com
    331 User hrrh@berghahnbooksonline.com OK. Password required
    PASS
    421 Home directory not available - aborting
    An FTP connection to “berghahnbooksonline.com” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “Home directory not available - aborting”)
    Connecting to ftp.berghahnbooksonline.com port 21 (Mac OS X firewall is allowing connections) (7/11/13 10:01 AM)
    Connected to 67.20.104.181 port 21 (7/11/13 10:01 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 1000 allowed.
    220-Local time is now 09:01. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER hrrh@berghahnbooksonline.com
    331 User hrrh@berghahnbooksonline.com OK. Password required
    PASS
    421 Home directory not available - aborting
    An FTP connection to “ftp.berghahnbooksonline.com” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “Home directory not available - aborting”)
    Update check skipped at 7/11/13 10:03 AM (next check after 7/20/13 1:50 AM)
    Connecting to ftp.berghahnbooksonline.com port 21 (Mac OS X firewall is allowing connections) (7/11/13 10:07 AM)
    Connected to 67.20.104.181 port 21 (7/11/13 10:07 AM)
    220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
    220-You are user number 3 of 1000 allowed.
    220-Local time is now 09:07. Server port: 21.
    220-This is a private system - No anonymous login
    220-IPv6 connections are also welcome on this server.
    220 You will be disconnected after 15 minutes of inactivity.
    USER hrrh
    331 User hrrh OK. Password required
    PASS
    421 Home directory not available - aborting
    An FTP connection to “ftp.berghahnbooksonline.com” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “Home directory not available - aborting”)

    Posted 1 year ago #

  • Robin Member

    Hi

    I'm having the same problem. When I try and upload a file it says that the FTP server dropped the connection.

    Here's my transcripts

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.5.8 (9L31a) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 31/05/13 T
    Update check started at 29/07/13 11:52 AM
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 11:52 AM)
    Connected to 204.112.105.40 port 21 (29/07/13 11:52 AM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD Assumption College School/ACS Yearbook 2013/
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (204,112,105,40,9,100).
    Making data connection to 204.112.105.40 port 2404
    LIST -al
    150 Opening ASCII mode data connection for file list.
    -rw-rw-rw- 1 user group 3710782 May 30 17:30 1 tableofcontents Folder.zip
    -rw-rw-rw- 1 user group 48151800 May 23 18:40 14 skillscanada Folder.zip
    -rw-rw-rw- 1 user group 32795141 May 21 18:47 19-23 Grade9 Folder.zip
    -rw-rw-rw- 1 user group 33503146 May 23 17:25 27-31 Grade 10 Folder.zip
    -rw-rw-rw- 1 user group 65136866 May 22 17:32 34-38 Gr 11 Folder.zip
    -rw-rw-rw- 1 user group 85184703 May 16 19:22 48 staffdivider Folder.zip
    226 Transfer complete. 492 bytes transferred. 492 bps.
    Update check skipped at 29/07/13 11:53 AM (next check after 06/08/13 1:29 AM)
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    QUIT
    221 Service closing control connection.
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:06 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:06 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013/
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (204,112,105,40,9,134).
    Making data connection to 204.112.105.40 port 2438
    LIST -al
    150 Opening ASCII mode data connection for file list.
    -rw-rw-rw- 1 user group 3710782 May 30 17:30 1 tableofcontents Folder.zip
    -rw-rw-rw- 1 user group 48151800 May 23 18:40 14 skillscanada Folder.zip
    -rw-rw-rw- 1 user group 32795141 May 21 18:47 19-23 Grade9 Folder.zip
    -rw-rw-rw- 1 user group 33503146 May 23 17:25 27-31 Grade 10 Folder.zip
    -rw-rw-rw- 1 user group 65136866 May 22 17:32 34-38 Gr 11 Folder.zip
    -rw-rw-rw- 1 user group 85184703 May 16 19:22 48 staffdivider Folder.zip
    226 Transfer complete. 492 bytes transferred. 492 bps.
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #1)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:06 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:06 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PORT 192,168,1,109,201,70
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #2)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:07 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:07 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 2
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #3)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:07 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:07 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 3
    Fetch could not put “pg.002 Folder.zip” because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:09 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:09 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013/
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    TYPE A
    200 Type set to A.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_list: 2,-30014 (state == GETTING_LIST)
    Fetch could not get the file list because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    QUIT
    send_cmd():con_conn->Putline() returns 1,54
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:14 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:14 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013/
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (204,112,105,40,9,161).
    Making data connection to 204.112.105.40 port 2465
    LIST -al
    150 Opening ASCII mode data connection for file list.
    -rw-rw-rw- 1 user group 3710782 May 30 17:30 1 tableofcontents Folder.zip
    -rw-rw-rw- 1 user group 48151800 May 23 18:40 14 skillscanada Folder.zip
    -rw-rw-rw- 1 user group 32795141 May 21 18:47 19-23 Grade9 Folder.zip
    -rw-rw-rw- 1 user group 33503146 May 23 17:25 27-31 Grade 10 Folder.zip
    -rw-rw-rw- 1 user group 65136866 May 22 17:32 34-38 Gr 11 Folder.zip
    -rw-rw-rw- 1 user group 85184703 May 16 19:22 48 staffdivider Folder.zip
    226 Transfer complete. 492 bytes transferred. 492 bps.
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #1)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:14 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:14 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #2)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:14 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:14 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 2
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #3)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:14 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:14 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 3
    Fetch could not put “pg.002 Folder.zip” because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:20 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:20 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013/
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    TYPE A
    200 Type set to A.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_list: 2,-30014 (state == GETTING_LIST)
    Fetch could not get the file list because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    QUIT
    send_cmd():con_conn->Putline() returns 1,54
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:22 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:22 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013/
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    PWD
    257 "/Assumption College School/ACS Yearbook 2013" is current folder.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (204,112,105,40,9,192).
    Making data connection to 204.112.105.40 port 2496
    LIST -al
    150 Opening ASCII mode data connection for file list.
    -rw-rw-rw- 1 user group 3710782 May 30 17:30 1 tableofcontents Folder.zip
    -rw-rw-rw- 1 user group 48151800 May 23 18:40 14 skillscanada Folder.zip
    -rw-rw-rw- 1 user group 32795141 May 21 18:47 19-23 Grade9 Folder.zip
    -rw-rw-rw- 1 user group 33503146 May 23 17:25 27-31 Grade 10 Folder.zip
    -rw-rw-rw- 1 user group 65136866 May 22 17:32 34-38 Gr 11 Folder.zip
    -rw-rw-rw- 1 user group 85184703 May 16 19:22 48 staffdivider Folder.zip
    226 Transfer complete. 492 bytes transferred. 492 bps.
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #1)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:22 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:22 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 1
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #2)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:23 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:23 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 2 making_progress = 0, tw->retry_count = 2
    Error setting up upload of pg.002 Folder.zip, will retry (attempt #3)
    PWD
    send_cmd():con_conn->Putline() returns 1,54
    ftp_tickle: 2,-30014 (state == RETRY_TICKLING)
    Connecting to ftp.friesens.com port 21 (Mac OS X firewall is allowing connections) (29/07/13 12:23 PM)
    Connected to 204.112.105.40 port 21 (29/07/13 12:23 PM)
    220 EFT Server 6.3.0 Build 03.11.2011.57
    USER yearbook
    331 Password required for yearbook.
    PASS
    230 Login OK. Proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current folder.
    CWD /Assumption College School/ACS Yearbook 2013
    250 Folder changed to "/Assumption College School/ACS Yearbook 2013".
    TYPE I
    200 Type set to I.
    PASV
    get_reply():con_conn->Getline() returns 1,54
    ftp_store_setup: 2,-30014 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30014 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 3 making_progress = 0, tw->retry_count = 3
    Fetch could not put “pg.002 Folder.zip” because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    Have you been able to connect to this ftp server (ftp.friesens.com) from your Mac in the past, or is this the first time you've tried?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Robin Member

    Yes I've been able to connect to it before. The Mac has changed its location though, it went from being at my school to my house. Does that affect it at all?

