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Installing Upgrade (2 posts)

  • Started 7 years ago by newyorkmusician
  • Latest reply 7 years ago from Scott McGuire
  • newyorkmusician Member

    I am unable to install the new Fetch upgrade. It downloads just fine and I move the icon to the applications folder as directed. However when I open Fetch again the old version opens. It it very frustrating because I am constantly getting messages to upgrade.

    Any thoughts?

    Mac, OS 10.4.8

    Posted 7 years ago #

  • Scott McGuire Administrator

    Hi,

    Please try the following steps, which solve most installation problems:

    * Quit Fetch if it is running.
    * Open the Applications folder, and move any copy of Fetch in it (you may find there are more than one) to the Trash.
    * Restart your Macintosh (go to the blue Apple menu in the upper left corner, and choose Restart).
    * Then find the Fetch dmg (disk image) file again, and double-click on it to open it again.
    * Copy the Fetch icon to the Applications folder.
    * Drag the Fetch Installer icon to the trash.
    * Try running Fetch.

    Please let us know if this helps or not, or if you have more questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 7 years ago #

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