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Loss of shortcuts (6 posts)

  • Started 4 years ago by Carlos Chavez
  • Latest reply 4 years ago from Scott McGuire
  • Carlos Chavez Member

    My shortcut list (along with all its passwords) is gone. Can you tell me why? version 4.0.3

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Carlos,

    Which version of Mac OS X are you using?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Carlos Chavez Member

    10.5.8

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Carlos,

    Unfortunately, there is a rarely seen bug in Fetch 4.0.3 when used on Mac OS X 10.4 or later that can cause your the shortcuts disappear. We apologize for this inconvenience, but while we designed Fetch 4.0.3 carefully to prevent such problems at the time it was created, it is eight years old and Mac OS X has changed a lot since then.

    So we do not recommend using Fetch 4.0.3 on Mac OS X 10.4 or later. We offer discounted upgrades to Fetch 5.5 for $10, for more information please see http://fetchsoftworks.com/fetch/upgrade .

    The only way to recover your shortcuts is to restore the shortcuts file from a backup of your hard drive, if you have one. If you do, let us know and we'll tell you which file you need to restore.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

  • Tina Member

    The same thing happened to me...all my shortcuts gone. What file do I send to you? I have back ups of my HD but not of my "Home" . Please help. Thanks.
    Tina

    Posted 4 years ago #

  • Scott McGuire Administrator

    Hi Tina,

    Just to be clear, which version of Fetch are you using?

    And if you have full backups of your hard drive, you do most likely have a backup of your home folder. What program are you using to do backups?

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 4 years ago #

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