    Posted 1 year ago #

  • Jim Matthews Administrator

    Yes, the location of your Mac makes a difference. Fetch is not able to connect due to networking problems, and your connection to the Internet is one possible factor. Do you have a home router or wireless base station? If so, you might try restarting it, to see if that changes anything.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Robin Member

    Alright thanks that worked

    Posted 1 year ago #

  • Janine Member

    Hello,
    I am trying to connect to FTP and I receive the following transcript when using the ftp setting:

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.7.5 (11G63b) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 12/18/13 T
    Connecting to ftp.countrysampler.com port 8080 (Mac OS X firewall is allowing connections) (12/3/13 12:34 PM)
    Connected to 50.196.247.101 port 8080 (12/3/13 12:34 PM)
    Update check skipped at 12/3/13 12:35 PM (next check after 12/10/13 11:35 AM)
    An FTP connection to “ftp.countrysampler.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    And when using the SFTP setting :

    Connecting to prairiestyle@ftp.countrysampler.com port 8080 (12/3/13 12:38 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “ftp.countrysampler.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh_exchange_identification: Connection closed by remote host

    ”)

    Any insight you can provide would be great!
    Janine

    Posted 1 year ago #

  • Janine Member

    Hello,
    I am trying to connect to FTP and I receive the following transcript when using the ftp setting:

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.7.5 (11G63b) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 12/18/13 T
    Connecting to ftp.countrysampler.com port 8080 (Mac OS X firewall is allowing connections) (12/3/13 12:34 PM)
    Connected to 50.196.247.101 port 8080 (12/3/13 12:34 PM)
    Update check skipped at 12/3/13 12:35 PM (next check after 12/10/13 11:35 AM)
    An FTP connection to “ftp.countrysampler.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    And when using the SFTP setting :

    Connecting to prairiestyle@ftp.countrysampler.com port 8080 (12/3/13 12:38 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “ftp.countrysampler.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh_exchange_identification: Connection closed by remote host

    ”)

    Any insight you can provide would be great!
    Janine

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    I'm able to get a bit further connecting to ftp.countrysampler.com, so if you are still having this problem I would suspect a problem with your Internet connection. I would try again, and if you still can't connect try contacting your Internet Service Provider.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • kean Member

    I have daily job running to make ftp connection. Sporadically connection hangs after below line. Any idea what could be the possible reason? If I re-run the script again it makes the connection and do the job correctly.

    "331-(220-IPv6 connections are also welcome on this server.)
    331-(220 You will be disconnected after 10 minutes of inactivity.)
    331 User **** OK. Password required"

    Posted 9 months ago #

  • Jim Matthews Administrator

    Hi Kean,

    Could you post the complete contents of the Fetch Transcript window after a failure, or else send it to us at http://fetchsoftworks.com/fetch/feedback ?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 months ago #

  • Bill Member

    We are running Fetch 5.7.4 on and iMac with OSX 10.10 and are unable to connect using FTP or SFTP to any of the sites we manage.

    Here is Transcript:
    Fetch 5.7.4 (5H1367) Intel (Web Store) running on Mac OS X 10.10.1 (14B25) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55002-MZNF-L6S4 T
    Connecting to ftp.fatcow.com port 21 (Mac OS X firewall is allowing connections) (11/28/14, 10:47 AM)
    Connected to 65.254.248.100 port 21 (11/28/14, 10:47 AM)
    220 fatcow FTP Server Ready
    USER scubawef
    331 Password required for scubawef
    PASS
    get_reply():con_conn->Getline() returns 1,1
    An FTP connection to “ftp.fatcow.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.fatcow.com port 21 (Mac OS X firewall is allowing connections) (11/28/14, 10:48 AM)
    Connected to 65.254.248.100 port 21 (11/28/14, 10:48 AM)
    220 fatcow FTP Server Ready
    USER scubawef
    331 Password required for scubawef
    PASS
    get_reply():con_conn->Getline() returns 1,1
    An FTP connection to “ftp.fatcow.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.www.DrIteld.com port 21 (Mac OS X firewall is allowing connections) (11/28/14, 10:48 AM)
    Connected to 65.254.248.180 port 21 (11/28/14, 10:48 AM)
    220 fatcow FTP Server Ready
    USER driteldcom
    331 Password required for driteldcom
    PASS
    get_reply():con_conn->Getline() returns 1,1
    An FTP connection to “ftp.www.DrIteld.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to ftp.monticellostrategies.com port 21 (Mac OS X firewall is allowing connections) (11/28/14, 10:49 AM)
    Connected to 65.254.248.218 port 21 (11/28/14, 10:49 AM)
    220 fatcow FTP Server Ready
    USER rpinard
    331 Password required for rpinard
    PASS
    get_reply():con_conn->Getline() returns 1,1
    An FTP connection to “ftp.monticellostrategies.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Update check skipped at 11/28/14, 10:49 AM (next check after 12/1/14, 5:03 PM)
    Connecting to scubawef@ftp.fatcow.com port 22 (11/28/14, 10:51 AM)
    SSH2_FXP_INIT 3
    SFTP connection to “ftp.fatcow.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh: connect to host ftp.fatcow.com port 22: Connection refused

    ”)
    Connecting to ftp.fatcow.com port 21 (Mac OS X firewall is allowing connections) (11/28/14, 10:51 AM)
    Connected to 65.254.248.100 port 21 (11/28/14, 10:51 AM)
    220 fatcow FTP Server Ready
    AUTH TLS
    500 AUTH not understood
    An FTP with TLS/SSL connection to “ftp.fatcow.com” could not be opened because the FTP server does not support FTP with TLS/SSL connections. (Try using a different connection type, or contact the server administrator for more information.
    Server responded: “AUTH not understood”)
    Connecting to ftp.fatcow.com port 21 (Mac OS X firewall is allowing connections) (11/28/14, 10:52 AM)
    Connected to 65.254.248.100 port 21 (11/28/14, 10:52 AM)
    220 fatcow FTP Server Ready
    ADAT
    500 ADAT not understood
    AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    500 AUTH not understood
    AUTH GSSAPI
    500 AUTH not understood
    An FTP with GSSAPI connection to “ftp.fatcow.com” could not be opened because the FTP server does not support security extensions. (Contact the server administrator for more information.
    Server responded: “AUTH not understood”)
    Connecting to scubawef@ftp.fatcow.com port 22 (11/28/14, 10:52 AM)
    SSH2_FXP_INIT 3
    SFTP connection to “ftp.fatcow.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh: connect to host ftp.fatcow.com port 22: Connection refused

    ”)
    Connecting to ftp.fatcow.com port 21 (Mac OS X firewall is allowing connections) (11/28/14, 10:52 AM)
    Connected to 65.254.248.100 port 21 (11/28/14, 10:52 AM)
    220 fatcow FTP Server Ready
    USER scubawef
    331 Password required for scubawef
    PASS
    get_reply():con_conn->Getline() returns 1,1
    An FTP connection to “ftp.fatcow.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    Connecting to cooperwo@ftp.cooperwoodsculptor.com port 22 (11/28/14, 10:53 AM)
    SSH2_FXP_INIT 3
    SFTP connection to “ftp.cooperwoodsculptor.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh_exchange_identification: read: Connection reset by peer

    ”)

    Posted 3 weeks ago #

  • Jim Matthews Administrator

    Hi,

    I don't think FatCow supports SFTP, so I'm not surprised that SFTP connections there are rejected. As for FTP connections, did they work for you in the past? Do you recall when they stopped working?

    The SFTP issue with ftp.cooperwoodsculptor.com seems unrelated, so I'd start by trying to figure out the ftp.fatcow.com problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 weeks ago #

  • Bill Member

    Jim,
    Sorry, I posted this twice. Fetch 5.7.3 worked Wednesday, then updated to 5.7.4 and hasn't worked since.

    Posted 3 weeks ago #

  • Jim Matthews Administrator

    I don't think this has to do with the 5.7.4 update; I've gotten three other reports of this problem in the last few days, and one thing the reports have in common is that the problem affects multiple versions of Fetch, and affects FTP clients other than Fetch. So it appears that it's an issue on the network/server side.

    I'm trying to find more common elements between these reports, so I could use some more information. What company provides your Internet service, and where are you geographically?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 weeks ago #

  • Bill Member

    We were on AT&T U-verse until Monday afternoon when we switched to Webpass, but did connect after that using Fetch 5.7.3. We are in Miami, FL.

    Posted 3 weeks ago #

  • Jim Matthews Administrator

    Thanks for that information. I've gotten another report just now, but I've yet to find a common thread that connects the five reports to date. The servers are at different hosting companies, and use different FTP server software. The reports have come from the U.S., the UK, and Canada. Three reports mention running on Yosemite, another is on Lion (10.7). You're the first person to let me know who your ISP is, but it seems unlikely that you're all using Webpass.

    Could you try connecting to ftp.fatcow.com, but intentionally enter an incorrect password, and then post the contents of the Fetch Transcript window? I would like to see if the transcript you get differs from what I see from my Mac.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 weeks ago #

  • Tiffany Thomas Member

    Hi there

    I am having the same issues beginning this morning - - I cannot login to any of my FTP sites and am getting the same messages regarding the dropping. I am also on a Mac. I am using Comcast for our ISP and live in the Chicago area. Let me know if you need any more information.

