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Having lots of problems with 4.0.1 (16 posts)

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  • Started 13 years ago by scott
  • Latest reply 13 years ago from Jim Matthews
  • scott Member

    Hi! I just purchased Fetch 4.0.1. I've been using Fetch for years and the OS X version seemed like a good reason to upgrade.

    However, having had it for 5 minutes, I'm running into lots and lots of problems.

    Background: I am using 10.1, and have a cable modem connected to a Linksys router. I regularly connect to a web server I operate. When I've done this in the past with (old versions of) Fetch, there's usually a 10-second delay when I first connect to the server, but everything is fine after that if the connection stays active. The delay is due to the firewall in my router; I believe my server tries to make a connect back to me but then times out. This hasn't bothered me.

    I have just attempted to use 4.0.1 in the same manner as I've always used older versions of Fetch.

    It is (sometimes) able to connect to my server, but after negotiating through the file tree a couple times, it hangs. For example, if I connect to the directory /home, it's OK. If I try going to /home/news, it often hangs. These directories have dozens of files in them.

    Right now, I've got Fetch 4.0.1 running and it's stuck on "Getting file list.." - and has been for about 10 minutes. It doesn't appear any files have come across.

    To make sure my server was running OK, I brought up my older (Classic) version of Fetch, and it's able to navigate through my server as good as ever - no problems.

    I took a look at the Preferences and everything looks about right. I have no idea what's going on, but unfortunately, 4.0.1 is worthless to me if it continues behaving like it is now.

    (It's not completely broken; I am able to occasionally see directories and download/upload files. However, I have been completely unable to list certain directories, and after I try doing a few operations it seems to just get stuck.)

    I also have a small feature wish list, but I'll post that separately.

    Any ideas what's going on? I had demoed Fetch 4.0 beta under 10.0 and don't remember having any problems.

    One other problem I noticed: occasionally the password field seems to blank out. I had created a shortcut to connect to my server, but on two occasions it rejected the password, even though I hadn't changed the (correct) password. It looked like the password field was cleared a split second before I hit the return key to connect.

    Thanks,

    - Scott

    Posted 13 years ago #

  • scott Member

    Just to follow up to my post, it looks like the hanging problem goes away if I check "Use passive mode transfers" in the Firewall section of Preferences...

    On a separate note, I just noticed an issue (mostly cosmetic).

    If I am in a directory containing lots of files, and I start typing characters to jump to the end of the list, Fetch does jump to the end of the list (highlighting the last file), but doesn't update the scrollbar - it shows that I'm still at the top of the list. (If I hide Fetch and then display it, it shows the scrollbar in the correct location - so it looks like it needs a forced refresh of the scrollbar.)

    - Scott

    [This message has been edited by scott (edited 09-29-2001).]

    Posted 13 years ago #

  • webboy Member

    I'm having similar problems as you were, Scott, but I have passive transfers off.

    I am able to connect to my FTP server just fine, but Fetch hangs at the file list. It looks like the client just sends three PWD commands and hangs. This has only happened with 4.0.1 under OS X 10.1, as I had Fetch 4.0 working just fine yesterday.

    I resorted to downloading another client to get my work done for today, but darn it, I like Fetch. Any advice or help is greatly appreciated.

    - Paul

    Posted 13 years ago #

  • Geoff Member

    Thanks for the Passive Mode tip since this solved the "Getting File List" hanging problem. I was getting desperate since I needed to upload some graphic files and really hate switching to 9.2 for things like this.

    I am not behind a firewall but instead use an Airport Base Station. I did not have a problem with 4.0 and OS X v10.0.4.

    Geoff

    Posted 13 years ago #

  • Geoff Member

    Wow! Once I got past the problem, the file lists load real fast using OS X v10.1 and Fetch 4.0.1. What great programs.

    Geoff

    Posted 13 years ago #

  • Jim Matthews Administrator

    webboy: do you have the same problem when you have passive mode transfers turned on?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • Jim Matthews Administrator

    scott:

    Thanks for the report on type-to-select. There was a bug in the data browser control that Fetch uses on Mac OS X for file lists, and I'm trying to work around it.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • webboy Member

    Jim, congratulations, I feel like an idiot. :) Works fine <i>with</i> passive transfers!

    Thanks!

    - Paul

    Posted 13 years ago #

  • Grimmes Member

    I am also having a problem with Fetch 4.0.1 after i try to connect to an ftp site it says "getting file list" and thats it thats from Fetch's own shortcut (i let that one go for atleast 15 minutes) other's will sometimes say the server is shut down. so i reboot into 9 and connect to the same site with Network Browser and it connects fine. any ideas? im using 10.1 on a Pismo

    Posted 13 years ago #

  • Jim Matthews Administrator

    The most common problem with Fetch on Mac OS X seems to stem from the fact that when Fetch is using Internet Config, it can't change certain preference settings, in particular the "Use passive mode transfers" setting. In that case it is necessary to either uncheck the "Use Internet Config" box in Preferences, or change the setting in the System Preferences application.

    So I would recommend trying one of those options, to see if that makes a difference.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • seHutson Member

    I was also getting the problem with viewing directory contents on Mac OS 10.1. Checking "Use passive mode transfers" in the "Firewall" panel did the trick.

    If the "Use passive mode transfers" control is unchecked, then it doesn't matter whether or not "Use Internet Config" is checked -- directory contents just don't appear.

    Thanks for the solution; Fetch rocks! :)

    Posted 13 years ago #

  • Muldrow Member

    I'm having this same problem, but checking "Use passive mode" isn't working for me. I can get the file list of the first directory I try to get at any ftp site, and I can generally upload or download one file. Then it hangs and won't get traverse to another directory or upload or download another file. If I shut down the connection to the ftp server and fire up another connection, I can again get the listing of exactly one directory and either upload or download one file. I'm behind a Socks 5 firewall with no authentication.

    Posted 13 years ago #

  • Jim Matthews Administrator

    Do you know what brand of SOCKS 5 gateway your network is using?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • piers Member

    opps, did have same problem, but checked both the "Use passive mode transfers" and "Use Internet Config". Took a couple of goes but works now.

    [This message has been edited by piers (edited 10-09-2001).]

    Posted 13 years ago #

  • Muldrow Member

    Jim, it's an NEC Socks 5 server. - Chris

    Posted 13 years ago #

  • Jim Matthews Administrator

    I would suggest sending the contents of the Fetch Transcript window (which is listed in the Window menu) after trying with passive mode on and off to support@fetchsoftworks.com, and I'll take a look.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

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