Fetch Softworks

Installer caught in loop (2 posts)

• Started 14 years ago by Jagger1024
• Latest reply 14 years ago from Scott McGuire

• Jagger1024 Member

  INSTALLER NOT WORKING. Dragged to applications folder. Opened Installer. It simply puts me back to the screen that says to drag installer to applications folder. Wow. Must be a great program. Even the installer doesn't work.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  It sounds like you're dragging the wrong icon to the Applications folder; you do not want to drag the "Fetch Installer" icon from your desktop to the Applications folder.

  You should instead double-click the "Fetch Installer" icon. This displays the window with a big Fetch banner and installation instructions in it.

  In the installer window, there is a Fetch dog icon on the left and an arrow pointing to an alias of the Applications folder on the right

  Drag the big dog icon (just below the words "Drag this Fetch icon") over to the right and drop it on the Applications folder.

  Open your Applications folder and make sure that you have the Fetch icon (only the dog), with the word Fetch next to it. If you have an icon named "Fetch Installer" in your Applications folder, put it in the Trash.

  Please let us know if you're still having problems.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #