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"Incorrect Password" but I know the password is correct (12 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 11 years ago by kparton
  • Latest reply 11 years ago from Jim Matthews
  • kparton Member

    Hi,

    I know I am using all the correct information to login to my server, I can do it on a windows machine. I have also unchecked the use passive mode on the firewall tap, but still no joy :() Below is the fetch transcript, any help appreciated. Thanks!

    Fetch 4.0.2 System 0x1028 Serial FETCHED001-1949-4DV2 TR
    Connecting to 217.114.170.134 port 21 (18/11/03 4:03:37 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:04:17 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:05:05 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:10:41 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:13:46 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:14:13 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:14:40 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:23:39 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:23:59 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:24:32 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to myhome.ie port 21 (18/11/03 4:33:11 pm)
    Connecting to myhome.ie port 21 (18/11/03 4:34:40 pm)
    Connecting to myhome.ie port 21 (18/11/03 4:36:23 pm)
    Connecting to 217.114.170.134 port 21 (18/11/03 4:48:17 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:49:24 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 4:50:07 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 5:37:17 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (18/11/03 5:37:43 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    ADAT
    500 'ADAT This command is checking whether this server supports Kerberos or GSS security, see RFC 2228': command not understood
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.

    Posted 11 years ago #

  • Jim Matthews Administrator

    The server is saying that you can't login with that user id and password. That may indicate a problem with the password, but it may indicate some other problem (e.g. a problem with the account). Can you get a transcript from the Windows machine where logins are working? It would be interesting to compare the two transcripts.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • kparton Member

    Here you go Jim:

    WINSOCK.DLL: Microsoft wsock32.dll, ver2.2, 32bit of Apr 22 1999, at 20:29:32.
    WS_FTP LE 5.06 99.07.21, Copyright © 1992-1999 Ipswitch, Inc.
    - -
    connecting to 217.114.170.134:21
    Connected to 217.114.170.134 port 21
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED.
    PASS (hidden)
    230-Welcome
    230 User IUSR_P4DEDICATED logged in.
    PWD
    257 "/" is current directory.
    Host type (I): Microsoft NT
    PASV
    227 Entering Passive Mode (217,114,170,134,8,9).
    connecting to 217.114.170.134:2057
    - -
    connecting to 217.114.170.134:2057
    Connected to 217.114.170.134 port 2057
    LIST
    125 Data connection already open; Transfer starting.
    Received 2037 bytes in 0.1 secs, (190.00 Kbps), transfer succeeded
    226 Transfer complete.
    CWD cgi-bin
    250 CWD command successful.
    PWD
    257 "/cgi-bin" is current directory.
    PASV
    227 Entering Passive Mode (217,114,170,134,8,10).
    connecting to 217.114.170.134:2058
    - -
    connecting to 217.114.170.134:2058
    Connected to 217.114.170.134 port 2058
    LIST
    125 Data connection already open; Transfer starting.
    Received 312 bytes in 0.1 secs, (30.00 Kbps), transfer succeeded
    226 Transfer complete.
    CDUP
    250 CWD command successful.
    PWD
    257 "/" is current directory.

    Posted 11 years ago #

  • Jim Matthews Administrator

    That's very strange. I'd try choosing "Don't send ADAT probe command" from the Obscure Options pop-up menu in the Misc. section of Fetch Preferences. Does that change the behavior any? If not could you post a transcript?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • kparton Member

    Jim,

    I am still getting the same error.

    Here is the transcript.

    Karl

    Fetch 4.0.2 System 0x1028 Serial FETCHED001-1949-4DV2 TR
    Connecting to 217.114.170.134 port 21 (20/11/03 5:58:32 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.
    Connecting to 217.114.170.134 port 21 (20/11/03 5:59:20 pm)
    220 p4dedicated Microsoft FTP Service (Version 5.0).
    USER IUSR_P4DEDICATED
    331 Password required for IUSR_P4DEDICATED .
    PASS
    530 User IUSR_P4DEDICATED cannot log in.

    Posted 11 years ago #

  • Jim Matthews Administrator

    Assuming that you're typing the same password in each case, Fetch is sending exactly the same commands as the Windows FTP client, but the server is not letting it log in. My best guess is that the server is distinguishing the two cases by some other mechanism. For example, it could be accepting connections from certain IP addresses (including the Windows machine) but rejecting them from others (including your Mac).

    I would talk to the server administrator about the possibility that there is some security measure (beyond checking usernames and passwords) that is keeping you from logging in from your Mac.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • kparton Member

    Jim

    I have spoken to the admin of the server and he cannot explain why I am unable to ftp from my MAC.

    Will the fact that I am using a wireless connection on the MAC have an effect on my ability to ftp?

    Cheers

    Karl

    Posted 11 years ago #

  • Jim Matthews Administrator

    Are your Mac and the server both on a company network? Perhaps the server restricts logins from the wireless part of the network, as a security precaution. Is it feasible to connect your Mac to the network directly and try from there?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • metropolis Member

    Hi there, it would apppear as though this is a re-occurring problem. I am experiencing exactly the same problem. i am using fetch 3.0.3 . I am using the correct details as typed on the WSFTP program on the PC but to no avail on the mac. here is the transcript from fetch:

    Connecting to 192.168.10.254 port 21 (9/12/03 2:20:14 pm)
    220 inty.metropolis.com FTP server (Version 6.00LS) ready.
    USER TPL@ftp.tplprinters.com
    331 Password required for TPL@ftp.tplprinters.com.
    PASS
    530 Login incorrect.

    here is the one for the PC:

    connecting to 212.240.52.131:21

    Connected to 212.240.52.131 port 21

    220 FTP-Server Microsoft FTP Service (Version 5.0).

    USER TPL

    331 Password required for TPL.

    PASS (hidden)

    230-Welcome To TPL Printers(UK) Ltd FTP Server

    230 User TPL logged in.

    PWD

    257 "/" is current directory.

    SYST

    215 Windows_NT version 5.0

    Host type (S): Microsoft NT

    PASV

    227 Entering Passive Mode (212,240,52,131,6,84)

    connecting to 212.240.52.131:1620

    - -

    connecting to 212.240.52.131:1620

    Connected to 212.240.52.131 port 1620

    LIST

    125 Data connection already open; Transfer starting.

    Received 975 bytes in 0.1 secs, (90.00 Kbps), transfer succeeded

    226 Transfer complete.

    The macs in the office connect via DHCP with no username or password and the PC's via DHCP but with a username and password.

    Please advise what could be causing this problem as i have been told by the people that maintain our gateway server that port 21 is open and they can see activity when i try to connect via fetch.

    Regards,

    David

    Posted 11 years ago #

  • Jim Matthews Administrator

    metropolis: Try unchecking the proxy server setting in the Firewall section of Fetch Preferences. Does that work? If not, what does the transcript contain?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • kparton Member

    Jim,

    Apologies for not replying sooner. I have had the opportunity to connect my MAC directly to a network and I can still not login in to my sever using fetch.

    Am thinking my problem is related directly to this server because I have no problem logging in to other servers both wirelessly and via an Ethernet cable.

    Any ideas?

    Cheers

    Karl

    *Happy Holidays* :)

    Posted 11 years ago #

  • Jim Matthews Administrator

    I think it's a server issue too, but I don't know how the server can tell whether you're connecting from a Mac or a Windows machine.

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

Topic closed

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