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Help- Can not put files in due to time out/unexpected response (6 posts)

  • Started 9 years ago by melissa
  • Latest reply 8 years ago from Scott McGuire
  • melissa Member

    I am new to Fetch. I am trying to upload files to another host. When I try to connect Fetch says that there is a timeout trying to establish a passive mode data connection. It says to uncheck "use passive mode transfers" box. I have done that. I have turned my firewall off. The message still pops up. But it looks like I am connected but I don't see any folders (that I was told were going to be there). Then I try to put files in and it says Fetch can not put my files in the FTP server sent an unexpected response. "server responded '/siteFTP/folder' cd successful"

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    Sorry you're having problems.

    Could you please do the following to help us diagnose the problem? After you try to connect and upload some files, choose "Fetch Transcript" from the Window menu, copy the contents of the transcript window, and post them here?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

  • melissa Member

    Thanks for helping. here it is

    Fetch 5.0.4 (5A785) running on Mac OS X 10.3.9 (7W98) English
    StuffIt Engine 0x702, StuffIt SDK Version StuffIt version 7.0.3
    Expires 11/10/2005 T
    Connecting to performermag.net port 21 (10/27/05 11:20:49 AM)
    Connected to 67.154.105.2 port 21 (10/27/05 11:20:51 AM)
    220 NetPresenz v4.1 (Unregistered) awaits your command.
    USER performer
    331 Password required.
    PASS
    230-Welcome to the Performer FTP Site.
    230 User logged in to 1 volumes, directory is "/PerformerFTP".
    SYST
    215 MACOS Peter's Server
    PWD
    257 "/PerformerFTP" PWD command successful.
    MACB ENABLE
    200 MacBinary Mode is enabled.
    PWD
    257 "/PerformerFTP" PWD command successful.
    TYPE A
    200 Type set to A, ASCII transfer mode.
    PASV
    227 Entering Passive Mode (192,168,1,200,197,68).
    ABOR
    225 ABOR command successful.
    PORT 207,244,146,140,192,106
    426 Transfer aborted. Data connection closed.
    ftp_list: -30027 (state == GETTING_LIST)
    CWD Scream Club
    200 PORT command successful.
    PWD
    250 "/PerformerFTP/Scream Club" cd successful.
    ftp_pwd: -30000 (state == RPUT_GETTING_WD)
    PWD
    257 "/PerformerFTP/Scream Club" PWD command successful.
    TYPE A
    257 "/PerformerFTP/Scream Club" PWD command successful.
    ftp_list: -30000 (state == GETTING_LIST)
    Update check skipped at 10/27/2005 11:22 AM (next check after 11/01/2005 12:00 PM)

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    It looks like the server is behind a firewall. The following should work around the problem:

    * Close the connection to the server (close the window).
    * Go to the General pane of the Preferences, and make sure "Use passive mode transfers" checkbox is unchecked.
    * Make a new connection to the server.

    (With this particular kind of server, if you change the "use passive mode" setting while the connection is still open, it won't work correctly - you need to do it before you make the connection.)

    If that doesn't work, you need to talk to the server owner about either making adjustments to, or temporarily disabling, their firewall.

    Let us know if this helps. Thanks,

    Scott McGuire
    Fetch Softworks

    [This message has been edited by ScottMcGuire (edited 10-27-2005).]

    Posted 9 years ago #

  • kenroar1 Member

    I am getting similar errors, but it is with 6 different servers. Previous to my upgrade from 10.4.5, I was able to upload without any problems. This indicates to me a possible conflict with the latest Mac version. One thing confusing about the last transcript is that it says it is entering passive mode even though I have that option unchecked in the general preferences. Here are several transcripts from several different servers:

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.6 (8I127) PowerPC English
    StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
    Partial serial FETCHED001-650G-B420 T
    Connecting to princetonol.com port 21 (OS X firewall is off) (5/11/06 6:37:24 PM)
    Connected to 209.123.244.65 port 21 (5/11/06 6:37:24 PM)
    220 Serv-U FTP Server v4.1 for WinSock ready...
    ADAT
    530 Not logged in.
    AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    500 'AUTH': command not understood.
    USER iad
    331 User name okay, need password.
    PASS
    230 User logged in, proceed.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 10,0,1,40,208,151
    200 PORT Command successful.
    LIST
    500 'T': command not understood.
    PASV
    ABOR
    ftp_list: -30000 (state == GETTING_LIST)
    QUIT
    send_cmd():con_conn->Putline() returns -3208

    -------------------------------------------

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.6 (8I127) PowerPC English
    StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
    Partial serial FETCHED001-650G-B420 T
    Connecting to 64.23.125.114 port 21 (OS X firewall is off) (5/11/06 6:21:05 PM)
    Connected to 64.23.125.114 port 21 (5/11/06 6:21:05 PM)
    220 FTP server (Version 5.339PWS/AI) ready.
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
    AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    500 'AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood.
    USER mk31kt36
    331 Password required for mk31kt36.
    PASS
    230 User mk31kt36 logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PORT 10,0,1,40,173,122
    200 PORT command successful.
    LIST
    500 'ST': command not understood.
    PASV
    500 'ST': command not understood.
    ftp_list: -30000 (state == GETTING_LIST)

    -------------------------------------------

    Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.4.6 (8I127) PowerPC English
    StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
    Partial serial FETCHED001-650G-B420 T
    Connecting to bsd14.infinology.net port 21 (OS X firewall is off) (5/11/06 6:34:09 PM)
    Connected to 8.3.8.107 port 21 (5/11/06 6:34:09 PM)
    220 ProFTPD 1.3.0rc2 Server (Main FTP Server) [8.3.8.107]
    ADAT
    500 ADAT not understood
    AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
    500 AUTH not understood
    USER the-reel
    331 Password required for the-reel.
    PASS
    230 User the-reel logged in.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    CWD the-reelgillman.com/
    250 CWD command successful
    PWD
    257 "/the-reelgillman.com" is current directory.
    CWD munsters
    250 CWD command successful
    PWD
    257 "/the-reelgillman.com/munsters" is current directory.
    TYPE A
    200 Type set to A
    PORT 10,0,1,40,117,151
    200 PORT command successful
    LIST
    500 T not understood
    PASV
    227 Entering Passive Mode (8,3,8,107,17,81).
    LIST
    227 Entering Passive Mode (8,3,8,107,17,83).
    ftp_list: -30000 (state == GETTING_LIST)

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi kenroar1,

    The reason Fetch is switching to passive mode, even though you don't have it checked, is because active mode is failing. When active mode fails, Fetch tries passive mode automatically. Unfortunately, passive mode is also failing.

    We don't think active mode is failing because of a conflict between 10.4.6 and Fetch; it looks like an issue with your cable modem or router (the response to "LIST" shows that the "LIST" command is getting garbled, that's usually a NAT/router incorrectly retransmitting that command). Did you recently get a new one, or upgrade the firmware of your current one?

    To help narrow down the problem, could you please try the following and let us know what happens?

    Could you please try connecting to ftp.fetchsoftworks.com and see if that works?

    Also, can you successfully connect to any of the problem servers using SFTP?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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