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Impossible to make a mirror backup (6 posts)

  • Started 9 years ago by gino
  • Latest reply 9 years ago from Jim Matthews
  • gino Member

    Our website contains a lot of files. As we add new images every day, we'd like to backup regularly.
    But when we try to make a mirror folder (remote to local) Fetch stop after a few minutes with the following message: "the server dropped the connection".
    What is the problem ? What is the solution ?
    We tried to change our pref (Use passive mode transfer), but with the same result.
    Any help would be greatly appreciated. Thanks
    Gino / http://www.absolutvision.com

    Posted 9 years ago #

  • Jim Matthews Administrator

    Could you post the contents of the Fetch Transcript window after you see the error? Choose "Fetch Transcript" from the Window menu to open the window.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • gino Member

    Hello Jim
    That's the message I get after 300 sec of inactivity:

    PORT 192,168,1,33,121,116
    send_cmd():con_conn->Putline() returns -3158
    ftp_retrieve: -30014 (state == RGET_RETRIEVING)

    Gino / http://www.absolutvision.com

    Posted 9 years ago #

  • Jim Matthews Administrator

    Could you try again with "Use passive mode transfers" checked, and then show me 20 or so lines of the transcript after it stalls?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

  • gino Member

    Hello Jim,
    Thanks for your reply:

    MDTM 1C9111.jpf
    213 20041224152904
    MDTM 1C9112.jpf
    213 20041225145305
    MDTM 1C9113.jpf
    213 20041225145351
    MDTM 1C9114.jpf
    213 20041225145421
    MDTM 1C9115.jpf
    213 20041225145449
    MDTM 1C9116.jpf
    213 20041225145531
    MDTM 1C9117.jpf
    213 20041225145604
    MDTM 1C9118.jpf
    213 20041225145641
    MDTM 1C9400.jpf
    213 20041225145727
    MDTM 1C9401.jpf
    213 20041225145821
    MDTM 1C9402.jpf
    213 20041225145909
    MDTM 1C9403.jpf
    213 20041225150013
    MDTM 1C9404.jpf
    213 20041225150045
    MDTM 1C9500.jpf
    213 20041225150203
    MDTM 1C9501.jpf
    213 20041225150313
    MDTM 1C9502.jpf
    213 20041225231056
    MDTM 1C9503.jpf
    213 20041225231159
    MDTM 1C9504.jpf
    213 20041225231310
    MDTM 1C9505.jpf
    213 20041225231402
    MDTM 1C9506.jpf
    213 20041225231459
    MDTM 1C9507.jpf
    213 20041225231551
    MDTM 1C9508.jpf
    213 20041225231642
    MDTM 1C9509.jpf
    421 No Transfer Timeout (300 seconds): closing control connection.
    MDTM 1C9510.jpf
    ftp_modtime: -30014 (state == RGET_CHECKING_DATE)

    Gino / AbsolutVision

    Posted 9 years ago #

  • Jim Matthews Administrator

    The problem in that case was that Fetch had spent 5 minutes checking the modification dates of files without transferring any, and the server dropped the connection because no transfers had happened. You might ask the server administrator to increase the timeout to 15 or 30 minutes.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 9 years ago #

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