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Issue connecting and displaying the root folder. (2 posts)

  • Started 3 years ago by Erin
  • Latest reply 3 years ago from Scott McGuire
  • Erin Member

    "Fetch could not open the folder "" because the FTP server ecountered an error accessing a file or folder."

    This is the first time I am trying to connect to this directory, as this is a new site. I can still connect to my other website's directories fine. However, for this site, it isnt even displaying the folders in the root directory put there by the host. Help!

    Transcript:

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.5 (10H574) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-L47P-ST93 T
    Connecting to ftp.sweetpeacreate.com port 21 (Mac OS X firewall is allowing connections) (1/9/11 6:39 PM)
    Connected to 66.96.147.106 port 21 (1/9/11 6:39 PM)
    220-
    220 Ipage FTP Server ready
    USER sweetpeacreatecom
    331 Password required for sweetpeacreatecom
    PASS
    230 User sweetpeacreatecom logged in
    SYST
    215 UNIX Type: L8
    PWD
    550 PWD: Permission denied
    CWD root
    550 root: No such file or directory
    Fetch could not open the folder “root” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “root: No such file or directory”)
    ftp_cwd: 2,-30006 (state == CHANGING_DIR)
    PWD
    550 PWD: Permission denied
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (66,96,147,106,178,142)
    Making data connection to 66.96.147.106 port 45710
    LIST -al
    150 Opening ASCII mode data connection for file list
    226 Transfer complete
    PASV
    227 Entering Passive Mode (66,96,147,106,178,154)
    Making data connection to 66.96.147.106 port 45722
    LIST
    150 Opening ASCII mode data connection for file list
    226 Transfer complete
    PWD
    550 PWD: Permission denied
    ftp_tickle: 2,-30000 (state == TICKLING)
    Update check skipped at 1/9/11 6:41 PM (next check after 1/10/11 10:29 AM)
    Connecting to ftp.sweetpeacreate.com port 21 (Mac OS X firewall is allowing connections) (1/9/11 6:44 PM)
    Connected to 66.96.147.106 port 21 (1/9/11 6:44 PM)
    220-
    220 Ipage FTP Server ready
    USER sweetpeacreatecom
    331 Password required for sweetpeacreatecom
    PASS
    230 User sweetpeacreatecom logged in
    SYST
    215 UNIX Type: L8
    PWD
    550 PWD: Permission denied
    PWD
    550 PWD: Permission denied
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (66,96,147,106,223,74)
    Making data connection to 66.96.147.106 port 57162
    LIST -al
    150 Opening ASCII mode data connection for file list
    226 Transfer complete
    PASV
    227 Entering Passive Mode (66,96,147,106,156,190)
    Making data connection to 66.96.147.106 port 40126
    LIST
    150 Opening ASCII mode data connection for file list
    226 Transfer complete
    PASV
    227 Entering Passive Mode (66,96,147,106,224,34)
    Making data connection to 66.96.147.106 port 57378
    STOR cause.html
    550 cause.html: Operation not permitted
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of cause.html, will retry (attempt #1)
    PWD
    550 PWD: Permission denied
    ftp_tickle: 2,-30000 (state == RETRY_TICKLING)
    Connecting to ftp.sweetpeacreate.com port 21 (Mac OS X firewall is allowing connections) (1/9/11 6:45 PM)
    Connected to 66.96.147.106 port 21 (1/9/11 6:45 PM)
    220-
    220 Ipage FTP Server ready
    USER sweetpeacreatecom
    331 Password required for sweetpeacreatecom
    PASS
    230 User sweetpeacreatecom logged in
    SYST
    215 UNIX Type: L8
    PWD
    550 PWD: Permission denied
    CWD◇
    501 Invalid number of arguments
    Fetch could not open the folder “” because the FTP server encountered an error accessing a file or folder. (If you entered a file name, folder name, or URL, check that it is correct.
    Server responded: “cause.html: Operation not permitted”)
    ftp_cwd: 2,-30006 (state == RETRY_CHANGING_DIR)

    Posted 3 years ago #

  • Scott McGuire Administrator

    Hi,

    It looks like your account is configured incorrectly, so that you do not have permission to view any of the folders in it.

    You should contact the company or people who run the server and ask them to look into the problem and fix it; this is not a Fetch problem or one that Fetch can solve.

    Please let us know if you have further questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 3 years ago #

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