Fetch Softworks

Help! "Unknown IP address" (4 posts)

• Started 17 years ago by chrisgorden
• Latest reply 17 years ago from Scott McGuire

• chrisgorden Member

  Hi all! A fellow designer is across the country using Fetch to ftp into our web servers. He keeps getting "unknown ip address." However, the ip address is good as others can ftp into the server w/no problem. He is ftping into a windows 2000 server. I tried the following with him over the phone from another post but was not able to solve his problem. Can anyone assist? Thanks a ton!

  > Try the following in Fetch:
  >
  > * Choose Preferences from the Fetch menu.
  > * Click the Firewall tab.
  > * Make sure the "Use mode transfers (PASV)" checkbox is checked.
  > * Click OK.
  > * Try connecting to the server again.
  >
  If this does not help let us know. Thanks!

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  The other thing I would have him check is his proxy setting:

  * Choose Preferences from the Fetch menu.
  * Click on the Proxy tab (Fetch 5) or Firewall tab (Fetch 4)
  * Check to make sure the "Proxy type" pop-up menu is set to "None". If it's not, choose "None" and try connecting again.

  If that doesn't help, check to see if he is using the latest version of Fetch; if not, he should give Fetch 5.2 a try. He can download it from our home page at http://fetchsfoftworks.com .

  And if that doesn't help either, we'd need to see a transcript of his attempt to connect in order to give more advice.

  To get a transcript: Try to connect, and after the error message appears, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and send them to you (and then you could paste them into a reply to this message). We'll take a look and try to figure out what's going on. Or he could post into this message board topic directly.

  Let us know if one of these suggestions helps or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• chrisgorden Member

  Here is the transcript:

  Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.4.9 (8P135) PowerPC
  English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-XKSV-SSZL T
  Connecting to web2.orthosites.com port 21 (Mac OS X firewall is off)
  (4/18/07 2:24:02 PM)
  Connected to 199.72.150.19 port 21 (4/18/07 2:24:02 PM)
  530 Connection refused, unknown IP address.

  Any ideas? Others locally can access our server. Thanks a ton, Scott!

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  From the transcript, it looks like the server is refusing connections from your colleague based on the IP address of his Mac.

  I tried to connect to the server, and I also get a connection refused. Normally I would expect it to at least try the bogus username and password I sent, and then have it tell me that username/password was wrong; but it's not getting that far, it's just refusing my connection outright. The same seems to be happening to your colleague.

  Since you say that local users can connect, there are two likely possibilities.

  First, the server is set up to only accept connections from a certain set or range of IP addresses; your local addresses are in the allowed list, but your colleague's IP address, which is almost certainly quite different from yours, is not in the list. (And likewise, mine isn't in the allowed list either.) I would check with the server maintainer or the person who set up the server to see if this is the case, and if so, if the restrictions can be removed, or if your colleague's IP address can be added to the list.

  The second possibility is that your server is behind a firewall, and so while local users inside the firewall can connect to it, people outside the firewall like your colleague cannot because the firewall blocks connections coming in from the outside. Again, this is something you'd have to talk with your network maintainer about.

  I'd look into whether the server is set up to accept only a restricted set of IP addresses first, and then the firewall issue second.

  Please let us know if these suggestions help, or if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #