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imported shortcuts don't work (7 posts)

  • Started 5 years ago by meme
  • Latest reply 5 years ago from Scott McGuire
  • meme Member

    copied my shortcut list from one machine to another via opening the shortcut list and drag and drop. When I try to use a shortcut I get an error #2378 Action could not be completed message on all except the fetch shortcut.
    Mac OS 10.5

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    This error may indicate a problem with the Mac OS X keychain, which Fetch uses to securely store the passwords for your shortcuts and recent connections.

    Please try the suggestions below and see if they fix the problem.

    First, choose Software Update from the Apple menu and check for updates, and install all available updates. Some of the updates for Mac OS X 10.5 include Keychain fixes. Then restart your Mac, if you haven't been required to by the update process.

    Try Fetch again. If the updates haven't helped, or you've already installed all available updates, next please do the following:

    * Quit Fetch, if it's running.
    * Open the Keychain Access application, which is in the Utilities folder inside your Applications folder.
    * Go to the Keychain Access menu, and choose Preferences.
    * Click on the "First Aid" tab.
    * Make sure both "Synchronize login keychain password" and "Set login keychain as default" are checked.
    * Then go to the Keychain Access menu, and choose Keychain First Aid.
    * In the password field of the Keychain First Aid window, enter your Mac OS X admin password (this should be the same as your Mac OS X login password).
    * Click the Repair radio button.
    * Click the Start button.
    * Once it's done, close the Keychain First Aid window.
    * Restart your Macintosh.

    Then try Fetch again.

    Let us know if either of these helps, or if you're still having problems.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • meme Member

    Scott,

    No Go, kinda. Even when I try to manually enter the log in info I get the error message "These settings cannot be used because an error has occured". Specifically it happens when I go from entering in the user name to the password. The message comes up 2 or 3 times and after oking it each time I can finally enter the password. Now after your Keychain fix it finally logs me in but alas I cannot save it as a shortcut. And it won't let me save the password to my keychain.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Sorry to hear that didn't really fix the problem.

    Could you please do the following to help us figure out what's going on?

    We'd like to see a copy of your system.log, which may contain more detailed information about what caused that error.

    To find the system.log file, choose "Go to Folder..." from the Go menu in the Finder and enter "/var/log" (without the quotes).

    Then, please email the system.log file you'll find in that folder to:

    bugs at fetchsoftworks dot com

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for sending the console.log. Looking at it, it seems you are still getting an error that indicates "your keychain needs repair;" could you please try running through the instructions above again just to make sure?

    Let us know what happens after you do that.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

  • meme Member

    Scott,

    I ran the first aid again and it says "No problems found". Oddly I have 2 LLogin keychains. They both seem to be identical and check with no errors. Also checked the system keychains and they seem fine as well. I would delete the one login keychain but I'm afraid it will delete both named Login.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Sorry for the delay in getting back to you.

    Having two login keychains isn't normal and may be part of the problem; possibly removing one might help. Of course, the question is which one...

    But before we work on that, I'd like a little more background. When you were moving the Fetch shortcuts, did you also attempt to move your keychain from one computer to another? Or did you use .Mac (MobileMe) to sync your keychain between the two Macs?

    (I ask because just moving your Fetch shortcuts from one machine to another should not have caused keychain problems, and definitely could not have created a second keychain.)

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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