Fetch Softworks

Impossible to make a mirror backup (6 posts)

• Started 18 years ago by gino
• Latest reply 18 years ago from Jim Matthews

• gino Member

  Our website contains a lot of files. As we add new images every day, we'd like to backup regularly.
  But when we try to make a mirror folder (remote to local) Fetch stop after a few minutes with the following message: "the server dropped the connection".
  What is the problem ? What is the solution ?
  We tried to change our pref (Use passive mode transfer), but with the same result.
  Any help would be greatly appreciated. Thanks
  Gino / http://www.absolutvision.com

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you post the contents of the Fetch Transcript window after you see the error? Choose "Fetch Transcript" from the Window menu to open the window.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• gino Member

  Hello Jim
  That's the message I get after 300 sec of inactivity:

  PORT 192,168,1,33,121,116
  send_cmd():con_conn->Putline() returns -3158
  ftp_retrieve: -30014 (state == RGET_RETRIEVING)

  Gino / http://www.absolutvision.com

  Posted 18 years ago #

• Jim Matthews Administrator

  Could you try again with "Use passive mode transfers" checked, and then show me 20 or so lines of the transcript after it stalls?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #

• gino Member

  Hello Jim,
  Thanks for your reply:

  MDTM 1C9111.jpf
  213 20041224152904
  MDTM 1C9112.jpf
  213 20041225145305
  MDTM 1C9113.jpf
  213 20041225145351
  MDTM 1C9114.jpf
  213 20041225145421
  MDTM 1C9115.jpf
  213 20041225145449
  MDTM 1C9116.jpf
  213 20041225145531
  MDTM 1C9117.jpf
  213 20041225145604
  MDTM 1C9118.jpf
  213 20041225145641
  MDTM 1C9400.jpf
  213 20041225145727
  MDTM 1C9401.jpf
  213 20041225145821
  MDTM 1C9402.jpf
  213 20041225145909
  MDTM 1C9403.jpf
  213 20041225150013
  MDTM 1C9404.jpf
  213 20041225150045
  MDTM 1C9500.jpf
  213 20041225150203
  MDTM 1C9501.jpf
  213 20041225150313
  MDTM 1C9502.jpf
  213 20041225231056
  MDTM 1C9503.jpf
  213 20041225231159
  MDTM 1C9504.jpf
  213 20041225231310
  MDTM 1C9505.jpf
  213 20041225231402
  MDTM 1C9506.jpf
  213 20041225231459
  MDTM 1C9507.jpf
  213 20041225231551
  MDTM 1C9508.jpf
  213 20041225231642
  MDTM 1C9509.jpf
  421 No Transfer Timeout (300 seconds): closing control connection.
  MDTM 1C9510.jpf
  ftp_modtime: -30014 (state == RGET_CHECKING_DATE)

  Gino / AbsolutVision

  Posted 18 years ago #

• Jim Matthews Administrator

  The problem in that case was that Fetch had spent 5 minutes checking the modification dates of files without transferring any, and the server dropped the connection because no transfers had happened. You might ask the server administrator to increase the timeout to 15 or 30 minutes.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 18 years ago #