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Getting the list (4 posts)

  • Started 3 years ago by York Knowlton
  • Latest reply 3 years ago from Jim Matthews
  • York Knowlton Member

    I'm trying to update a website for one of my clients. With just one client site I repeatedly get "Getting file list ..." without ever getting the "connected" indication. I have tried to copy files over (on this one client site) and all I see is the same "Getting file list"...

    Fetch is working fine on the other sites (hosted by the same company"

    Help!

    Posted 3 years ago #

  • Jim Matthews Administrator

    I'd recommend submitting the contents of the Fetch Transcript window at http://fetchsoftworks.com/fetch/feedback -- that information should help us figure out what's going on.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

  • York Knowlton Member

    Thanks for the reply Jim,

    I was not familiar with Fetch Transcripts. Naturally when I went to try this morning Fetch was able to connect successfully. So all is fine and now I know about the Fetch Transcript window.

    Thanks,

    York

    Posted 3 years ago #

  • Jim Matthews Administrator

    I'm glad to hear that the problem was only temporary.

    Jim Matthews
    Fetch Softworks

    Posted 3 years ago #

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