    Tiffany Thomas

    Edited 3 weeks ago #

  • Bill Member

    Jim,

    I was out for a bit. Just tried with an incorrect password and got same message and it looks like same transcript.
    Fetch 5.7.4 (5H1367) Intel (Web Store) running on Mac OS X 10.10.1 (14B25) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55002-MZNF-L6S4 T
    Connecting to ftp.fatcow.com port 21 (Mac OS X firewall is allowing connections) (11/28/14, 1:28 PM)
    Connected to 65.254.248.100 port 21 (11/28/14, 1:28 PM)
    220 fatcow FTP Server Ready
    USER scubawef
    331 Password required for scubawef
    PASS
    get_reply():con_conn->Getline() returns 1,1
    An FTP connection to “ftp.fatcow.com” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)

    Posted 3 weeks ago #

  • Jim Matthews Administrator

    Hi Tiffany and Bill,

    Another user who reported this problem was able to fix it by changing the firewall settings in Norton Internet Security. Are either of you using that product?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 weeks ago #

  • Tiffany Thomas Member

    Hi Jim

    I use Norton Anti-Virus, but not the firewall product.

    Tiffany

    Posted 3 weeks ago #

  • Jim Matthews Administrator

    It might be worth trying to disable Norton Anti-Virus to see if that makes any difference. The fact that this is affecting a number of people located all over, using different web hosts and ISPs and FTP clients, could be explained by an update to a widely-used anti-virus or Internet security package.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 weeks ago #

  • Al Member

    Hi all,

    I ran into the same problems this AM, Fetch 5.7.4, Mac OS 10.9.4. Double-checked with an associate on a separate system to ensure the FTP server was working fine on their side. Problem was on my side. I do have Norton Internet Security for Mac with the firewall enabled and it seems that's mucking up the works.

    Would love to know the final resolution of this, but here's what worked for me for the moment. I closed Fetch. I opened up the Norton firewall settings, disabled both the firewall and the advanced protection. Then I opened Fetch and it works fine again. Not a permanent fix, obviously, but it got me up and working again for the moment.

    Seems Fetch and Norton aren't happy with each other today. Today was first time encountering problem, though I hadn't used Fetch since last weekend.

    Posted 3 weeks ago #

  • Adrian Williams Member

    I had the same 331 password required error after updating Fetch to 5.7.4 on Mac OS X 10.9.5. All ftp Clients return a password error message - even though no login details have been changed. Been at this 3 days now. Although login details appear correctly input, something is happening to drop the connection whilst trying to communicate with ANY server.

    I would add that entering the ftp address in another computer's web Browser (Windows) does work. So this issue is only with this System/setup.

    Fetch 5.7.4 (5H1367) transcript reads:

    ~ ~ ~
    Fetch 5.7.4 (5H1367) Intel (Web Store) running on Mac OS X 10.9.5 (13F34) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-FW76-JN3U T
    Connecting to adrian.demonweb.co.uk port 21 (Mac OS X firewall is allowing connections) (28/11/2014 19:03)
    Connected to 193.195.70.8 port 21 (28/11/2014 19:03)
    220 Demon Web Hosting & Homepages FTP Server
    USER adrian
    331 Password required for adrian.
    PASS
    get_reply():con_conn->Getline() returns 1,1
    An FTP connection to “adrian.demonweb.co.uk” could not be opened because the FTP server dropped the connection. (Try again, or contact the server administrator to verify that the server is running.)
    ~ ~ ~

    I hope this helps because this is deeply annoying. I've used Fetch for what must be 20 years now!

    Edited 3 weeks ago #

  • Tiffany Thomas Member

    Hi Al

    Thanks for your input, as it is the problem. I disabled the advanced protection and now Fetch is working fine. I have been using Fetch and Norton forever and have never had a problem until today. I will continue to monitor this thread for a permanent fix.

    Thanks again!

    Posted 3 weeks ago #

  • Jim Matthews Administrator

    Adrian -- are you running Norton? There are reports that a November 27 update to Norton breaks FTP connections:

    https://community.norton.com/forums/ftp-blocked-following-update-27-november-2014

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 weeks ago #