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Login with User First (5 posts)

  • Started 1 year ago by Tessa
  • Latest reply 1 year ago from Tessa
  • Tessa Member

    After I enter all my information (username, host and password) I keep receiving a login error. I

    t says "An FTP connection to 'files2.macromcentral.app.pti.com' could not be opened because the FTP server sent an unexpected response. Check the Fetch Transcript window for more information. Server responded: "Login with USER first."

    How any every experienced this issu? If so how do I fix it?

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    Could you try again, and then choose "Fetch Transcript" from the Window menu, and post the contents of that window? There might be some more clues there.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Tessa Member

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.7.5 (11G63) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-DRPM-XLN9 T
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/18/13 1:52 PM)
    Connected to 216.0.104.43 port 21 (4/18/13 1:52 PM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER  icg@files2.marcomcentral.app.pti.com
    331 User  icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)
    Update check skipped at 4/18/13 1:53 PM (next check after 4/24/13 12:58 AM)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/18/13 2:26 PM)
    Connected to 216.0.104.43 port 21 (4/18/13 2:26 PM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER  icg@files2.marcomcentral.app.pti.com
    331 User  icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/18/13 3:01 PM)
    Connected to 216.0.104.43 port 21 (4/18/13 3:01 PM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER  icg@files2.marcomcentral.app.pti.com
    331 User  icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)
    Connecting to  icg@files2.marcomcentral.app.pti.com@files2.marcomcentral.app.pti.com port 22 (4/18/13 3:04 PM)
    SSH2_FXP_INIT 3
    SFTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
    Server responded: “ssh: connect to host files2.marcomcentral.app.pti.com port 22: Operation timed out

    ”)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/18/13 3:06 PM)
    Connected to 216.0.104.43 port 21 (4/18/13 3:06 PM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER  icg@files2.marcomcentral.app.pti.com
    331 User  icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/18/13 3:06 PM)
    Connected to 216.0.104.43 port 21 (4/18/13 3:06 PM)
    220 sdxftp03.san.printable.com FTP server ready.
    AUTH TLS
    500 'AUTH TLS': command not understood.
    An FTP with TLS/SSL connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server does not support FTP with TLS/SSL connections. (Try using a different connection type, or contact the server administrator for more information.
    Server responded: “'AUTH TLS': command not understood.”)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/19/13 7:36 AM)
    Connected to 216.0.104.43 port 21 (4/19/13 7:36 AM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER  icg@files2.marcomcentral.app.pti.com
    331 User  icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/19/13 8:11 AM)
    Connected to 216.0.104.43 port 21 (4/19/13 8:11 AM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER icg@files2.marcomcentral.app.pti.com
    331 User icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/19/13 8:14 AM)
    Connected to 216.0.104.43 port 21 (4/19/13 8:14 AM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER icg@files2.marcomcentral.app.pti.com
    331 User icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/19/13 8:18 AM)
    Connected to 216.0.104.43 port 21 (4/19/13 8:18 AM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER icg@files2.marcomcentral.app.pti.com
    331 User icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)
    Connecting to files2.marcomcentral.app.pti.com port 21 (Mac OS X firewall is allowing connections) (4/19/13 8:23 AM)
    Connected to 216.0.104.43 port 21 (4/19/13 8:23 AM)
    220 sdxftp03.san.printable.com FTP server ready.
    USER icg@files2.marcomcentral.app.pti.com
    331 User icg@files2.marcomcentral.app.pti.com access denied.
    PASS
    503 Login with USER first.
    An FTP connection to “files2.marcomcentral.app.pti.com” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Login with USER first.”)

    Posted 1 year ago #

  • Jim Matthews Administrator

    Hi,

    I would try entering just "icg" rather than "icg@files2.marcomcentral.app.pti.com" in the Username field. Does that help?

    Jim Matthews
    Fetch Softworks

    Posted 1 year ago #

  • Tessa Member

    You are awesome!! That worked!! I have always entered icg@files2.macromcentral.app.pti.com as the username, but I am glad you could help me. Now I can get some work done!

    Have a wonderful Friday!

    Posted 1 year ago #

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