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HELP me get started...FETCH 4.0 (8 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 13 years ago by rockyredbaron
  • Latest reply 13 years ago from Jean-Luc
  • rockyredbaron Member

    Just downloaded the trial version of 4.0. I have a new MAC Silver G4. When I installed it, and tried to run it, it asked for some information that I do not have. What information am I suppose to put in that screen, and how do I set the preferences ...I currently have a host site with 25mb of storage for my files which I upload to. What information am I suppose fill in and how do I get to the setup to get started. PLEASE HELP !!!

    Posted 13 years ago #

  • Jim Matthews Administrator

    Are you referring to the Host, User ID and Password fields in the New Connection window? Those refer to your account on the server that you want to transfer files with. Your web service provider should be able to tell you the name of the FTP server hosting your site (put that in the Host field), the name of your account on the server (put that in the User ID field) and your password.

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • rockyredbaron Member

    I understand all that ..what ur saying..but what user name and password do I use..my web host is in England...cant contact them even by email ..they have no contact info... where is the preferences in this program...how do I get to it

    Posted 13 years ago #

  • Jean-Luc Member

    um.. another "getting started" question...
    I have installed Fetch 4.0, I registered and have my serial number, but...

    not only is it not required, but I can't seem to be able to connect. I do have an FTP account, but when I try to make a new connnection, I am told there is a password error (which isn't the case) and I should first agree with the general rules (or something close). I can't find anything of the sort ? Where haven't I looked ? What is the serial number for ?

    Posted 13 years ago #

  • Jim Matthews Administrator

    but what user name and password do I use..my web host is in England...cant contact them even by email ..they have no contact info

    They are really the only ones who can tell you what your user name and password are (and they should have told you when you set up your account). I would love to be able to tell any user what to put in the New Connection window, but to do that I'd have to know every password for every account on every server on the net. The password for your account is supposed to be a secret, which keeps your account secure but makes things difficult when you don't know what it is.

    If your service provider can not be contacted I would recommend using another one. I've had good luck with pair.com.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • Jim Matthews Administrator

    I do have an FTP account, but when I try to make a new connnection, I am told there is a password error (which isn't the case) and I should first agree with the general rules (or something close).

    In the New Connection window you enter a host name, user id and password, and a password error message can mean that any one (or more than one) of those pieces of information is wrong. What are you entering in the Host field?

    What is the serial number for ?

    To show that you have a licensed copy of Fetch rather than an expiring trial version.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 13 years ago #

  • Jean-Luc Member

    Thanks for the reply, but... *coughs*

    well, the host is perso-ftp.wanadoo.fr.
    When I enter my ID and the password that goes with it, I get a message saying "wrong password - access to this service only available after you have accepted the general conditions of use" (my bad translation from French here)

    What is wrong ?

    I asked about the serial number because it was never requested anywhere.

    heeeeeeelp !

    Posted 13 years ago #

  • Jean-Luc Member

    um..

    I feel really stupid now..

    The problem was that my host had not yet opened my FTP account ! It's sorted out now..

    Sorry..

    - which doesn't meet I won't be back here soon for more silly questions !! ha ha ;)

    Posted 13 years ago #

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