Fetch Softworks

I work full time, Fetch has only worked part time. (6 posts)

• Started 18 years ago by Guest
• Latest reply 18 years ago from Guest

• Guest Member

  Why does Fetch only send files part of the time? I've tried over and over to send files, some work, some don't, no matter what I do. There is no difference in the files (jpg), or their file names. I know, no spaces and odd characters.
  The biggest thing I get is that it says I've reached my quota, even though there have been no files uploaded, and it won't let me upload.
  I've checked where I'm sending files to, and there are none, so it can't be a quota issue.
  I've tried naming my files something simple like abc.jpg and they still won't work. Yes, I've checked login and password-no problems.
  Does anyone know what this could be?

  Thanks-
  Jim

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi Jim,

  It sounds like it could be server issues, but it's hard to say without more information.

  The next time you run into a problem or get an error message, could you please choose Fetch Transcript from the Window menu, copy the contents of the transcript window, and paste them here? We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• Guest Member

  Okay, here you go.
  Thanks for the quick reply.
  Jim

  Fetch 5.1b2 (5B119) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
  StuffIt Engine 0x812, StuffIt SDK Version 10.0.1
  Test version valid until 01/21/2007
  Partial serial FETCH5X001-7M5Y-EEP7 T
  Connecting to ftp.whcc.com port 21 (OS X firewall is on) (2/15/06 4:48:31 PM)
  Connected to 208.42.68.51 port 21 (2/15/06 4:48:31 PM)
  220 ftp.whcc.com X2 WS_FTP Server 5.0.1 (3820425409)
  USER 18675
  331 Password required
  PASS
  230 user logged in
  SYST
  215 UNIX
  PWD
  257 "/18675" is current directory
  MACB ENABLE
  500 illegal command
  PWD
  257 "/18675" is current directory
  TYPE A
  200 Type set to ASCII.
  PASV
  227 Entering Passive Mode (208,42,68,51,19,32).
  LIST -al
  150 Opening ASCII data connection for directory listing
  drwxr-x--- 2 18675 System 0 Feb 15 23:44 .
  drwxr-x--- 2 18675 System 0 Feb 15 23:44 ..
  drwxr-x--- 2 18675 System 0 Feb 15 23:19 10X10
  drwxr-x--- 2 18675 System 0 Feb 15 21:58 10x10 Linen texture
  drwxr-x--- 2 18675 System 0 Feb 15 21:09 8X12 Metallic
  -rwxr-x--- 1 18675 System 897408 Feb 15 23:48 Montage.jpg
  drwxr-x--- 2 18675 System 0 Feb 15 21:58 Rep-cards
  226 transfer complete

  TYPE I
  200 Type set to IMAGE.
  PASV
  227 Entering Passive Mode (208,42,68,51,19,34).
  STOR Montage.jpg
  552 transfer failed
  ftp_store_setup: -30007 (state == PUT_SETTING_UP)
  ABOR
  226 abort successful

  Posted 18 years ago #

• Guest Member

  Any answers?

  Posted 18 years ago #

• Scott McGuire Administrator

  Hi Jim,

  I apologize for the delay in responding, I missed your first followup.

  The server is returning a 552 error, which usually means "quota exceeded." And there are subfolders in this folder that could have files taking up a lot of space.

  However, it's possible this server is reusing that error to mean something else, since you don't think you're over quota. Nevertheless, this does look like it's a server problem, and you should contact the folks who maintain the server and talk to them so they can look into it.

  Again, apologies for the delayed response.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 18 years ago #

• Guest Member

  Hey Scott-
  No problems about any delay.
  I appreciate you looking into this. It's got to be a server error, so I'll give them a call tomorrow.

  Thanks for your help,
  Jim

  Posted 18 years ago #