Your best friend for file transfer.

Fetch application logoFetch

I'm not able to put files onto fetch!!! (2 posts)

  • Started 3 years ago by Ria
  • Latest reply 3 years ago from Scott McGuire
  • Ria Member

    Can anyone help me with my problem? I've not used Fetch for a while but I'm still able to log in okay. The problem is that I'm unable to put my files in!! When I drag the selected file over to the screen I get an error message. It says;
    Fetch could not put "State of Play 16.02.11 Group 1.WMA" because he FTP server encountered an error accessing the file or folder.
    If you entered a file name, folder name or URL, check that it is correct.
    Server responded: 'State of Play 16.02.11 Group1.WMA: Access is denied."

    Can anyone help? I need to upload these for a project!

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi Ria,

    My guess is the problem is that you have spaces and periods in your file's name. Some servers don't like files whose names contain spaces or other punctuation.

    I would recommend renaming the file(s) so that they only include letters, numbers, underscores, or dashes. If you have lots of files that would need renaming, before renaming them all, try renaming and then uploading just one of them to see if this is the solution to the problem.

    If that doesn't fix the problem, let us know and we'll try to advise further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

Reply

  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.