Fetch Softworks

"getting file list" times out (10 posts)

• Started 21 years ago by splendina137
• Latest reply 21 years ago from bluehwys

• splendina137 Member

  Hi there,

  Over the past few weeks I've been having trouble using Fetch to transfer files, at first intermittently then now COMPLETELY unable (5 days now). Despite installing the newest Fetch version. It gets to the host site then grinds away (poor tired puppy) at "getting file list" until an error message pops up: "Server response unable to open data connection -error 10060 connection timed out"

  I have tried with both the firewall PASV checked on and checked off and it still won't work. Nothing has changed in my home computer. I've tried two different password protected accounts at the host site, still the same error message for both. AOL swears it has nothing to do with them.

  If anyone has any suggestion that would help I'd surely appreciate it (and it'll give the poor pooch some well deserved rest).
  Thanks,
  Victoria

  Posted 21 years ago #

• Jim Matthews Administrator

  Are you dialing into AOL? AOL recently made a change that has stopped Fetch and other Mac FTP clients from working in non-PASV mode. AOL is not being very helpful, saying that they do not support non-AOL software.

  Could you post a transcript with the PASV box checked? Most users can work around the AOL problem by checking that box, but sometimes there are problems on the server side that keep PASV mode from working.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 21 years ago #

• splendina137 Member

  Hi Jim,

  Thank you so much for responding so quickly. I am deeply frustrated with this exact issue. Julie from Fetch support was very helpful last night in trying to resolve this issue as you've described. My host site (channeladvisor) requires passive mode OFF while my AOL dial-up requires passive mode ON so I'm totally stuck. And yes, AOL support was extremely unhelpful and unsympathetic and just repeats that this has nothing to do with them and that there's is nothing on their end for them to change to get this to work. It was a matter of too-bad-oh-well-bye-bye.

  Do you have any suggestions for me at all? What about a proxy server? (not that I have a clue about what that is!).

  Fetch has been working beautifully for me up until now. Oh whatever shall I do? (back of hand to forehead, sigh, swoon...)

  Victoria

  Posted 21 years ago #

• Jim Matthews Administrator

  I would recommend trying a different ISP, such as Earthlink.

  Jim Matthews
  Fetch Softworks

  Posted 21 years ago #

• harald Member

  I just posted to Fetch Talk, but this looks promising here, too. I'm also on AOL, but I just talked to me server tech person, and he said they recomment PASV ON. I'm not sure where this PASV setting is (did an AOL search and came up empty-handed).

  Again, my problem (one of several) is that I'm stuck on the "Getting File list..." step with the dog running. Mac, G4, SO 9.2, AOL. (I can't change my ISP at this point.)

  Any help appreciated. Thanks!

  Harald

  Posted 21 years ago #

• harald Member

  Just answered my own question... found the "use PASV mode..." selection in Fetch Prefs > Firewall, turned it on, and BINGO!, the file list shows and the poor dog stops running.

  Stay tuned!

  Harald

  Posted 21 years ago #

• marino Member

  I had exactly the same problem yesterday while helping an AOLer.
  We would connect the dir list flashed for a fraction of a second, then no list would appear and the dog kept running indefinitely.
  Then we got a timeout.
  We tried several ftp sites including AOL's with the same problem.
  Then we connected with my earthlink dial-up from the same machine with no problems.
  He was using an iMac 9.03, AOL 5.0 and a fresh trial version of Fetch.

  The funniest thing was calling AOL tech support. The guy who answered the phone said with all confidence that FTP would not work with AOL 5.0 unless we installed the Macromedia Shockwave plug in. He refused to transfer me to someone else and after insisting he said OK and then hang up on me.

  I didn't have time to fully search this forum yesterday, so I left the AOLer's house with the issue unresolved.
  However I thought PASSV was ON by default so I'm not too optimistic.

  Marino

  Posted 21 years ago #

• harald Member

  Happy Ending! My PASV setting on my new Fetch was NOT on. I turned it on, and everything worked fine. (I had also called my website server, and they said they preferred PASV "on.")

  This also cleared my problem of having files FTPed that were empty. They were on the server (I could see them), but the files were showing 0Kb. After I did the above, the files transferred perfectly, and my website it functioning normally.

  Give the dog a rest!

  FYI, I'm on Mac, G4, OS 9.2, AOL 5, 56K dial-up.

  Harald

  Posted 21 years ago #

• klipspringer Member

  Thanks to all of you who have tracked this problem down to AOL. It saved me a great deal of time. Unfortunately, I have tried both PASV on and off, in both Fetch 4.01 and 4.02, and still cannot retrieve file names from my server. They say the PASV mode matters not to them. If any of you have any other suggestions or workarounds on this, I would sincerely appreciate it. Otherwise, I guess I'll have to get another ISP!

  Thank you,
  Klipspringer

  Posted 21 years ago #

• bluehwys Member

  Harald, thank you, thank you, thank you!

  After not having a problem with Fetch for all the years I've been using it, this problem suddenly cropped up and it's been driving me nuts. I haven't been able to get a file list for days.

  I finally searched out this board today to see if I could find some help and, lo and behold, your post told me exactly what to change and where to find it. I can't thank you enough!

  I use a StarMax Mac clone, system 7.6.1, running Fetch 3.0.3 ... and yup, on AOL.

  Thanks again.

  Posted 21 years ago #