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Internal Server Error (13 posts)

  • Started 4 years ago by properties
  • Latest reply 4 years ago from Scott McGuire
  • properties Member

    I registered a domain name and have a hosting account with godaddy.com and got fetch to use as my FTP connector. I made a webpage using iWeb and did put the file in Fetch but my website still comes up as an internal server error. What may be the problem?
    Thanks.

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi,

    What is the URL of your web page?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • properties Member

    it's treksproperties.ca

    Posted 4 years ago #

  • Jim Matthews Administrator

    Thanks for that information. Please try uploading your site again. Then, choose "Fetch Transcript" from the Window menu and post the complete contents of that window (or email them to bugs at fetchsoftworks dot com). I will try to figure out what is going wrong.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • properties Member

    The following is the contents of the window that you asked me to post:

    Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.5.7 (9J61) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 06/04/2009 T
    Connecting to treksproperties.ca port 21 (Mac OS X firewall is limiting connections to specific applications) (5/21/09 9:18:18 AM)
    Connected to 72.167.232.165 port 21 (5/21/09 9:18:18 AM)
    220 Microsoft FTP Service
    USER tproperties
    331 Password required for tproperties.
    PASS
    230-FTP-SSL (AUTH TLS, Explicit FTPS or FTPES) security is available
    230 User logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood.
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (72,167,232,165,197,12).
    Making data connection to 72.167.232.165 port 50444
    LIST -al
    125 Data connection already open; Transfer starting.
    05-21-09 08:16AM 323 index.html
    05-20-09 05:38PM <dir> ssfm
    05-20-09 07:40PM <dir> stats
    05-20-09 07:39PM <dir> _db_backups
    226 Transfer complete.
    DELE index.html
    250 DELE command successful.
    PASV
    227 Entering Passive Mode (72,167,232,165,197,49).
    Making data connection to 72.167.232.165 port 50481
    STOR index.html
    125 Data connection already open; Transfer starting.
    226 Transfer complete.
    Transfer of index.html (323 bytes, 0 bytes/sec, 0:00 elapsed) completed at 5/21/09 9:18:50 AM

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi,

    I don't see any good reason why your page should not be showing up. I would recommend contacting GoDaddy technical support, so they can take a look at it from their side.

    Sorry that I can't be more helpful.

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • properties Member

    It's good to know that there's nothing wrong with Fetch. I just contacted GoDaddy so hopefully that helps.
    Thanks anyways!

    Posted 4 years ago #

  • ineedhelp Member

    Hi, I am attempting to change a .pdf form on my website server. Everytime I go to upload something, I get an internal error. "Date connection already open; Transfer starting" - It is not allowing me to make changes on my server. Very frustrating. :/

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi ineedhelp,

    This is most likely a problem with the server, that is out of Fetch's control.

    However, if you can post a Fetch Transcript, we'll take a look and see what advice we have for you. To do this:

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading the pdf file.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • ineedhelp Member

    Greetings Scott,
    Thank you for your prompt reply! I have recently downloaded the latest version of Fetch, and this has solved the problem! I guess this is all I needed to do?

    Thank you

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi,

    It's hard to say without more information if the latest version of Fetch fixed the problem, or if it was just a transient server problem that went away by the time you tried it with the new Fetch. Regardless, the problem is fixed and that's the important thing!

    Please let us know if the problem comes back, or if we can answer any other question for you.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Anne Novicki Member

    I am receiving a "Login incorrect" message. It was working yesterday. Here is the transcript. I hope this helps with my problem.

    Thanks,
    Anne Novicki

    Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.6 (9G55) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-9SMJ-TTHE T
    Connecting to www.esu7.org port 21 (Mac OS X firewall is allowing connections) (8/10/09 10:36:23 AM)
    Connected to 205.202.36.252 port 21 (8/10/09 10:36:23 AM)
    220 (vsFTPd 2.0.5)
    USER stbweb
    331 Please specify the password.
    PASS
    530 Login incorrect.

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Anne,

    When you receive an error like this when trying to connect to a server that you've previously connected to successfully, usually this indicates a problem with the server. You should contact the company or person who runs the server to have them look into the problem.

    If they confirm that there is not a problem with the server, verify your hostname, username, and password with them, and then double-check what you've entered in the New Connection dialog or the shortcut.
    You may receive an error saying your password is incorrect even if the real problem is that you entered the incorrect hostname or username, or the server is experiencing problems.

    Fetch is not involved in deciding whether your password is correct or not; Fetch sends what you type as your password to the server, and either the server says the password is okay, and allows Fetch to connect; or the server rejects the password and sends back an error message, which Fetch then reports to you.

    Please let us know if you have further questions after talking to the people who run the server.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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