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Having problems uploading with DSL (6 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 10 years ago by catseye
  • Latest reply 10 years ago from Jim Matthews
  • catseye Member

    Ever since I switched over to DSL from dial up, when I try to upload a file, no matter the size, the progress circle fills but the file never completely uploads. the little dog just keeps on running. I check your FAQ's first, but nothing worked there. Help!

    Posted 10 years ago #

  • Jim Matthews Administrator

    Could you choose "Fetch Transcript" from the Window menu and post the contents after trying to upload a small file?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • catseye Member

    After an hour of trying to load the file calendar.html (40kb), this is what it says. I had to force quite it. Also, this isn't all of it, for some reason I can't seem to post the entire message.

    Fetch 4.0.3 System 0x1026 Serial FETCHFL001-SP03-612E TR
    Connecting to ftp.factoriamall.com port 21 (6/15/04 12:39:35 PM)
    220 FTP Service
    USER fact27
    331 Password required for fact27.
    PASS
    230 User fact27 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (209,238,200,243,117,241).
    LIST
    150 Opening ASCII mode data connection for file list

    226 Transfer complete.
    PASV
    227 Entering Passive Mode (209,238,200,243,117,159).
    STOR calendar.html
    150 Opening ASCII mode data connection for calendar.html

    Posted 10 years ago #

  • Jim Matthews Administrator

    That looks like a problem with your DSL line. You could try uploading to ftp.fetchsoftworks.com to confirm that it isn't a problem with the server. Do do that enter "ftp.fetchsoftworks.com" in the Host field of the New Connection window, and leave the User ID and Password fields blank. Double-click the "incoming" folder before uploading, and ignore the permission error (it means that other people can't see what you upload).

    If you have the same problem there I would recommend contacting your DSL provider; you may need a new DSL modem, or they may have to make a change to your line.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • catseye Member

    Thanks, and yes I did have the same problem. I had previously tried to contact my DSL server but they didn't have a clue to what I was talking about. Any suggestions besides what I described here to tell them. Thanks for you help!

    Posted 10 years ago #

  • Jim Matthews Administrator

    I would go back to the DSL provider and say that you can't do FTP uploads. You can say that you've tried different servers, so you know it isn't a problem with the servers. You could also try different FTP clients, if they needed more convincing.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

Topic closed

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