Fetch Softworks

Issue connecting and displaying the root folder. (2 posts)

• Started 13 years ago by Erin
• Latest reply 13 years ago from Scott McGuire

• Erin Member

  "Fetch could not open the folder "" because the FTP server ecountered an error accessing a file or folder."

  This is the first time I am trying to connect to this directory, as this is a new site. I can still connect to my other website's directories fine. However, for this site, it isnt even displaying the folders in the root directory put there by the host. Help!

  Transcript:

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.5 (10H574) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-L47P-ST93 T
  Connecting to ftp.sweetpeacreate.com port 21 (Mac OS X firewall is allowing connections) (1/9/11 6:39 PM)
  Connected to 66.96.147.106 port 21 (1/9/11 6:39 PM)
  220-
  220 Ipage FTP Server ready
  USER sweetpeacreatecom
  331 Password required for sweetpeacreatecom
  PASS
  230 User sweetpeacreatecom logged in
  SYST
  215 UNIX Type: L8
  PWD
  550 PWD: Permission denied
  CWD root
  550 root: No such file or directory
  Fetch could not open the folder “root” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
  Server responded: “root: No such file or directory”)
  ftp_cwd: 2,-30006 (state == CHANGING_DIR)
  PWD
  550 PWD: Permission denied
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (66,96,147,106,178,142)
  Making data connection to 66.96.147.106 port 45710
  LIST -al
  150 Opening ASCII mode data connection for file list
  226 Transfer complete
  PASV
  227 Entering Passive Mode (66,96,147,106,178,154)
  Making data connection to 66.96.147.106 port 45722
  LIST
  150 Opening ASCII mode data connection for file list
  226 Transfer complete
  PWD
  550 PWD: Permission denied
  ftp_tickle: 2,-30000 (state == TICKLING)
  Update check skipped at 1/9/11 6:41 PM (next check after 1/10/11 10:29 AM)
  Connecting to ftp.sweetpeacreate.com port 21 (Mac OS X firewall is allowing connections) (1/9/11 6:44 PM)
  Connected to 66.96.147.106 port 21 (1/9/11 6:44 PM)
  220-
  220 Ipage FTP Server ready
  USER sweetpeacreatecom
  331 Password required for sweetpeacreatecom
  PASS
  230 User sweetpeacreatecom logged in
  SYST
  215 UNIX Type: L8
  PWD
  550 PWD: Permission denied
  PWD
  550 PWD: Permission denied
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (66,96,147,106,223,74)
  Making data connection to 66.96.147.106 port 57162
  LIST -al
  150 Opening ASCII mode data connection for file list
  226 Transfer complete
  PASV
  227 Entering Passive Mode (66,96,147,106,156,190)
  Making data connection to 66.96.147.106 port 40126
  LIST
  150 Opening ASCII mode data connection for file list
  226 Transfer complete
  PASV
  227 Entering Passive Mode (66,96,147,106,224,34)
  Making data connection to 66.96.147.106 port 57378
  STOR cause.html
  550 cause.html: Operation not permitted
  ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
  retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
  Error setting up upload of cause.html, will retry (attempt #1)
  PWD
  550 PWD: Permission denied
  ftp_tickle: 2,-30000 (state == RETRY_TICKLING)
  Connecting to ftp.sweetpeacreate.com port 21 (Mac OS X firewall is allowing connections) (1/9/11 6:45 PM)
  Connected to 66.96.147.106 port 21 (1/9/11 6:45 PM)
  220-
  220 Ipage FTP Server ready
  USER sweetpeacreatecom
  331 Password required for sweetpeacreatecom
  PASS
  230 User sweetpeacreatecom logged in
  SYST
  215 UNIX Type: L8
  PWD
  550 PWD: Permission denied
  CWD◇
  501 Invalid number of arguments
  Fetch could not open the folder “” because the FTP server encountered an error accessing a file or folder. (If you entered a file name, folder name, or URL, check that it is correct.
  Server responded: “cause.html: Operation not permitted”)
  ftp_cwd: 2,-30006 (state == RETRY_CHANGING_DIR)

  Posted 13 years ago #

• Scott McGuire Administrator

  Hi,

  It looks like your account is configured incorrectly, so that you do not have permission to view any of the folders in it.

  You should contact the company or people who run the server and ask them to look into the problem and fix it; this is not a Fetch problem or one that Fetch can solve.

  Please let us know if you have further questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 13 years ago #