Fetch Softworks

Incredibly slow FTP upload speeds on Intel Macs with OS 10.5 (34 posts)

• Started 15 years ago by vandee
• Latest reply 14 years ago from Scott McGuire

• TominNYC Member

  I'm happy to see this thread because I am encountering the same issue. New MacBookPro--I'm new to Macs and Fetch was highly recommended to me, but the upload speeds are killing me. I don't have anything new to add to this--I originally thought it was my cable internet but it's not.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Tom,

  We have done several rounds of investigations and tests and determined that there is no general problem with Fetch's upload speeds on Intel Macs or any other kind of Mac; if there are no problems with the network or the server, Fetch will upload as fast as it can. As you can see from previous messages in this thread, the problem may be on the server end.

  We will be happy to investigate to find out what the problem is with your upload speeds, and try to fix it if it appears to be a Fetch issue, or suggest solutions if it is not.

  To begin with, we'd like some additional information. When you saw the slow speeds, were you trying to upload a single large files? Several large files? Many small files?

  What does your cable company say your Internet connection's maximum upload speed is?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• Doug W Member

  I am trying to assist a user having the same issue. They said about 5 months ago uploads went from minutes to hours (about 10% of previous speed). The FTP server is located on our network DMZ (100/1000/10000 Gb connections all the way). The file size is ~360MB. I am able to transfer from another computer (Ubuntu) over Windows (Samba) file share and Nautilus FTP in under 20 minutes. When using Fetch on the Mac, the download time just keeps increasing (several hours). There were no errors in the Fetch logs, but there was an error on our FTP server logs. Instead of RETR and STOR, the server is receiving MACB and ŸÔŸABOR. Any ideas what this could be?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Doug,

  Fetch uses STOR and RETR for uploading and downloading to standard FTP servers.

  MACB is a command Fetch sends to see if a server supports a certain kind of transfers; many servers do not understand the command so an error when sending it is not unexpected. But Fetch only sends the command once, when the connection is established; it is not sent when uploading or downloading files. Fetch can be told not to send that command, but I think it's very unlikely to be related to the problem at hand.

  ŸÔŸABOR is a command that has been mangled by the user's router; that is not a command that Fetch sends. Fetch will send an ABOR command if the user requests that a transfer be stopped.

  In order to figure out what's going on, we'd need to know what version of Fetch the user has, and see their Fetch Transcript or, if they are using Fetch 5.5. or later, their Fetch.log. If you can tell us which version of Fetch they have, I can send you the instructions for gathering more information.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #