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Getting Started (6 posts)

  • Started 7 years ago by gabes
  • Latest reply 7 years ago from Scott McGuire
  • gabes Member

    I am trying to sign on with my hostname username and password. Everytime I try it says that the server rejected the password and that the home directory is inaccessible. The site is one that we have had for years and we have just created a new site. The old site was done on a pc with frontpage and the password works perfectly there, but it will not allow me to use it here. What am i doing wrong?

    Posted 7 years ago #

  • Jim Matthews Administrator

    The hosting company may have set a different password for your new site. You should contact them to find out the correct hostname, username and password to use for your new site.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 7 years ago #

  • redmag Member

    I am also having trouble with HOST, USER, PASSWORD.

    I am not sure as what to enter. I own a domain name from register.com and I have a site which has not been updated in three years. I now own i-web. I signed up for Fetch trial and would like to purchase it if i can get it going.

    Any thoughts on how i can get started?

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi redmag,

    It sounds like you need to contact your hosting company - that is, the people who run the server your site is on - and find out the information you should enter in the hostname, username, and password fields.

    It looks like register.com does offer hosting, so they may be that company; however, it could be that your domain name is from register.com and the server is run by a different company. If you're not sure who that company is, I'm not sure what to suggest - Fetch cannot determine that information for you. I'd start by contacting register.com.

    Once you've determined that information and verified that you can connect to your site with Fetch, you can create a new website in iWeb and upload it using Fetch.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

  • redmag Member

    Hi Scott,

    Thanks for the response. My host was Fastwebsites but that was several years ago... my website is still up (i am assuming because my domain name is paid for until 12/06).

    My Fastwebsites account expired two years ago and that was why i thought i could get a new host and rebuild my site by using Fetch. Is this wrong? Not all that computer savvy. Sorry. I'm not sure what to do, should I rejoin Fastwebsites or can I simply join Fetch?

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi redmag,

    I'd imagine your website is still being hosted on the Fastwebsites server, even though your account expired two years ago. A domain name is often just a pointer to a location where the website is stored; so the fact that your domain name is paid for through the end of the year isn't necessarily keeping your current website active. But I'm just guessing, I don't know the specifics and knowing them isn't necessary for answering your question.

    Fetch is not a hosting provider; that is, Fetch does not provide storage space for websites. Fetch's function is that it allows you to move files from your Macintosh to another hosting company's server, and work with files on the server.

    So, if you want to set up a new site, the first step is to find a new hosting provider, or to rejoin Fastwebsites. When you do that, you will be given information on a new hostname, username, and password to access the server. Then you can use iWeb to create the new website, and use Fetch to upload it to the new server.

    (You would also need to make sure your domain name pointed to the new website; you should ask your new hosting provider about that or contact register.com .)

    I hope this clarifies things. Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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