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Login incorrect! (2 posts)

  • Started 5 years ago by kwon.hansang
  • Latest reply 5 years ago from Scott McGuire
  • kwon.hansang Member

    I've double checked with my username and password for the host provider (wavenetworks) and when i enter them into fetch, it tells me "server responded: login incorrect"

    maybe i'm entering the hostname incorrectly, here's what i've entered.

    hostname: ftp.wavenetworks.com
    username: ********
    connect using: FTP
    password: ********

    i'd appreciate any help. thanks.

    Posted 5 years ago #

  • Scott McGuire Administrator

    Hi,

    Fetch is not involved in deciding whether your login information is correct or not; Fetch sends what you type as your username and password to the server specified by the hostname field, and either the server says it's okay, and allows Fetch to connect; or the server rejects the login and sends back an error message, which Fetch then reports to you.

    So, either there is a problem with the information you're entering, or there is a problem with the server. I'm afraid the best we can suggest is that you contact the hosting provider again and have them double-check the information again (double-check that you have the correct hostname, as well as username and password), and ask them to make sure there's not a problem with your account on the server.

    Please let us know if you still have questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 5 years ago #

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